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Skills

  • Regulatory compliance
  • Implementation of monitoring technologies
  • Operational improvement
  • Best practices in emergency preparedness
  • Emergency evacuation coordination
  • Crisis leadership during cyberattacks
  • Cybersecurity incident handling
  • Customer service
  • Business impact analysis
  • Business impact analysis during disruptions

Work Experiences

  • Developed and implemented incident response protocols that reduced team reaction time to crises by 16% across 2 departments.
  • Looked for industry trends on social media and through online sources.
  • Developed a recovery initiative plan that recouped 54% of financial losses following a market crash in 2020.
  • Achieved results in under one year.
  • Contained a major data breach.
  • Collaborated with IT security teams to contain a major data breach, reducing potential exposure of sensitive information by 47%.
  • Awaited resolution.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Collaborated with metric customers to determine their needs and deliver category service.

Summaries

  • Achieved early detection of risks.
  • Dedicated professional skilled in minimizing losses.
  • Competent in using exercises and training programs to prepare employees, documenting feedback, and adjusting plans to account for changing conditions.
  • Decisive Crisis Manager with extensive experience in disaster recovery, specializing in maintaining business continuity while decreasing evacuation time by 18% minutes.
  • Collaborative Crisis Manager skilled in negotiating with emergency services during disasters, preserving infrastructure worth $3.
  • Coordinated with cross-functional teams.
  • Coordinated emergency evacuations.
  • Successful experience working with standard and category businesses.
  • Achieved results over several months.
  • Decreased evacuation time by 76% minutes.

Accomplishments

  • Collaborated with external regulatory agencies to resolve compliance breaches within 12 days, reducing potential penalties by $4.
  • Redesigned escalations during high-threat labor strikes, maintaining operational stability and preventing revenue loss of $6.
  • Optimized cybersecurity alert strategies to prevent hacking incidents during live crises, reducing overall system vulnerability by 47%.
  • Resolved product issue through consumer testing.
  • Negotiated directly with key stakeholders during a financial system failure, avoiding a potential loss of $10 in revenues.
  • Developed third-party stakeholder engagement protocols, maintaining uninterrupted relations with 7 key partners during a service disruption.
  • Led comprehensive drills with operations and regulatory teams, ensuring 18% compliance with governmental emergency protocols by 2023.
  • Authored company-wide crisis response documentation that was later accredited by industry regulators for Six Sigma status.
  • Facilitated real-time external communication with key media outlets to control narrative on program crisis, limiting negative exposure by 63%.
  • Designed and executed a communication funnel that optimized internal and external incident updates, reducing PR handling times by 64%.

Affiliations

  • Society for Risk Analysis (SRA)
  • International Security Management Association (ISMA)
  • American Society for Industrial Security (ASIS) International
  • Jaycees
  • U.S. Department of Homeland Security certification
  • Certified Risk Management Professional (CRMP)
  • United Nations Office for Disaster Risk Reduction (UNDRR)
  • American Marketing Association
  • International Public Safety Association (IPSA)
  • Business Continuity Institute (BCI)

Certifications

  • Certified Public Accountant
  • Certified Fraud Examiner (CFE) - 2019
  • CompTIA A+ Technician
  • CompTIA Security+
  • Certified Disaster Recovery Engineer (CDRE)
  • Certified Disaster Response and Recovery Professional (CDRRP) - Seattle
  • Certified Security and Resilience Manager (CSRM) - Northwind
  • Certified Information Systems Security Professional (CISSP) Denver
  • ISO 31000 Risk Management Professional - Vantage
  • SHRM Certified Professional (SHRM-CP)

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