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Skills

  • Family planning services education
  • Foodborne pathogens knowledge
  • Guest services expertise
  • Call center customer service
  • Housekeeping services
  • Service operations oversight
  • Food photography
  • Customer service awareness
  • Food safety
  • Service vehicle maintenance

Work Experiences

  • Acted as liaison between kitchen staff and front of house.
  • Achieved a 74% decrease in onboarding time.
  • Cut unnecessary labor by 38%.
  • Consistently received compliments for speed.
  • Contributed to a Outstanding Service Award-winning shift team by maintaining consistent food presentation and cleanliness standards.
  • Achieved 16% compliance during inspections.
  • Maintained effective supply levels by counting, monitoring, and reordering food and dry goods.
  • Contributed to a 17% growth in high-value repeat business.
  • Decorated food offerings.
  • Adjusted cooking equipment for optimal performance.

Summaries

  • Adjusted cooking equipment for consistent results.
  • Accounted for all inventory.
  • Achieved 68% accuracy in fulfilling customized orders.
  • Achieved compliance on all health code audits.
  • Achieved 72% consistent health code compliance.
  • Adhered to customer dietary requests.
  • Keep the kitchen and category areas clean and tidy at all times.
  • Dedicated to the success of the team and the company.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved a monthly average of 36% positive reviews.

Accomplishments

  • Implemented upselling and cross-selling techniques, increasing average order value by 16% per customer.
  • Assisted in training new hires on kitchen protocols and food safety standards, contributing to a 24% reduction in preparation errors.
  • Worked under high-pressure conditions to serve over 10 customers daily during rush hours while maintaining an average ticket time of 6 months minutes.
  • Regularly adjusted shift schedules based on predicted traffic patterns, successfully reducing use of overtime labor while meeting peak demand.
  • Improved cashiering skills by optimizing transaction times, leading to a reduction in average customer payment time by 53% seconds.
  • Tested new menu items and gathered customer feedback, leading to process becoming one of the top 3 best-selling items.
  • Collaborated with team of 10 in the development of initiative.
  • Managed customer complaints with poise, resulting in a 77% reduction in return or replacement orders.
  • Resolved kitchen bottlenecks during peak service times, leading to a 15% reduction in customer wait times and increased table turnover.
  • Regularly audited food storage and ensured compliance with health codes, leading to zero violations during inspections over 16 consecutive periods.

Affiliations

  • International Council of Nurses
  • American Society of Safety Professionals
  • Quick Service Restaurant Leadership Program Participant, Completed 2021
  • Served as Volunteer for Columbus Local Food Network or Campaign
  • Attended Quick Service Food Trends Conference, 2020
  • Member of the Institute of Culinary Education (ICE) Alumni Network
  • International Foodservice Distributors Association (IFDA) Membership
  • American Marketing Association
  • Jaycees
  • National Restaurant Association (NRA) Member since 2021

Certifications

  • Kitchen Sanitation Certificate 2015
  • Culinary Arts Basic Certification, Harbor & Co.
  • Certified Public Accountant (CPA)
  • Certified Kitchen Operations Manager by Beacon Labs
  • Certified Quick Service Restaurant Professional (CQSFP)
  • POS System Advanced Training Certification Adobe Creative Suite
  • National Restaurant Association ManageFirst Customer Service Certification
  • Food & Beverage Specialist Certification by method
  • Salesforce
  • Certified Food Protection Manager (CFPM) 2016

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