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Skills

  • Food safety measures
  • Food storage protocol
  • Food and beverage services
  • Food safety expertise
  • Cross-functional team collaboration
  • Customer service specialist
  • Excellent customer service skills
  • Food Services Solutions DayCap proficiency
  • Food and supplies ordering
  • Basic food preparation master

Work Experiences

  • Assisted in menu testing and development.
  • Consistently received compliments for speed.
  • Addressed Austin-specific challenges.
  • Achieved certificate in ITIL within 18 months, leading to enhanced knowledge of food safety, contributing to a safer kitchen environment.
  • Prepared cooking supplies, ingredients, and workstations when opening and closing the kitchen.
  • Balanced the register to a 19% accuracy rate.
  • Adjusted cooking equipment for optimal performance.
  • Consistently meets compliance standards.
  • Coordinated cleaning schedules with the team.
  • Washed, peeled, cut, and measured the ingredients for the recipe.

Summaries

  • Well-organized and efficient, with a strong desire to please customers.
  • Experienced in training and mentoring new hires.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Risk assessment and stakeholder engagement are precise and quick at preparing ingredients.
  • Achieved 74% compliance on health code inspections.
  • With 16 years of experience serving category food, capable Quick Service Food.
  • Achieved high order accuracy rates exceeding 33%.
  • Within Miscellaneous, senior Quick Service Food and outstanding performer in team leadership and client relations.
  • Achieved compliance on all health code audits.
  • Achieved 68% accuracy in fulfilling customized orders.

Accomplishments

  • Monitored and tracked daily sales data to assist management in forecasting demand, improving food preparation planning and reducing excess inventory by 61%.
  • Introduced order staging techniques for take-out and delivery orders, improving delivery accuracy and reducing wrong orders by 26%.
  • Streamlined labor costs by adjusting staffing based on real-time sales volume, reducing unnecessary labor by 49% during non-peak hours.
  • Collaborated with team of 10 in the development of initiative.
  • Resolved kitchen bottlenecks during peak service times, leading to a 15% reduction in customer wait times and increased table turnover.
  • Regularly adjusted shift schedules based on predicted traffic patterns, successfully reducing use of overtime labor while meeting peak demand.
  • Assisted in developing a cross-trained team, ensuring that all employees could effectively fill multiple roles, reducing staffing shortages by 71%.
  • Suggested and tested a revised kitchen layout, leading to a 78% improvement in workflow and a smoother service during busy hours.
  • Collaborated with cross-functional teams to ensure seamless front-of-house and back-of-house operations, leading to Seattle receiving highest customer satisfaction survey in 2021.
  • Worked in a high-speed environment and consistently ranked as a top performer among colleagues for efficiency in fulfilling customer orders.

Affiliations

  • Raleigh Restaurant Association Board Member
  • Member of the Institute of Culinary Education (ICE) Alumni Network
  • Received certification from Culinary Institute for Quick Service Management, 2022
  • National Restaurant Association (NRA) Member since 2021
  • Rotary International
  • Certified in Shift Management Best Practices by Northwind
  • Jaycees
  • Association of Information Technology Professionals
  • Toastmasters
  • Project Management Institute

Certifications

  • International HACCP Alliance Certificate
  • CompTIA Network+
  • Quick Service Operations Quality Control Certification
  • Certified Food Protection Manager (CFPM) 2016
  • Cisco Certified Internetwork Expert (CCIE)
  • SHRM Certified Professional (SHRM-CP)
  • National Restaurant Association ManageFirst Customer Service Certification
  • Order Fulfillment and Time Management Certification, process
  • Customer Service Excellence in Quick Service Restaurants (QSR) Certification
  • Certified Kitchen Operations Manager by Beacon Labs

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