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Skills

  • Payroll and budgeting
  • Time management and prioritization
  • Operational improvement
  • MS Office
  • Team building
  • Organization
  • Presentation design
  • Cross-functional teamwork
  • First Aid/CPR
  • Administrative efficiency improvement

Work Experiences

  • Contributed to financial growth.
  • Came in 57% under budget.
  • Coordinated a budget of $4 for 2 seasonal programs.
  • Improved the organization's payment collection, AP/AR, deposit, and recordkeeping systems.
  • Used regular correspondence and scheduled status updates to communicate corporate objectives across all divisions.
  • Was in charge of the supervisor's schedule and appointments, as well as streamlining the scheduling process.
  • Achieved a 80% improvement in customer satisfaction.
  • Achieved a 66% reduction in member altercations.
  • Achieved results over 2 months.
  • Collaborated with the finance department.

Summaries

  • Highly skilled in budget management terminology, as well as departmental payroll, budgeting, and AP/AR activities.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Club Supervisor who is self-motivated and has demonstrated leadership, organizational, and customer service skills.
  • Clear understanding of data analysis and project management as well as data analysis training.
  • Achieved a 83% improvement in client feedback.
  • Achieved 13% uptime.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Thorough and dependable Office Worker with excellent administrative skills and a strong Miscellaneous background.
  • Achieved a 77% increase in returning members.
  • With 10 years of Miscellaneous experience, I am a well-organized Administrative professional with excellent multitasking abilities.

Accomplishments

  • Analyzed staff performance metrics using Microsoft Excel, identifying actionable insights that increased overall productivity by 44%.
  • Successfully implemented promotional campaigns that resulted in a 18% rise in sign-ups for seasonal membership drives.
  • Introduced member feedback mechanisms, resulting in changes that improved retention rates by 16% over one year.
  • Proactively implemented member feedback, contributing to operational updates that increased overall satisfaction rates by 77% in the 2019 survey.
  • Maintained compliance with safety standards and club policies, achieving a 61% reduction in safety incidents compared to the previous year.
  • Developed advanced data analytics reports to track attendance trends, which led to data-backed decisions increasing club utilization rates by 61%.
  • Mentored a team of 14 junior staff members, leading to a 28% increase in performance, with follow-up surveys indicating improved work satisfaction.
  • Spearheaded the planning and execution of social media campaigns for events, increasing digital engagement by 77% across 17 platforms.
  • Optimized staff scheduling and resource allocation, boosting team efficiency and reducing operational overhead by 32%.
  • Documented and resolved program which led to framework.

Affiliations

  • Society of Human Resource Management
  • Association for Supply Chain Management (APICS)
  • Operations Management for Non-Profits Scrum Master
  • American Youth Development Organization
  • Community Sports Leaders Network
  • Society of Women Engineers
  • National Alliance for Youth Sports (NAYS)
  • Certified Youth Sports Administrator (CYSA)
  • American Medical Informatics Association
  • Boys and Girls Clubs of America Alumni Association

Certifications

  • Certified Hospitality Supervisor (CHS) - American Hotel & Lodging Educational Institute (AHLEI)
  • ServSafe
  • Certified Public Accountant
  • Certified Club Manager (CCM) - Club Management Association of America (CMAA)
  • Certified Venue Professional (CVP) - initiative
  • Certified Customer Service Manager (CCSM) - standard
  • Certified Fundraising Executive (CFRE) - CFRE International
  • CompTIA Security+
  • Crisis Event Management Certification - Lakeside Partners
  • Employee Engagement & Experience Certification - Asana

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