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Skills

  • Adaptability in Fast-paced Environments
  • Sage 50 US
  • Employee timesheet processing
  • Credit and collections
  • Payroll and budgeting
  • Recordkeeping
  • Meeting minutes
  • Office management
  • Bookkeeping
  • Project Planning

Work Experiences

  • Aided in the planning of the event, including travel and logistical arrangements.
  • Conducted extensive research using a variety of resources to assist professional staff with routine and special project tasks.
  • Took up to 18 calls per three years and quickly redirected them.
  • Used cross-functional collaboration and process improvement to quickly resolve standard issues, effectively reducing customer complaints by 5%.
  • Prepared and distributed team-based communications to foster collaboration and boost team morale.
  • Provided excellent administrative support to office staff, promoting office operations excellence.
  • Handled phone and email correspondence, made copies, and handled incoming and outgoing mail and faxes as part of my administrative duties.
  • Conducted research in order to collect and record initiative information.
  • Answered a multi-line phone system and transferred callers to the appropriate department or staff member by 10 ring.
  • Directed phone calls, guests, and mail to the appropriate staff members.

Summaries

  • Extensive data collection and extraction experience.
  • With 18 years of experience as Junior Administrative Assistant in Seattle, I am organized and hardworking.
  • Exceptional at adhering to strict financial controls and deadlines.
  • When it comes to supporting daily activities as well as optimized to improve the program, I'm a productive team player.
  • Offering 15 years of experience in customer relations management.
  • Document management, process improvement, and regulatory compliance are all areas where I've had a lot of experience.
  • Experienced in balancing high-volume inquiries with administrative requirements for a 4-person team.
  • Outstanding leadership abilities, as well as expertise in streamlining workflow to maximize employee strengths.
  • Experienced in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
  • Working with little to no supervision, responsible, punctual, and productive.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Managed office supply inventory efficiently, reducing waste and optimizing budget allocations by 50%.
  • Served as liaison between customer success heads and metric, ensuring seamless communication and project delivery.
  • Implemented a call response tracking system within sales, achieving a 75% increase in resolved incoming calls.
  • Reduced approval process duration by streamlining document revisions, cutting time from 17 days to 9 days using Jira.
  • Managed meeting room resources, leading to 80% fewer scheduling conflicts during peak hours.
  • Enhanced the office communication process by developing streamlined email templates, saving 12 minutes off each correspondence.
  • Drafted professional and error-free communications, reducing company-wide email response time by 71%.
  • Collaborated with team of 6 in the development of framework.
  • Maintained a 67% employee engagement rate by creating and distributing targeted internal newsletters.

Affiliations

  • Institute of Administrative Management (IAM)
  • Society for Human Resource Management (SHRM) – Administration and Support Circle
  • International Association of Administrative Professionals (IAAP)
  • Society of Women Engineers
  • Society of Corporate Secretaries and Governance Professionals (SCSGP)
  • Jaycees
  • International Council of Nurses
  • American Marketing Association
  • Junior Executive Assistants of America (JEAA) – initiative
  • National Office Managers Association (NOMA)

Certifications

  • Customer Relationship Management (CRM) Fundamentals by Northwind
  • Microsoft Certified Systems Engineer (MCSE)
  • Lean Six Sigma Yellow Belt
  • Certified Office Manager (CM) by MPM
  • Certified Meeting Professional (CMP)
  • Certified Public Accountant
  • Conflict Resolution and Negotiation Certification
  • Digital Marketing for Administrative Professionals Certification
  • Data Management and Analytics Certification from Lakeside Partners
  • Professional in Human Resources (PHR) Certification

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