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Skills

  • Records management
  • Travel planning
  • Multi-line phone proficiency
  • Ability to handle confidential information with discretion
  • Scheduling
  • Executive presentations
  • Strong organizational skills
  • Credit and collections
  • Regulatory compliance
  • Adaptability in Fast-paced Environments

Work Experiences

  • Established administrative work procedures to keep track of the daily tasks of the employees.
  • Handled phone and email correspondence, made copies, and handled incoming and outgoing mail and faxes as part of my administrative duties.
  • Provided metric software support and training to the entire office, including troubleshooting and optimization.
  • Discovered new sources for office supplies and kept a close eye on inventory usage to save $11.
  • Updated the program's standard information in the tracking system.
  • Took and managed incoming and outgoing calls, as well as recording and distributing accurate messages to the office staff.
  • Conducted research in order to collect and record initiative information.
  • Created a new data management system that reduced data retrieval time by 3%.
  • Used cross-functional collaboration and process improvement to quickly resolve standard issues, effectively reducing customer complaints by 5%.
  • Wrote and proofread memos, letters, and reports to ensure that they were error-free.

Summaries

  • Bringing a track record of effectively scheduling to promote organization and availability.
  • Outstanding leadership abilities, as well as expertise in streamlining workflow to maximize employee strengths.
  • Committed to high-quality organization and office management, as well as problem-solving skills.
  • Junior Administrative Assistant with 10 years of experience assisting with standard program coordination and implementation.
  • SAP expert with exceptional strategic planning and typing abilities.
  • Incoming records, file transfers, and destruction orders are all handled by this department.
  • Dedicated Administrative Assistant with a strong track record of anticipating professional needs and proactively identifying and resolving issues.
  • Performance reporting and risk assessment are examples of areas of expertise.
  • Junior Administrative Assistant is a dependable and enthusiastic Junior Administrative Assistant with 4 years of front desk management experience.
  • Ambitious Office Automation Clerk who knows how to use a variety of office support equipment, such as program and category.

Accomplishments

  • Automated routine office tasks using Microsoft Excel, saving 13 hours per day of manual workload.
  • Maintained a 67% employee engagement rate by creating and distributing targeted internal newsletters.
  • Successfully handled 15 inbound calls daily by addressing client needs in a timely and professional manner.
  • Resolved product issue through consumer testing.
  • Oversaw the coordination of scheduling for meetings with 3 department heads, ensuring alignment on project milestones.
  • Managed office supply inventory efficiently, reducing waste and optimizing budget allocations by 50%.
  • Established and maintained a high customer satisfaction rating by resolving issues within 5 hours of inquiry.
  • Documented and resolved category which led to standard.
  • Successfully handled 3 high-priority tasks under tight deadlines, maintaining a 71% on-time completion rate.
  • Trained 10 staff on new administrative tools, improving overall office performance by 21%.

Affiliations

  • International Association of Administrative Professionals
  • International Association of Administrative Professionals (IAAP)
  • Young Professionals Network – Administrative and Support Sector
  • Institute of Administrative Management (IAM)
  • American Business Women's Association (ABWA)
  • Toastmasters International - Business Communication Focus
  • Office Management Association process
  • National Association of Social Workers
  • Rotary International
  • Council for Administrative Services Management (CASM) Phoenix

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Information Systems Auditor (CISA)
  • Project Management Professional (PMP)
  • ServSafe
  • Certified Document Controller (CDC) through Lakeside Partners
  • CompTIA A+ Technician
  • Certified Public Accountant (CPA)
  • Certified Meeting Professional (CMP)
  • First Aid/CPR Certified

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