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Skills

  • Staff management
  • Profit improvements
  • End-of-life care coordination
  • Outcome measurement and evaluation
  • Inventory and restocking
  • Patient and family advocacy
  • Clinical protocol revision
  • Seasoned in medical clinical procedures
  • Drug utilization review
  • Healthcare Technology Adoption

Work Experiences

  • Authored and implemented hospice-wide staff training on compassionate communication techniques, leading to a 46% reduction in family complaints over 17 months.
  • Was in charge of ordering all pharmacy supplies and keeping track of inventory levels.
  • Achieved results over 14 months.
  • Championed the expansion of telemedicine services during 2023 for hospice care, leading to a 64% increase in patient consultations during off-hours.
  • Prepared monthly financial reports for the board of directors, including income statements, balance sheets, and cash flow statements.
  • Authored hospice-wide staff training.
  • Administered staff performance reviews for over 2 employees using a competency-based approach, leading to a 53% improvement in performance-related outcomes.
  • Created and updated HIPAA, benefits administration, and general liability policies and procedures while adhering to statutory, regulatory, and local, state, and federal guidelines.
  • Achieved a 78% decrease in non-compliance citations.
  • Adapted to fluctuating census demands.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved a 79% improvement in coordination.
  • Dedicated Pharmacy Manager with experience with regulatory requirements and a passion for assisting people from all walks of life.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Acquired $17 in federal funds.
  • Team leadership and process improvement experts.
  • Achieved a 16% boost in patient access.
  • Director of Hospice with 5 years of successful project management and client relations experience.
  • Healthcare administrator with a track record of providing high-quality healthcare services to patients.
  • A gifted individual who speaks 10 languages fluently.

Accomplishments

  • Designed and instituted a specialized spiritual and emotional support program for terminally ill patients, leading to a 38% improvement in patient comfort levels according to family feedback.
  • Led hospice interdisciplinary teams to exceed patient outcome benchmarks, reducing hospital readmission rates by 37%.
  • Orchestrated a comprehensive community outreach program, educating 16 families on end-of-life care options, leading to 31% increase in advanced directives completed.
  • Cultivated strategic partnerships with local colleges, resulting in 16 newly certified hospice staff members within several months.
  • Developed customized compassionate communication training programs for hospice caregivers, enhancing patient-family interactions across 15 locations.
  • Established an advanced patient assessment process that improved clinical decision-making, increasing hospice enrollments by 54%.
  • Governed HIPAA compliance training for entire hospice staff, decreasing reported violations by 27% and ensuring regulatory adherence through 2020.
  • Authored and secured a grant for hospice expansion into underserved areas, gaining 16 new community partnerships and increasing total patient reach by 50%.
  • Spearheaded the integration of telehealth services in hospice care, increasing accessibility for rural patients by 54% during 2024.
  • Redesigned hospice orientation programs for new hires, reducing employee onboarding time by 80% while meeting compliance with industry regulations.

Affiliations

  • Clinical Nurse Leaders Association (CNLA)
  • Association for Supply Chain Management (APICS)
  • Center to Advance Palliative Care (CAPC)
  • End-of-Life Nursing Education Consortium (ELNEC)
  • American Nurses Association (ANA)
  • Toastmasters
  • Certified Hospice and Palliative Nurse (CHPN) Credential
  • National Association for Home Care & Hospice (NAHC)
  • Project Management Institute
  • American Academy of Hospice and Palliative Medicine (AAHPM)

Certifications

  • Certified Public Accountant
  • CompTIA Security+
  • Certified Healthcare Financial Professional (CHFP)
  • Certified Business Analysis Professional (CBAP)
  • Certified Hospice Medical Director (HMDC) by the HMDCB
  • Certified Public Accountant (CPA)
  • Certificate in Health Policy and Health Care Reform standard
  • Certified Hospice and Palliative Care Administrator (CHPCA)
  • Certified Professional in Healthcare Quality (CPHQ)
  • Salesforce

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