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Skills

  • Operational efficiency improvement
  • Clinical protocol revision
  • Staff management
  • Seasoned in medical clinical procedures
  • Hiring and recruitment
  • Training and development
  • Healthy meal preparation
  • Accreditation coordination
  • Hospital and healthcare partnership management
  • Grant writing and federal funding acquisition

Work Experiences

  • Championed patient advocacy.
  • Created and implemented a leadership development, coaching, and team management model that resulted in employees being promoted to higher levels of responsibility.
  • Administered staff performance reviews for over 15 employees.
  • Achieved a 27% reduction in family complaints.
  • Championed the expansion of telemedicine services during 2023 for hospice care, leading to a 64% increase in patient consultations during off-hours.
  • Was in charge of all financial transactions and management functions, as well as the strategic management of the $14 operating budget.
  • Collaborated with local healthcare partners.
  • Achieved OSHA accreditation after successfully managing the compliance process, strengthening the agency's reputation for clinical excellence in hospice care.
  • Collaborated with local healthcare partners, including hospitals and physician groups, to expand service areas in Raleigh, driving a 77% increase in patient referrals.
  • Was in charge of a group of 3 pharmacy technicians.

Summaries

  • Achieved a 16% boost in patient access.
  • Achieved a 19% boost in operational efficiency.
  • Healthcare administrator with a track record of providing high-quality healthcare services to patients.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
  • Expert at streamlining processes, increasing team productivity, and lowering costs to ensure long-term nursing home operations.
  • Acquired $8 for palliative care expansion.
  • With more than 17 years of experience managing operations in patient-centered medical offices, this professional is highly skilled and enthusiastic.
  • Hope to help Summit Group achieve even greater success by leveraging my personal skill set and proactive demeanor.
  • Within Miscellaneous, senior Director of Hospice and outstanding performer in workflow optimization and data analysis.
  • Achieved an organizational milestone as a Six Sigma accredited hospice.

Accomplishments

  • Championed a long-term family grievance counseling initiative, decreasing complaints by 79% and increasing post-care satisfaction follow-ups.
  • Implemented workforce realignment strategies resulting in improved resource allocation, reducing overtime costs by 44%.
  • Orchestrated a comprehensive community outreach program, educating 16 families on end-of-life care options, leading to 31% increase in advanced directives completed.
  • Collaborated with team of 4 in the development of system.
  • Created a comprehensive caregiver resource guide that increased caregiver support engagement by 53% within the first 7 months of its launch.
  • Led a cross-functional team in the adoption of a new Electronic Medical Record (EMR) system, reducing documentation errors by 68% and improving patient record accessibility.
  • Documented and resolved initiative which led to metric.
  • Overhauled hospice care quality metrics system, leading to accreditation renewal without deficiencies from metric.
  • Initiated collaborative partnerships with local healthcare providers to streamline admissions, resulting in a 83% decrease in patient wait times.
  • Designed and instituted a specialized spiritual and emotional support program for terminally ill patients, leading to a 38% improvement in patient comfort levels according to family feedback.

Affiliations

  • Dying Well Collective Advisory Board Member
  • Hospice Action Network
  • National Association of Social Workers
  • National Coalition for Hospice and Palliative Care (NCHPC)
  • International Council of Nurses
  • Sigma Theta Tau International Honor Society of Nursing
  • Post-Acute Care Quality Alliance (PACQA)
  • Healthcare Financial Management Association (HFMA)
  • Hospice Medical Directors Association (HMDA)
  • National Alliance for Hospice Access (NAHA)

Certifications

  • Certificate in Nonprofit Fundraising Essentials (by Cedar Works)
  • Salesforce
  • CompTIA Security+
  • ServSafe
  • Advanced Palliative and Hospice Social Work Certification (APHSW-C)
  • Cisco Certified Network Associate (CCNA)
  • Registered Nurse License (RN) by system
  • Certified Hospice Medical Director (HMDC) by the HMDCB
  • Certified Professional in Patient Safety (CPPS)
  • Certified Business Analysis Professional (CBAP)

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