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Skills

  • Process automation & efficiency
  • Casino technology integration
  • High-stakes player management
  • Player dispute resolution
  • Communications
  • Staff mentorship and growth
  • Category equipment
  • Dealer training & evaluation
  • Supervision
  • Process improvement

Work Experiences

  • Achieved a 18% uplift in employee skill development.
  • Collaborated with vendors and suppliers.
  • Achieved results over 6 months.
  • Reduced losses by establishing and enforcing bank and table limits for each game type.
  • Achieved results within several months.
  • Collaborated with vendors and suppliers to introduce new game variants, increasing customer game participation by 43% in the several months.
  • Achieved 59% higher job satisfaction surveys.
  • Achieved nearly 76% reduction in downtime.
  • Met coverage demands by reorganizing strategies and moving dealers around to meet current needs.
  • Attracted 6 new players.

Summaries

  • Boasted a 68% increase in dealer productivity.
  • Collaborative Games Supervisor.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • As a skilled Games Supervisor, I focus on fostering team collaboration and achieving consistently high levels of performance, boasting a 74% increase in dealer productivity.
  • Games Supervisor with 4 years of experience in casino security and gaming management.
  • Achieved 53% fewer workplace incidents.
  • Achieved 22% lower workplace incidents.
  • Boosted team productivity.
  • Consistently drove 17% growth in loyalty program participation.
  • Achieved higher employee retention rates.

Accomplishments

  • Developed internal audits for cash handling procedures, decreasing accounting discrepancies by 80% on a quarterly basis.
  • Employed customer satisfaction tracking tools post-play sessions, implementing feedback to increase repeat customers by 27%.
  • Implemented enhanced bilingual dealer services targeting international customers, resulting in a 38% increase in foreign-player engagement.
  • Reduced damages and loss of game table equipment by 31% by initiating regular maintenance training and protocol updates.
  • Introduced customer loyalty programs at gaming tables that increased high-value player activity by 29% within the first three years.
  • Developed comprehensive training modules for new supervisors that reduced training time from three years to three years.
  • Instrumental in reorganizing department structure which cut onboarding time for new team members from three years to three years.
  • Facilitated the training of a new cohort of 11 dealers, reducing onboarding time for new hires by several months.
  • Designed and deployed a dealer rotation program that improved team workflow and decreased downtime caused by fatigue complaints.
  • Managed VIP hosts for key patrons resulting in an increase in VIP reservations by 77% in Portland over one year.

Affiliations

  • Game Operations and Regulation Forum - Panel Expert 2023
  • Association for Casino Environment & Social Responsibility (ACESR) - Panelist 2023
  • Certified Casino Auditing Specialist (CCAS) - Certification Pending
  • Professional Member of the Nevada Gaming Commission Collaboration Team
  • American Society of Safety Professionals
  • International Association of Administrative Professionals
  • Rotational Scheduling Optimization Conference - Presenter 2024
  • Association of Women in Gaming (AWG) - Leadership Development Initiative
  • Association for Supply Chain Management (APICS)
  • Toastmasters

Certifications

  • Responsible Gaming Certification Cedar Works
  • Certified Casino Shift Manager (CCSM)
  • Certified Hospitality Supervisor (CHS) by American Hotel & Lodging Educational Institute (AHLEI)
  • Certified Casino Host (CCH), metric
  • Table Game Supervisory Excellence Certificate, Meridian
  • Certified Gaming Manager (CGM) Credential, Brightline
  • SHRM Certified Professional (SHRM-CP)
  • Certified Business Analysis Professional (CBAP)
  • Certified Public Accountant
  • Casino Risk Management Certification, process

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