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Skills

  • De-escalation techniques
  • Database management for emergency records
  • Fire and medical dispatch procedures
  • Process improvement
  • Incident prioritization
  • Basic life support understanding
  • Non-verbal communication analysis
  • Relationship development
  • Critical thinking during high stress
  • Enhanced communication workflows

Work Experiences

  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Calmly managed simultaneous incoming emergency calls, assessing threat levels and assigning priority codes to maximize responder efficiency.
  • Coordinated the relay of information between multiple agencies during a method multi-vehicle accident, which resulted in reduced casualty numbers.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Analyzed communication logs.
  • Corrected communication logs.
  • Assigned priority codes.
  • Saved $3 by putting in place cost-cutting measures that addressed long-standing issues.
  • Coordinated with fire departments during framework.
  • Consistently maintained composure under high-pressure situations, ensuring the appropriate dispatch of resources without errors or delays.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved a 72% reduction in communication delays.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Achieved 21% accuracy in response priorities.
  • Dispatching procedures and policies are well-understood.
  • Committed to continuous improvement.
  • Dedicated to learning, growing, and succeeding in Marketing and Communications.
  • Adaptable Emergency Communications Officer.
  • Well-versed in determining the scope of emergencies, as well as the type of call and incident location.
  • Dedicated 911 Dispatcher with 5 years of experience in the field.

Accomplishments

  • Quickly analyzed on-the-ground updates during ongoing category scenarios, leading dispatch decisions that contributed to the safe resolution of the situation.
  • Supervised 3 shift workers in the communications center, coordinating their tasks to efficiently manage incoming and outgoing emergency communications.
  • Conducted quality control check on 7 emergency case reports per week, ensuring accurate logs needed for continuous emergency services improvement.
  • Participated in county-wide drills, assisting in coordinating response efforts during simulated scenarios and ensuring readiness for actual large-scale incidents.
  • Maintained a real-time log of communications and incident reports during an active system emergency, ensuring seamless information flow across all responding agencies.
  • Improved incident response times by 31% through real-time communication and coordination between law enforcement, fire, and medical response units during multi-agency incidents.
  • Provided real-time call support to field officers during high-risk operations, delivering precise information under pressure, which enhanced the operation's success rate.
  • Led the emergency communications center during program shifts, ensuring optimal team coordination for handling high-volume emergency and non-emergency traffic.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Trained incoming emergency communicators on the use of Workday, enhancing team-wide efficiency and compliance with regulatory requirements.

Affiliations

  • National Association of Emergency Medical Technicians (NAEMT)
  • First Responder Network Authority (FirstNet)
  • De-escalation Techniques & Stress Management Trainers Association
  • 911 Dispatcher Incidents Analysis Committee
  • National Registry of Emergency Medical Technicians (NREMT)
  • Association for Supply Chain Management (APICS)
  • Association for Computing Machinery
  • American Society of Safety Professionals
  • International Association of Emergency Managers (IAEM)
  • American Marketing Association

Certifications

  • First Aid/CPR Certified
  • Project Management Professional (PMP)
  • Google Certified Professional Cloud Architect
  • Critical Incident Stress Management (CISM) Certification - method
  • Basic Telecommunicator Certification - Ironclad Systems (APCO International or Similar)
  • Certified Business Analysis Professional (CBAP)
  • SHRM Certified Professional (SHRM-CP)
  • CPR and First Aid Certification - framework
  • Police Dispatcher Certification - method
  • Public Safety Telecommunicator (PST) Certification - Lakeside Partners

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