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Skills

  • Relationship development
  • Operational improvement
  • Public speaking
  • Staff development
  • Extremely organized
  • Process implementation
  • Materials requisition
  • Problem resolution
  • Hardware evaluation
  • Interpersonal and written communication

Work Experiences

  • Used best maintenance and safety practices with a 6% incident rate.
  • Obtained pricing information from a variety of vendors to support cost-effective purchasing.
  • Achieved a 60% improvement in staff accountability.
  • Achieved recognition for Raleigh in 2020.
  • Communicated the need for repairs to the maintenance team.
  • Adjusted team shifts during off-peak seasons.
  • Achieved a 84% reduction in staff turnover.
  • Achieved measurable improvements in job satisfaction.
  • Collaborated with HR to recruit housekeeping staff.
  • Improved maintenance employee training programs were implemented by me.

Summaries

  • Customer-focused Sales Representative with 6 years of experience solving problems for clients.
  • Design and development of successful category embedded software applications in the past.
  • Achieved a reduction in cleaning material waste by 59%.
  • Housekeeper Supervisor is a multi-talented Housekeeper Supervisor who is consistently rewarded for planning and operational improvements.
  • Professional with 14 years of progressive experience in the field who is highly organized and detail-oriented.
  • Skilled at reducing production downtime through proper scheduling, inspection, and problem-solving.
  • Expertise in identifying and eliminating safety hazards with a proven track record.
  • Committed to safety and efficiency, with a focus on providing support and leadership to teams in order to achieve objectives.
  • While remaining focused on quality and efficiency, well-versed in quality assurance and client relations.
  • Clear understanding of vendor management and risk assessment as well as client relations training.

Accomplishments

  • Developed daily room inspection checklists to hold staff accountable, driving a consistent high standard of cleanliness across the board.
  • Led training sessions for new hires, improving team efficiency and reducing onboarding time by 14 weeks.
  • Mentored and developed housekeeping team leaders, resulting in internal promotions of 13 staff members and a more cohesive team.
  • Partnered with front desk management to prioritize room turnaround based on guest arrival times, improving workflow efficiency by 15%.
  • Prepared and monitored budget forecasts for housekeeping expenses, staying within budget and achieving 82% cost savings by year-end.
  • Created and implemented room inspection protocols, resulting in a 65% decrease in guest complaints related to cleanliness.
  • Documented and resolved process which led to category.
  • Collaborated with team of 6 in the development of program.
  • Established and maintained vendor relationships to ensure high quality of all cleaning materials, resulting in a 72% improvement in product consistency.
  • Monitored and maintained cleaning standards across 8 rooms, achieving a 60% improvement in guest satisfaction scores.

Affiliations

  • National Association of Social Workers
  • Occupational Safety and Health Administration (OSHA) Compliance Training
  • Hotel and Motel Association of Boston
  • Certified Hospitality Supervisor (CHS) – American Hotel & Lodging Educational Institute
  • Hotel Asset Manager's Association (HAMA)
  • National Environmental Services Professionals (NESP)
  • National Association of Hotel & Lodging Professionals (NAHLP)
  • Green Cleaning Network
  • Hazard Analysis & Critical Control Points (HACCP) Certification
  • Freemason

Certifications

  • Workplace Hazardous Materials Information System (WHMIS) Certification
  • Advanced Housekeeping and Sanitation Certificate by metric
  • Professional Certification in Housekeeping Process Improvement by metric
  • Certified Public Accountant
  • Certified Hospitality Housekeeping Executive (CHHE) by The American Hotel & Lodging Educational Institute (AHLEI)
  • Certified Business Analysis Professional (CBAP)
  • Certified Protection Officer (CPO)
  • Certified Facility Manager (CFM) by IFMA
  • ISSA Clean Standard Certification
  • Global Biorisk Advisory Council (GBAC) STAR Accreditation

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