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Skills

  • Nursing staff leadership
  • Staff relationships
  • Staff development and training
  • Staff development plans
  • Direct care staff oversight
  • API Healthcare ActiveStaffer
  • Therapy staff management
  • Recreational sports
  • Healthcare staffing
  • Staff development and supervision

Work Experiences

  • Contributed to driving occupancy up by 79%.
  • Achieved this across three years.
  • Collaborated with marketing on a social media campaign.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Instructed participants on the goals, procedures, and safety considerations for each activity in order to ensure that all campers had a positive experience.
  • Organized and ran community events like category, metric, and procedure.
  • Was in charge of ordering and maintaining all recreational equipment.
  • Solved framework issues, improved operations, and provided excellent customer service.
  • Kept track of allergies and dietary restrictions, ensuring that campers received the proper meals and snacks.
  • Boosted guest return rate by 26%.

Summaries

  • Certified PMP professional proficient in maintaining safe recreational environments and delivering rapid response first-aid care to mitigate injuries.
  • Eager to put my advanced program and procedure skills gained over 7 years of experience to good use in an exciting new position.
  • Maintain discipline and safety while providing participants with a fun and engaging experience.
  • Achieved a 30% improvement in service efficiency.
  • Accomplished Recreational Cottage Staff.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Strengths in client relations and quality assurance backed up by Miscellaneous training.
  • Addressed individual guest needs.
  • Achieved 5-star guest ratings.
  • Recreational Cottage Staff with experience promoting program success in initiative environments.

Accomplishments

  • Supervised seasonal staff with zero reported safety incidents, ensuring a compliant and secure environment for both guests and workers.
  • Standardized operating procedures for standard, increasing operational efficiency and reducing downtime by 30%.
  • Documented and resolved system which led to standard.
  • Implemented eco-friendly waste management solutions that reduced the facility's waste output by 55%, supporting sustainability goals.
  • Collaborated with local vendors to source sustainable materials for events and property improvements, contributing to 18% of eco-certified amenities.
  • Identified trends in guest feedback, leading to tailored service enhancements and a 74% improvement in guest satisfaction scores.
  • Improved on-site recreational programming, resulting in increased participation and driving premium service sales by $18.
  • Led weekly staff meetings to discuss performance metrics, resulting in a 63% improvement in team communication and service delivery.
  • Created personalized guest welcome packages that enhanced guest experiences and upsold premium services, generating an additional $5 in revenue.
  • Organized and hosted special holiday events, driving occupancy rates during off-peak seasons by 52% through creative programming.

Affiliations

  • Alliance of Professional Recreation Directors (APRD)
  • International Guild of Air, Land, and Sea Adventure Guides (IGALSAG)
  • Society of Women Engineers
  • Project Management Institute
  • International Ecotourism Society (TIES)
  • National Recreation and Park Association (NRPA)
  • International Council of Nurses
  • National Outdoor Leadership School (NOLS)
  • Institute of Hospitality (UK Affiliate)
  • Canadian Recreation and Parks Association (CRPA)

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Hospitality and Tourism Specialist
  • Event Planning Professional Certification
  • Cisco Certified Network Associate (CCNA)
  • Certified Business Analysis Professional (CBAP)
  • Professional Resort and Recreational Management Certificate
  • Certified Hospitality Supervisor (CHS) from American Hotel & Lodging Educational Institute (AHLEI)
  • Team Building and Facilitation Certification from Northwind
  • Risk Assessment and Safety Preparedness Certification for Outdoor Activities
  • Occupational First Aid, Level 1 Certification

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