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Skills

  • Project organization
  • Relationship development
  • Food plating and presentation
  • Inventory controls
  • Operational improvement
  • Equipment maintenance
  • Staff performance evaluation
  • Team Leadership
  • Budgeting
  • MS Office

Work Experiences

  • Achieved a 51% positive feedback rate on post-event surveys.
  • Analyzed sales data to optimize stand configurations based on item popularity, leading to a 45% increase in sales per stall.
  • Contributed to a reduction in overall service times.
  • Collaborated with event organizers at Denver.
  • Collaborated closely with event organizers at Chicago to tailor food and beverage menus to optimize sales during large events.
  • Cut concession energy costs by 30%.
  • Cut concession energy costs by 43% by upgrading to energy-efficient appliances across all locations.
  • Created and maintained detailed staffing schedules, ensuring that payroll costs remained under budget while meeting peak demand during events.
  • Was in charge of food costs and inventory management.
  • Analyzed sales data.

Summaries

  • Collaborative leader.
  • Achieved results within the past year.
  • Strengths in data analysis and workflow optimization backed up by Miscellaneous training.
  • Achieved a consistent 49% boost in operational efficiency.
  • Innovative dishes, effective leadership, and increased productivity have all been demonstrated in the past.
  • Achieved reduced waste.
  • Concessions Coordinator is a multi-talented Concessions Coordinator who is consistently rewarded for planning and operational improvements.
  • Expert at cutting costs while improving overall customer satisfaction and closely monitoring employees to ensure best-in-class service.
  • Experienced Concessions Coordinator with a track record of building and motivating strong restaurant teams to assist 3 customers on a daily basis.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.

Accomplishments

  • Handled reconciliation processes for 14+ daily transactions with zero financial discrepancies using method and other standard POS tools.
  • Co-developed employee onboarding processes that reduced turnover by 46% across standard, fostering a more stable and engaged workforce.
  • Orchestrated concession operations for high-traffic events, overseeing a team of 11 staff, maintaining smooth service and compliance with Chicago safety regulations.
  • Adapted customer service techniques to meet unique demands during special events, enhancing overall visitor satisfaction by 40%.
  • Ensured compliance with Atlanta health regulations by conducting regular audits and staff trainings, contributing to zero violations over the entire 2020.
  • Minimized food waste by 41% through diligent expiration date checks and enforcing first-in, first-out (FIFO) practices across inventory management.
  • Converted high-risk manual cash-handling procedures into a seamless automated checkout system, cutting cashier error rate by 82%.
  • Introduced a mobile ordering feature that increased overall sales per guest by 19% and reduced order preparation time by 16 minutes.
  • Increased operational efficiency by adopting a real-time inventory tracking system using Microsoft Excel, keeping stock levels optimal and reducing restock lead times.
  • Implemented an improved inventory tracking system that reduced food waste by 40% and optimized order timing, saving 14 in annual costs.

Affiliations

  • Certified Meeting Planner (CMP) Designation
  • Americans for the Arts – Arts Administration certification
  • Association for Computing Machinery
  • World Food Travel Association (WFTA)
  • American Medical Informatics Association
  • Society of Women Engineers
  • Association for Supply Chain Management (APICS)
  • Lions Club
  • American Culinary Federation (ACF)
  • Certified Food and Beverage Executive (CFBE)

Certifications

  • Alcohol and Beverage Control Handler Certificate - Ohio, 2022
  • Event Services Management Certificate - Summit Group, 2020
  • Certified Customer Service Professional (CCSP) Northwind 2016
  • Advanced Food Safety Certification (Summit Group, 2022)
  • Facilities Management Certification - Summit Group, 2022
  • Inventory Management and Control Certification - Summit Group, 2020
  • Cash Handling and Reconciliation Training - Northwind, 2024
  • Certified Professional Food Manager (CPFM) Harbor & Co., 2022
  • Leadership and Team Building Certificate - Northwind, 2022
  • Certified Food Safety Manager (CFSM) - Vantage

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