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Skills

  • Operational improvement
  • Cash handling and reconciliation
  • Inventory controls
  • Budgets
  • Customer service
  • Event-specific sales optimization
  • High-volume dining
  • Kitchen equipment operation and maintenance
  • Sanitizing understanding
  • Organization

Work Experiences

  • Achieved no recorded discrepancies over the past year.
  • Awarded President's Club for best concessions operation.
  • Was in charge of hiring, training, and managing all kitchen staff, as well as employee development, disciplinary action, and performance reviews.
  • Collaborated with marketing team to promote limited-time offers and combo deals, increasing overall concession sales by $11.
  • Collaborated closely with event organizers at Chicago to tailor food and beverage menus to optimize sales during large events.
  • Oversaw a team of skilled kitchen workers who prepared and served meals.
  • Contributed to a reduction in overall service times.
  • Used previous supply needs and forecasted business levels to estimate required supplies.
  • Developed new recipes, outlined steps, and instructed staff on how to properly prepare them.
  • Implemented a framework program and effectively managed employee errors, resulting in a 5% reduction in overall waste.

Summaries

  • Within Miscellaneous, senior Concessions Coordinator and outstanding performer in team leadership and process improvement.
  • Collaborative leader who works closely with event planners and vendors to ensure the right product mix, optimizing both presentation and customer spending.
  • Multitasking expert with a methodical approach.
  • Boosted inventory accuracy.
  • Adept at monitoring key performance metrics, increasing upselling figures by 37% through targeted product promotions and sales strategies.
  • Collaborated with event organizers.
  • Catered to diverse event demographics.
  • Achieved a consistent 49% boost in operational efficiency.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Great multitasker with framework management training and extensive food service experience.

Accomplishments

  • Boosted customer satisfaction by 44% by conducting regular training on customer interaction and complaint resolution across all levels of concession staff.
  • Established an eco-friendly packaging initiative that reduced non-recyclable waste by 58% during 2018, aligning operations with corporate sustainability goals.
  • Increased operational efficiency by adopting a real-time inventory tracking system using Microsoft Excel, keeping stock levels optimal and reducing restock lead times.
  • Introduced a mobile ordering feature that increased overall sales per guest by 19% and reduced order preparation time by 16 minutes.
  • Collaborated with team of 5 in the development of framework.
  • Improved order accuracy and reduced serving times by 24% minutes by maintaining clear communication between cashier, prep, and serving stations.
  • Documented and resolved procedure which led to program.
  • Converted high-risk manual cash-handling procedures into a seamless automated checkout system, cutting cashier error rate by 82%.
  • Trained 6 staff members on food safety protocols and customer service best practices, resulting in a 49% improvement in customer satisfaction scores.
  • Assumed additional responsibilities for vendor management and negotiation strategies that lowered food supply costs by 31% in one year.

Affiliations

  • MenuMaster’s Conference Certification
  • National Restaurant Association (NRA)
  • Project Management Institute
  • Event Industry Council (EIC) memberships
  • Association for Supply Chain Management (APICS)
  • American Culinary Federation (ACF)
  • Association for Computing Machinery
  • National Association of Social Workers
  • American Society of Safety Professionals
  • Event Services Professionals Association (ESPA)

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Inventory Management and Control Certification - Summit Group, 2020
  • Certified Venue Executive (CVE), Summit Group, 2016
  • Event Services Management Certificate - Summit Group, 2020
  • Cisco Certified Network Associate (CCNA)
  • CompTIA Security+
  • Facilities Management Certification - Summit Group, 2022
  • Certified Customer Service Professional (CCSP) Northwind 2016
  • First Aid/CPR Certified
  • Certified Professional Food Manager (CPFM) Harbor & Co., 2022

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