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Skills

  • Vendor coordination
  • Employee performance evaluation
  • Cost-effective purchasing strategies
  • Animal behavioral assessment
  • Client relationship management
  • Interpersonal communication skills
  • Improving kennel occupancy rates
  • Operational improvement
  • Employee training and development
  • Health and sanitary protocols enforcement

Work Experiences

  • Every customer received excellent service, and all animals received exceptional care.
  • Contributed to a 77% drop in overpopulation.
  • Kept the animals healthy and happy by brushing their coats, trimming their nails, cleaning their ears, and providing other basic care.
  • Sought veterinary care for sick or injured animals and notified their owners.
  • Conducted behavioral assessments of new intakes.
  • Conducted behavioral assessments of new intakes, ensuring proper placement and care within the facility, leading to 49% higher adoption rates.
  • Achieved 15% higher adoption rates.
  • Collaborated closely with animal behaviorists.
  • Coordinated adoption outreach programs.
  • Kept a daily log of time spent with dogs in order to calculate payments, itemize activities, and provide services.

Summaries

  • Achieved Lean compliance, ensuring the highest standards of animal care and facility management.
  • Achieved 81% increase in occupancy rates.
  • Knows the best walking routes and dog parks in the area.
  • Achieved a 18% reduction in illness outbreaks.
  • Achieved a 27% incident reduction in kennel behavioral conflicts.
  • Assistant Kennel Manager is a multi-talented Assistant Kennel Manager who is consistently rewarded for planning and operational improvements.
  • Achieved a 21% reduction in incidents.
  • Achieved maximum operational efficiency.
  • On each walk, I'm committed to ensuring that each dog receives the necessary exercise and attention.
  • Adopted a new booking system.

Accomplishments

  • Introduced behavior assessments for incoming dogs, which allowed implementation of tailored training programs and decreased time-to-adoption by 22%.
  • Reduced onboarding time for new staff by implementing improved training protocols, cutting training completion time by 54%
  • Monitored the facility’s adherence to regional animal care regulations, ensuring full compliance and avoiding penalties or fines.
  • Initiated a proactive equipment maintenance schedule, reducing kennel downtime due to malfunction by 62% and extending equipment lifespan.
  • Led the transition to a cloud-based animal tracking and care system, improving workflow efficiency and record-keeping accuracy by 85%.
  • Designed and executed enrichment programs tailored to improve animal welfare, resulting in enhanced temperament and behavioral improvements in 15 dogs.
  • Leveraged interpersonal skills to foster positive relationships with clients and volunteers, increasing volunteer participation by 22%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Managed the intake process for over 11 animals per month, ensuring smooth transitions while maintaining legal paperwork and health records.
  • Collaborated with veterinary professionals to identify early signs of health issues in animals, reducing critical cases by 56%.

Affiliations

  • National Association of Social Workers
  • Toastmasters
  • Emergency Care and Response in Animal Shelters by ASPCA - ITIL
  • Canine Good Citizen (CGC) Evaluator - 2020
  • American Animal Hospital Association (AAHA)
  • Society of Animal Welfare Administrators (SAWA)
  • International Veterinary Academy of Pain Management (IVAPM)
  • International Association of Canine Professionals (IACP) - 2016
  • Jaycees
  • International Association of Administrative Professionals

Certifications

  • Companion Animal Euthanasia Training Academy (CAETA) Certification
  • Volunteer Management Certificate - Lakeside Partners
  • Certified Kennel Operator - Beacon Labs
  • Veterinary Receptionist Certificate - Lakeside Partners
  • Basic Dog Management and Preventative Health Training - Meridian
  • Cisco Certified Network Associate (CCNA)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Animal Care Technician (CACT) - Beacon Labs
  • Dog Enrichment Certification - Cedar Works
  • Microsoft Certified Systems Engineer (MCSE)

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