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Skills

  • Communications
  • MS Office
  • Cross-functional collaboration
  • Budgets
  • Animal enrichment program design
  • Budgeting and financial reporting
  • Onboarding new staff
  • Problem-solving under pressure
  • Animal behavioral assessment
  • Animal illness outbreak prevention

Work Experiences

  • Recorded data using HubSpot after observing animal details such as size, condition, behavior, and eating habits.
  • Balanced facilities maintenance and continuous monitoring of animal health to ensure compliance with state regulations, passing ITIL audits.
  • Addressed complex animal behavior cases.
  • Every customer received excellent service, and all animals received exceptional care.
  • Communicated with pet parents process, sharing pictures and relevant information about their beloved pets.
  • Kept an eye on the animals for signs of disease, illness, or injury and alerted the owners if anything was wrong.
  • Collaborated with veterinarians.
  • Achieved precise workload distribution.
  • Sought veterinary care for sick or injured animals and notified their owners.
  • Increased doggy daycare enrollment by 2% through networking and targeted marketing campaigns.

Summaries

  • Assistant Kennel Manager expert in managing budgeting and finance for kennel operations, achieving sustainable practice aligned with financial goals.
  • Assistant Kennel Manager is a vivacious Assistant Kennel Manager who is at ease with dogs of all breeds and sizes.
  • Collaborate with veterinarians to treat and resolve health issues and improve animal welfare.
  • On each walk, I'm committed to ensuring that each dog receives the necessary exercise and attention.
  • When caring for multiple animals with varying temperaments, maintains order.
  • Dedicated to learning, growing, and succeeding in Veterinary.
  • Assistant Kennel Manager is a multi-talented Assistant Kennel Manager who is consistently rewarded for planning and operational improvements.
  • Develops and maintains loyal client relationships while establishing and maintaining long-term trust with animals in care.
  • Strong cross-functional collaboration and process improvement abilities, as well as risk assessment talent.
  • Assistant Kennel Manager is a conscientious and service-oriented individual who is passionate about providing excellent animal care and support.

Accomplishments

  • Regularly engaged with clients post-adoption to offer support and guidance, leading to a 25% reduction in animal returns due to behavioral issues.
  • Led the transition to a cloud-based animal tracking and care system, improving workflow efficiency and record-keeping accuracy by 85%.
  • Leveraged interpersonal skills to foster positive relationships with clients and volunteers, increasing volunteer participation by 22%.
  • Designed schedules that optimized staff distribution based on peak times, ensuring adequate coverage and reducing overtime costs by 51%.
  • Resolved product issue through consumer testing.
  • Successfully reduced intake of animals through implementation of a community outreach program aimed at responsible pet ownership education.
  • Coordinated the care and housing of an average of 12 animals per week, ensuring all health protocols were maintained and enhancing facility efficiency.
  • Initiated a proactive equipment maintenance schedule, reducing kennel downtime due to malfunction by 62% and extending equipment lifespan.
  • Managed the intake process for over 11 animals per month, ensuring smooth transitions while maintaining legal paperwork and health records.
  • Collaborated with team of 18 in the development of metric.

Affiliations

  • Society of Animal Welfare Administrators (SAWA)
  • Certified Pet Tech Instructor - ITIL
  • United Kennel Club (UKC)
  • International Veterinary Academy of Pain Management (IVAPM)
  • Fear Free Certification Program - PMP
  • American Veterinary Medical Association (AVMA)
  • International Council of Nurses
  • Volunteer - Best Friends Animal Society Shelter Phoenix
  • Rotary International
  • Jaycees

Certifications

  • First Aid/CPR Certified
  • Customer Service Certification for Animal Care Roles - Harbor & Co.
  • SHRM Certified Professional (SHRM-CP)
  • Basic Dog Management and Preventative Health Training - Meridian
  • Microsoft Certified Systems Engineer (MCSE)
  • Animal Handling and Restraint Certification - Lakeside Partners
  • Certified Kennel Operator - Beacon Labs
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Pet First Aid and CPR Certification - Vantage (e.g., Red Cross)
  • ServSafe

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