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Skills

  • Knowledge-sharing platform implementation
  • User Engagement Tactics
  • Content creation
  • Presentation skills
  • Collaborative workflow design
  • Survey Design and Feedback Collection
  • Cost-reduction initiatives
  • Process automation
  • Social media management
  • Event planning and execution

Work Experiences

  • Based on employee feedback.
  • Activated customer retention strategies.
  • Achieved results over the course of one year.
  • Completed a variety of concurrent job tasks to support the academic, research, and operational needs of the professor.
  • Automated the outreach process.
  • Closed 4 customer inquiries daily.
  • Assisted with the creation of financial reports.
  • Assisted in the creation of a PowerPoint presentation for senior management, which played a pivotal role in securing a $7 investment.
  • Built and maintained relationships with vendors and negotiated standard, saving approximately $18 in procurement costs.
  • Tracked and recorded expenses and reconciled accounts to keep accurate, current, and compliant financial records.

Summaries

  • Time, schedules, and program objectives are all managed effectively.
  • Co-led a campus initiative.
  • School Counselor with 18 years of experience providing group and individual counseling to help students succeed.
  • Achieved a 28% decrease in onboarding times.
  • Dedicated Internship Student with expertise in a variety of counseling therapies, including substance abuse, grief, and domestic violence.
  • Consistent in achieving the counseling program's objectives.
  • Internship Student is a multi-talented Internship Student who is consistently rewarded for planning and operational improvements.
  • Dedicated to assisting students in achieving success by offering advice on career paths, higher education options, and life planning.
  • Collaborated on survey design projects.
  • Boosted department efficiency.

Accomplishments

  • Developed wireframes for website mockups that accelerated the Microsoft Excel development timeline by 17 weeks.
  • Provided on-demand technical assistance during a high-traffic event, reducing time-to-resolution for system issues by 76%.
  • Contributed to a successful product launch that achieved 54% of targeted sales within the first 18 months.
  • Organized internal knowledge-sharing sessions, ensuring that engineering was equipped with up-to-date information on vendor management.
  • Created internal documentation on vendor management, streamlining onboarding processes for new team members and reducing onboarding time by 32%.
  • Provided technical support for process, resolving 11 issues per week and reducing downtime for the sales team.
  • Conducted competitor analysis on Beauty and Spa, which was later used to adjust the company’s market-entry strategy for increased competitiveness.
  • Collaborated with team of 10 in the development of category.
  • Conducted hands-on preliminary testing and debugging for program, identifying 10 critical issues before product launch.
  • Implemented customer retention strategies that improved repeat business rate by 55%, directly contributing to revenue growth.

Affiliations

  • Student Member of Future Business Leaders of America (FBLA)
  • Member of National Society of Black Engineers (NSBE)
  • Student Affiliate of the Association for Talent Development (ATD)
  • American Society of Safety Professionals
  • Project Management Institute
  • Rotary International
  • American Marketing Association
  • Beta Alpha Psi (Finance, Accounting, IT Honor Organization)
  • Affiliated with the Data Analytics Association (DAA)
  • Society of Human Resource Management

Certifications

  • Marketing Tools: Growth Hacking Certification by LinkedIn Learning
  • Excel Skills for Business Certification by Macquarie University (Coursera)
  • LinkedIn Learning: Digital Marketing Foundations Certificate
  • SEO Fundamentals with SEO Specialist Qualification from SEMrush
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Public Accountant (CPA)
  • Fundamentals of Digital Marketing by Google
  • Certified Associate in Project Management (CAPM) from PMI
  • Certified Business Analysis Professional (CBAP)
  • First Aid/CPR/AED Certification

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