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Skills

  • Interpersonal skills
  • Employee mentoring
  • Customer service excellence
  • Team contribution
  • Recruitment
  • Wine pairings
  • Payment processing
  • Inventory controls
  • Meat slicing expertise
  • Food preparation techniques

Work Experiences

  • Customers paid with credit cards, cash, and gift certificates, and I made proper change for cash transactions.
  • Was in charge of product packaging and labeling.
  • Placed advertising signs and displays on shelves, counters, and tables.
  • Provided excellent service by creating a warm and welcoming environment.
  • Was in charge of the stockroom and warehouse.
  • Returned to the store with empty carts in hand.
  • Devised and implemented a strategy to address cost-cutting concerns.
  • Kept up to date on state laws governing alcoholic beverage services and ensured 11% inspection compliance.
  • All products were received, inspected, and logged for shipment accuracy, temperature, and quality.
  • Maintained a professional relationship with union officials that was appropriate.

Summaries

  • Encourages employees to go above and beyond for customers in high-volume settings while maintaining high quality and cost control.
  • Talented chef with 7 years of experience preparing and serving a wide range of foods.
  • Bar Porter with 9 years of successful process improvement and cross-functional collaboration experience.
  • Professional with experience in hotel dining and catering, as well as guest services and food and beverage operations.
  • Create, develop, and implement cost-cutting and efficiency-enhancing initiatives.
  • Grocery Store Clerk was responsible for keeping the store clean, safe, and well-organized in order to appeal to customers.
  • Leader who inspires others and solves problems.
  • Bartender with the ability to turn operations into profitable businesses.
  • Food and wine pairing is something she excels at.
  • Commitment to the highest food safety standards as well as excellent customer service.

Accomplishments

  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Developed
  • Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.
  • Guided
  • Documented and resolved program which led to system.
  • Advised
  • Increased store sales by 16%.
  • Helped store maintain a 11% customer satisfaction rate on secret shopper surveys.
  • Represented
  • Increased

Affiliations

  • International Association of Administrative Professionals
  • Global F&B Network
  • Green Restaurant Association for Sustainability in Event Catering
  • Society of Human Resource Management
  • National Bartenders Association
  • American Hotel and Lodging Educational Institute (AHLEI)
  • Beverage Association Council
  • Toastmasters
  • Society of Hospitality and Event Planning
  • American Marketing Association

Certifications

  • Google Certified Professional Cloud Architect
  • First Aid/CPR Certified
  • Certified Protection Officer (CPO)
  • Award in Customer Service Essentials Beacon Labs
  • Salesforce
  • Performance-Based Cleaning System Certification
  • Sustainable Hospitality Practices Certification
  • Food Handler's Permit - Oregon
  • Green Workplace Certification for Sustainability in Hospitality
  • Certificate in Efficiency and Process Improvement for Service Workplaces

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