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Skills

  • Inter-agency collaboration
  • Group dynamics assessment
  • Business operations
  • Grant writing and funding applications
  • Project organization
  • Mental health support strategies
  • Time management and prioritization
  • Organization
  • Collaboration with Multidisciplinary Teams
  • Team building

Work Experiences

  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved 77% of participants' planned outcomes.
  • Spoke with standard and framework groups to increase community engagement and program outreach.
  • Collaborated with community organizations.
  • Achieved Outstanding Service Award for excellent service delivery.
  • Achieved a 40% improvement in client satisfaction.
  • Identified service gaps and found needed resources for individuals, such as housing, job placement, and other forms of assistance.
  • Worked with Group Worker on program operations, including providing participant feedback and improvement suggestions.
  • Achieved a 56% reduction in reported behavioral issues.
  • Co-led a multidisciplinary team that supported 7 participants with system, leading to a 64% increase in successful program completions.

Summaries

  • Charismatic leader skilled in volunteer and junior personnel training, fostering new leadership and increasing team productivity by 70%.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Achieved a 83% rise in satisfaction scores.
  • Compassionate and focused, experienced in offering culturally aware group facilitation designed to increase inclusivity and promote strong participant engagement, as evidenced by a 64% rise in feedback scores.
  • Compassionate and focused group facilitator.
  • Conducted multicultural awareness training.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Adept at leveraging progress tracking systems.

Accomplishments

  • Supported client preparation for job interviews, raising participant employment rates by 64% over the course of three years.
  • Led group therapy sessions focused on conflict resolution, helping participants achieve 4 successful breakthroughs in process improvement over the last two years.
  • Mentored at-risk youth, achieving a 68% reduction in truancy rates and a Outstanding Service Award for contributions to community safety programs.
  • Implemented a case management system for 3 clients, which enhanced service tracking and increased client follow-up accuracy by 75%.
  • Led a cross-functional initiative to review and refine program structures, which resulted in a 63% reduction in program drop-off rates.
  • Spearheaded data collection initiatives, providing actionable insights that improved group session outcomes by 69%.
  • Established mentorship programs for group participants, yielding 11 successful mentor-mentee relationships and positively influencing program retention by 80%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with stakeholders to secure additional funding, enabling program expansions that increased service capacity by 75%.
  • Devised stress management workshops as part of a holistic support plan, reducing reported participant stress levels by 31% over two years.

Affiliations

  • Therapeutic Communities of America (TCA)
  • National Organization for Human Services (NOHS)
  • National Association of Social Workers
  • Rotary International
  • Jaycees
  • American Public Human Services Association (APHSA)
  • American Mental Health Counselors Association (AMHCA)
  • Project Management Institute
  • Netter Center for Community Partnerships
  • American Society of Safety Professionals

Certifications

  • Certified in Youth Mental Health First Aid
  • Certified Clinical Trauma Professional (CCTP)
  • Harm Reduction Certificate process
  • Certified Public Accountant
  • Certified in Trauma-Informed Care (Center for Youth Development)
  • Community Reinforcement Approach and Family Training (CRAFT) Certification
  • Certified Therapeutic Recreation Specialist (CTRS)
  • CompTIA Network+
  • Cognitive Behavioral Therapy (CBT) Practitioner Certification
  • Apple Certified Associate (ACA)

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