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Skills

  • CRM (Customer Relationship Management) systems experience
  • Project organization
  • BOYD (Bring Your Own Device) policy familiarity
  • Advanced proficiency in MS Office Suite (Excel, PowerPoint, Word)
  • Conflict resolution between senior leaders
  • Calendar management software proficiency ServiceNow
  • First Aid/CPR
  • Business writing
  • Cost-saving initiative development
  • Strategic planning

Work Experiences

  • Completed 18 major projects ahead of schedule.
  • Greeted visitors as they arrived, determined the nature and purpose of their visit, and directed them to the appropriate locations.
  • Created presentations for stakeholders.
  • Conducted comprehensive data entry for C-suite financial reports.
  • Coordinated key donor engagement efforts.
  • Achieved a 44% reduction in email clutter.
  • Assisted in high-stakes fundraising events by coordinating key donor engagement efforts, leading to a record-breaking contribution of $9 raised.
  • Contributed to securing key partnerships.
  • Achieved a record-breaking contribution of $14 raised.
  • Oversaw a complex annual meeting with 6 presenters, 16 international attendees, and a $5 budget that included livestream production, remote location arrangements, and senior executive accommodations.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Customer service, client satisfaction, and team communication are all priorities for me.
  • Executive Assistant who is detail-oriented and driven and has experience solving problems and managing daily office functions.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Clear understanding of stakeholder engagement and quality assurance as well as vendor management training.
  • Achieved 41% attendee satisfaction.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Executive Support Specialist is a multi-talented Executive Support Specialist who is consistently rewarded for planning and operational improvements.
  • Adept at managing KPIs.
  • Achieved results over the course of 2024.

Accomplishments

  • Designed agenda summaries and reports for board meetings, reducing preparation time by 76%, and improving focus on critical business decisions.
  • Created high-impact presentations for executive leadership addressing strategic objectives, resulting in a 34% increase in stakeholder engagement.
  • Optimized executive calendar management, achieving an increase in scheduling efficiency by 67% while reducing scheduling conflicts for senior leaders.
  • Proofed and distributed critical executive emails and legal documents, contributing to streamlining communication across departments and preventing misinterpretations.
  • Collaborated with team of 15 in the development of standard.
  • Coordinated executive offsite meetings, ensuring smooth event logistics for 18 executives and external stakeholders with 24% positive feedback.
  • Provided meticulously curated daily briefings to C-suite executives, which informed key strategy shifts related to process and improved agility.
  • Streamlined priority delegation and time management for the engineering leadership, achieving an increase in operational efficiency by 44%.
  • Coordinated relationships with high-profile clientele, ensuring timely communication and addressing concerns, which resulted in a 51% retention increase.
  • Managed travel arrangements for C-suite executives, decreasing booking errors by 77% and ensuring seamless international and domestic trips.

Affiliations

  • Certified Administrative Manager (CAM) by Management and Strategy Institute
  • International Association of Administrative Professionals (IAAP)
  • Society of Human Resource Management
  • Freemason
  • National Association of Social Workers
  • International Association of Administrative Professionals
  • National Association of Executive Assistants & Administrative Professionals (NAEAP)
  • Executive Assistants Organization (EAO)
  • Association for Talent Development (ATD) - For involvement in corporate talent development
  • Association for Supply Chain Management (APICS)

Certifications

  • Certified Public Accountant (CPA)
  • Certified Travel Industry Specialist (CTIS)
  • Certified Procurement Professional (CPP)
  • Executive Secretary Certification
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA Security+
  • ServSafe
  • First Aid/CPR Certified
  • Professional in Human Resources (PHR)
  • Cisco Certified Internetwork Expert (CCIE)

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