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Skills

  • Operational improvement
  • Results-oriented
  • Inventory management
  • MS Office
  • Multi-Task Management
  • Budgets
  • Coaching and mentoring
  • Weekly Payroll
  • Excellent communication
  • Computer literate

Work Experiences

  • Meticulously reported issues to higher management, which resulted in standard.
  • Handled initiative and standard situations using a broad skill set that included vendor management and team leadership, and I escalated category issues to Pool Manager for help.
  • Researched current trends in order to add new merchandise to the product line and increase sales revenue $17.
  • Was able to save money by effectively negotiating contracts for more favorable terms.
  • Dealt with difficult customers and clients in order to help lower-level employees and provide excellent customer service.
  • Employees were delegated procedure daily tasks, which streamlined daily progress and efficiency.
  • Kept track of employee attendance and punctuality, quickly addressing repeat issues to avoid long-term habits.
  • Led an overhaul of the company's best practices, which resulted in significantly higher employee retention rates and a top-ranking as an industry leader.
  • Ensured that all staff members and swimmers complied with all regulations, and I led safety training to improve overall awareness and skills.
  • Worked directly with management, Pool Managers, and the system department to brainstorm, discuss strategy, and mitigate process issues.

Summaries

  • Professional with 15 years of progressive experience in the field who is highly organized and detail-oriented.
  • To drive improvements, spearheaded and implemented focused on motivating employees and working with a variety of personality types.
  • Strengths in vendor management and workflow optimization backed up by Miscellaneous training.
  • Recognized for successfully turning around a struggling company's operations in order to achieve long-term growth.
  • Pool Manager is a multi-talented Pool Manager who is consistently rewarded for planning and operational improvements.
  • Focused on ensuring smooth financial, personnel, and operational operations.
  • Entrepreneur and executive-level business manager with experience running start-up and emerging companies.
  • Results-driven, decisive leader who knows how to build profitable relationships with key partners, vendors, and clients.
  • With 7 years of experience planning, leading, and improving team leadership functions, I am an enthusiastic leader.
  • Pool Manager with 4 years of successful team leadership and client relations experience.

Accomplishments

  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.
  • Proposed
  • Solved
  • Created
  • Collaborated with swim instructors to streamline lesson scheduling, improving class registration rates by 72% in 2023.
  • Documented and resolved system which led to standard.
  • Marketing: Implemented marketing strategies which resulted in process growth of customer base.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed
  • Enhanced customer satisfaction by resolving 59% of customer complaints within several months, elevating client retention.

Affiliations

  • Association of Aquatics Professionals (AOAP)
  • Rotary International
  • American Water Works Association (AWWA)
  • Certified Recreational Sports Professional (CRSP)
  • Pool & Hot Tub Alliance (PHTA)
  • World Waterpark Association (WWA)
  • American Swimming Coaches Association (ASCA)
  • International Council of Nurses
  • Association for Computing Machinery
  • American Red Cross Aquatics Program

Certifications

  • Salesforce
  • Certified Budget Analyst – 2016
  • Certified Swim Coach – American Swimming Coaches Association (ASCA) Level 1-5
  • Certified Recreation Manager (CRM)
  • Certified Event Planner – Harbor & Co.
  • Swimming Pool Water Treatment Certification – Denver Municipality
  • Bilingual Communications Interpreter Certification (If applicable, e.g., Spanish – Spanish)
  • Chartered Institute of Environmental Health (CIEH) Pool Safety Management
  • Event Safety Alliance (ESA) Aquatic Venue Safety Certification
  • Trained Facilitator in Aquatic Risk Management – Summit Group

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