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Skills

  • Territory Sales Experience
  • Weekly Payroll
  • Heavy lifting
  • Staff training/development
  • Operations management
  • Client account management
  • Excel in initiative
  • Business operations
  • Problem resolution
  • Accounts payable/receivable

Work Experiences

  • Observed recreational users in order to spot potential safety issues and prevent repeat offenses.
  • Ensured that all staff members and swimmers complied with all regulations, and I led safety training to improve overall awareness and skills.
  • Created and implemented new policies to increase productivity and lower overall method costs.
  • Helped with regulatory compliance by supervising all audits to ensure protocol compliance.
  • Was able to save money by effectively negotiating contracts for more favorable terms.
  • Worked directly with management, Pool Managers, and the system department to brainstorm, discuss strategy, and mitigate process issues.
  • Warned patrons about unsafe or hazardous process conditions and suggested alternative activities during closures.
  • Meticulously reported issues to higher management, which resulted in standard.
  • Kept track of students' progress and provided constructive feedback on skills that needed to be improved.
  • Taught category users how to behave in the best possible way and how to protect themselves.

Summaries

  • Recognized for successfully turning around a struggling company's operations in order to achieve long-term growth.
  • Procedure are well-understood.
  • Motivated Pool Manager with experience managing large-scale projects, including budgeting and administration.
  • Dedicated to providing excellent program services and efficient conflict resolution.
  • A results-oriented planner who excels at forming and retaining high-performing teams.
  • Professional with exceptional sales, data analysis, and team leadership abilities.
  • Expertise in technology and product development.
  • Expert in initiative industry protocols with a track record of successfully leading shifts while providing excellent guidance and employee leadership.
  • To drive improvements, spearheaded and implemented focused on motivating employees and working with a variety of personality types.
  • Clear understanding of risk assessment and client relations as well as risk assessment training.

Accomplishments

  • Won
  • Researched
  • Designed a cost-effective lighting plan for evening operations, resulting in a 24% reduction in facility lighting expenses.
  • Collaborated with external vendors to upgrade pool hardware, improving functionality and reducing downtime by 63%.
  • Created
  • Advised
  • Conducted routine chemical level testing and managed contaminant control, reducing pool closure incidents by 24%.
  • Process Improvement: Created new departmental procedures manual. Assessed organizational training needs.
  • Resolved product issue through consumer testing.
  • Competitive Analysis: Performed competitive analysis to make recommendations for future company growth.

Affiliations

  • Aquatic Exercise Association (AEA)
  • YMCA Lifeguard Certification Program
  • Society of Human Resource Management
  • Pool & Hot Tub Alliance (PHTA)
  • Emergency Management Association Austin
  • Association for Challenge Course Technology (ACCT)
  • Freemason
  • World Waterpark Association (WWA)
  • National Safe Boating Council (NSBC)
  • Rotary International

Certifications

  • Chartered Institute of Environmental Health (CIEH) Pool Safety Management
  • Apple Certified Associate (ACA)
  • Professional Pool & Hot Tub Alliance (PHTA) Pool Management Certification
  • Customer Service Excellence Certification – International Pool & Spa Institute (AQUATICS Division)
  • Public Health Safety Certification for Swimming Facilities – program
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CPR and First Aid Certification – 2022
  • Project Management Professional (PMP)
  • Certified Incident Management Systems (IMS) for Public Pools
  • Certified Public Accountant (CPA)

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