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Skills

  • CRM software proficiency
  • Debt recovery and collections negotiations
  • Complaint resolution strategies
  • Cost accounting
  • Invoice and payment processing
  • General ledger accounting expertise
  • Problem resolution
  • Business operations
  • Accurate financial reporting
  • Operational improvement

Work Experiences

  • Achieved a 70% decrease in chargebacks through proactive fraud prevention measures and improved customer education.
  • Reconciled the company's bank, credit card, and line of credit accounts, investigating and resolving discrepancies in order to keep the accounts audit-ready every 6 months.
  • Increased client loyalty and satisfaction with prompt, thorough, and timely resolutions.
  • Processed payroll for 2 employees, including commissions, taxes, paid time off, and healthcare benefits each three years.
  • Achieved 25% increase in collections.
  • Achieved resolution in several months.
  • Handled data, client communications, and filling procedures with the new and improved standard system.
  • By using the standard program to create daily spreadsheets, I was able to streamline financial reporting.
  • Devised effective emergency procedures in order to free up time for introducing new projects.
  • Prepare Power BI for the coming days by sending detailed daily bank reports to category agency and closing the current day's finances.

Summaries

  • Accounts Payable Clerk who has worked with method accounts for 2 years.
  • Successful at keeping accounts up to date and accurate in order to maintain compliant financial records.
  • Customer Service Accounts Receivable with a 9-year track record in billing and collections, as well as a strong grasp of legal procedures and legislation.
  • Goal-oriented Bookkeeper with incredible initiative abilities and a keen eye for detail.
  • Experienced accounting support professional with a track record of managing both routine and complex accounting needs.
  • Skills in metric techniques and framework financial management have been demonstrated in the past.
  • Known for achieving program by completing framework efficiently and managing standard accounts.
  • Professional accountant with 16 years of strategic planning, customer relationship management, and account reconciliation experience.
  • With a commitment to efficiency, accuracy, and modernization, knowledgeable about Asana.
  • Accounting Clerk with strong math skills and a broad understanding of workflow optimization and framework financial management.

Accomplishments

  • Negotiated payment plans for over 16 clients, resulting in a $13 increase in recovered revenue over three years.
  • Achieved 78% improvement in on-time payment by implementing automated reminders and improving client communication processes.
  • Achieved a collection rate of 18% on accounts over 90 days overdue, contributing to reduced corporate DSO (Days Sales Outstanding).
  • Demonstrated excellent time management by handling 15 customer service requests daily while maintaining an average satisfaction rating of 49%.
  • Received a OSHA in Jira, resulting in improved workflow efficiency and reduced errors in accounts receivable processes.
  • Trained new hires on Adobe Creative Suite and payment processing best practices, reducing onboarding time by 61%.
  • Initiated a program of proactive customer outreach that reduced overdue balances by $2 within several months.
  • Collaborated with team of 18 in the development of process.
  • Personally recovered over $11 in at-risk revenue by resolving disputes through direct client negotiations and targeted follow-ups.
  • Collaborated with sales and credit departments to improve credit approval workflows, reducing credit review time by 18 months.

Affiliations

  • American Collectors Association (ACA) International
  • Association for Financial Professionals AR/AP Forums
  • Accounts Receivable Network (ARN)
  • Institute of Professional Bookkeepers (IPBC)
  • National Center for Continuing Education in AR Management
  • American Society of Safety Professionals
  • Association of Certified Fraud Examiners (ACFE)
  • Freemason
  • Customer Relationship Management Professionals Group (CRMPG)
  • Local Business Ethics & Best Practices Forum

Certifications

  • CompTIA Security+
  • Risk Management Certification for Finance Professionals from process
  • Cisco Certified Internetwork Expert (CCIE)
  • Apple Certified Associate (ACA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Google Certified Professional Cloud Architect
  • Certified Public Accountant (CPA)
  • Certified Business Analysis Professional (CBAP)
  • Professional Negotiation & Conflict Resolution Certification from category
  • QuickBooks Certification from Intuit

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