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Skills

  • Invoice processing
  • Presentation design
  • First Aid/CPR
  • Attention to detail
  • Research and analysis
  • Problem-solving
  • Business operations
  • Bookkeeping
  • Budgets
  • Data collection

Work Experiences

  • Automated processes using HubSpot.
  • Conducted quality assurance checks on initiative deliverables.
  • Achieved a 26% improvement in retrieval times.
  • Answered phone calls from clients, vendors, and a variety of other callers looking for information.
  • Assisted in organizing method charity event, exceeding fundraising goals by $14 and increasing volunteer engagement by 39%.
  • Collaborated with cross-functional teams.
  • Collaborated with IT to resolve 18 technical issues.
  • Designed and implemented an internal feedback system that gathered employee suggestions, leading to 10+ actionable improvements.
  • Analyzed departmental budgets.
  • Cut replenishment times by 31% %.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Aided in 15% department compliance success.
  • Adept at organizing complex team meetings.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved 33% compliance improvement.
  • Strong written and verbal communication skills, as well as proficiency in recordkeeping and program writing, are all assets.
  • Knowledgeable in the use of common office equipment and category software.
  • With an organized approach and strong multitasking abilities, dedicated to maximizing customer satisfaction and exceeding business objectives.
  • Analytical and detail-oriented Pathways Intern.
  • Professional who is well-organized and attentive, with experience in administrative support.

Accomplishments

  • Provided customer support for Workday, maintaining a 82% satisfaction rate and improving response time by 34%.
  • Processed 15 invoices weekly, ensuring effective and timely budget management with zero errors reported.
  • Collaborated with team of 4 in the development of category.
  • Implemented an automated invoice processing system, eliminating manual intervention and reducing errors by 26%.
  • Designed training material that improved workflow processes, reducing time spent on administrative tasks by 48%.
  • Implemented technical issue resolutions, addressing program within 6 hours and ensuring smooth workflow operations.
  • Fielded 7 inquiries from internal stakeholders, achieving an average response time of 16 business days.
  • Performed technical troubleshooting for SAP, reducing outages and disruptions by 83%.
  • Led the successful migration from Workday to system, cutting operational costs by 34%.
  • Provided back-end support for budget forecasting, helping to reduce discrepancies of $15 and ensuring compliance with financial policies.

Affiliations

  • Institute for Operations Research and the Management Sciences (INFORMS) – Student Affiliate
  • International Association of Business Communicators (IABC)
  • Society for Industrial and Organizational Psychology (SIOP) - Student Affiliate
  • Association for Talent Development (ATD)
  • National Association of Colleges and Employers (NACE)
  • International Association of Administrative Professionals
  • National Association of Social Workers
  • Institute for Government Procurement (NIGP) - Emerging Professionals
  • National Society of Leadership and Success (NSLS)
  • Society of Human Resource Management

Certifications

  • Salesforce Certified Administrator - 2023
  • Certified Fund Raising Executive (CFRE) – 2019
  • Public Speaking and Presentation Skills Certification Beacon Labs 2022
  • CompTIA Network+
  • Certified Associate in Project Management (CAPM) - 2020
  • Certified Email Marketing Specialist (CEMS) 2024
  • Fundamentals of Digital Marketing (Google) 2022
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Social Media Marketing Certification – Hootsuite, 2020
  • First Aid/CPR Certified

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