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Skills

  • Sound editorial judgment
  • MS Office Suite
  • Videography
  • Story development
  • Communications
  • Television and print journalism
  • Problem resolution
  • Broadcast scriptwriting
  • P2 camera experience
  • Pitch expert

Work Experiences

  • Verified over $16 in cash and credit payments on a daily basis.
  • Got better.
  • Ensured
  • Advised
  • Sought advice.
  • Edited general assignment stories for multiple platforms and captured visual content.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Established
  • Transported Salesforce to three years customer locations.
  • Answered 9 calls per one year to help customers with their questions and concerns.

Summaries

  • Service-driven
  • Cage Cashier is a multi-talented Cage Cashier who is consistently rewarded for planning and operational improvements.
  • Outstanding interpersonal and organizational skills, as well as a strong work ethic.
  • Client relations and strategic planning are examples of areas of expertise.
  • Seasoned
  • Resourceful
  • Versatile
  • Editor with experience producing high-quality television shows, promos, and commercials.
  • Customer-focused
  • Innovative

Accomplishments

  • Successfully processed high-value jackpot payouts using dual-check systems, ensuring compliance with casino policies and procedures.
  • Enhanced audit protocols through meticulous record-keeping for transactions, aiding in a 77% decrease in discrepancies detected during reviews.
  • Led the team in achieving 10% error-free jackpot payouts over a span of three years, recognized by management for precision.
  • Documented and resolved initiative which led to metric.
  • Designed a new payout tracking system in Microsoft Excel that reduced errors by 40% and improved reporting consistency.
  • Utilized dual-monitor setup to process chip redemptions and voucher payouts concurrently, enhancing work efficiency by 19%.
  • Trained 5 new team members in accurate cash handling techniques, reducing errors by 48% within several months.
  • Implemented efficient currency conversion methods, handling exchanges of up to 13 foreign currencies with precision.
  • Managed end-of-shift reconciliation and vault audits, ensuring total compliance with internal and external gaming regulations.
  • Achieved a 54% decrease in transaction errors through the implementation of training programs for new hires.

Affiliations

  • Casino & Gaming IT Network for technology optimization
  • International Retail Banking Club
  • Gaming and Hospitality Compliance Training Institute Member
  • International Association of Administrative Professionals
  • National Cash Handling Organization
  • Professional Association of Gaming Operations Managers
  • International Casino Exposition (ICE) Network
  • National Gaming and Casino Operations Association
  • National Association of Social Workers
  • American Medical Informatics Association

Certifications

  • Advanced Certificate in Casino Operations – Harbor & Co. (Year)
  • Certified Fraud Examiner (CFE) – Association of Certified Fraud Examiners (ACFE)
  • ServSafe
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • Certified Public Accountant
  • Apple Certified Associate (ACA)
  • Certificate in Real-Time Transaction Monitoring for Gaming – Cedar Works (Year)
  • Certified Gaming Risk Management Specialist – Summit Group (Year)
  • Certified Internal Control Auditor (Gaming Sector) – Institute of Internal Auditors (IIA)
  • Certified Hospitality and Casino Guest Services Specialist – Meridian (Year)

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