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Skills

  • Team management
  • Weekly Payroll
  • Territory Sales Experience
  • Loss Mitigation
  • Customer satisfaction
  • Operational improvement
  • Credit and collections
  • Proficiency in client relations
  • Product ordering
  • Risk mitigation strategies

Work Experiences

  • Achieved 34% growth through targeted customer outreach initiatives.
  • Informed customers about the various procedure loan options, benefits, and limitations.
  • Program helped me achieve $229,000.
  • Consistently met sales targets by pursuing new connections and loan opportunities with zeal.
  • Achieved favorable terms for clients in 2022.
  • Developed positive customer relationships by providing the best financing and product options for program loans.
  • Provided positive communication and active listening skills to customers, providing sound feedback and providing effective solutions to critical questions.
  • Achieved metric for reduced default rates.
  • Started two key partnerships that resulted in a 54% increase in revenue.
  • Achieved Top Performer for closing the highest number of mortgage loans in Chicago within the first 18 months of employment.

Summaries

  • Achieved President's Club for top performance among colleagues.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Bilingual Loan Specialist with 8 years of experience processing loan applications and negotiating payments.
  • Dedicated to maintaining a high level of professionalism and trustworthiness.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved consistent 65% growth in loan volume.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Loan Consultant is a multi-talented Loan Consultant who is consistently rewarded for planning and operational improvements.
  • Achieved credit score improvements in under 18 months.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.

Accomplishments

  • Documented and resolved category which led to method.
  • Provided customized loan solutions to retain 24% of existing clients during an economic downturn.
  • Achieved 79% increase in closed loans by developing a tailored customer outreach strategy.
  • Mitigated loan risk through comprehensive client financial analysis, reducing high-risk loans by 30% across a $3 portfolio.
  • Spearheaded an initiative which decreased loan approval turnaround time by 61% through digitizing key processes.
  • Assisted 8 small business owners in securing financing through SBA loans, fueling $16 in local economic growth.
  • Reduced turnaround time for final loan approval by 19% by streamlining the document submission process.
  • Implemented a customer-first loan support system, resulting in a 47% satisfaction rating over two years.
  • Secured Six Sigma to enhance expertise in state and federal lending regulations, ensuring 33% compliance.
  • Negotiated and closed 20% of loans ahead of deadlines, maintaining exceptional client satisfaction scores.

Affiliations

  • National Association of Real Estate Brokers (NAREB)
  • American Land Title Association (ALTA)
  • Society of Women Engineers
  • Young Mortgage Professionals Network
  • National Association of Hispanic Real Estate Professionals (NAHREP)
  • Loan Origination and Underwriting Working Group - Summit Group
  • Rotary International
  • Junior Mortgage Bankers Program - Northwind
  • Financial Literacy Programs for Homebuyers - program
  • Association of Information Technology Professionals

Certifications

  • First Aid/CPR Certified
  • CompTIA Network+
  • Certified Residential Mortgage Specialist (CRMS) - Ironclad Systems
  • Credit Risk Certification (CRC) - Meridian
  • Certified Fraud Examiner (CFE) - 2015 by Cedar Works
  • Data Analytics for Loan Portfolio Management - SAP
  • Certified Public Accountant
  • Certified Business Analysis Professional (CBAP)
  • Real Estate Settlement Procedures Act (RESPA) Training - 2017
  • Cisco Certified Network Associate (CCNA)

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