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Skills

  • Customer service
  • Change Management
  • Team building
  • Risk assessment and mitigation
  • Cloud platforms (e.g., AWS, Azure, Microsoft Excel)
  • Incident Response Management
  • Configuration management (e.g., Puppet, Chef, Microsoft Excel)
  • Budgeting
  • Communications
  • Resource allocation

Work Experiences

  • Devised and implemented effective strategies to improve restaurant performance, streamline food preparation processes, and boost efficiency in a variety of areas.
  • Cut server setup time by 15%.
  • Collaborated with third-party vendors.
  • Conducted root cause analysis on server outages.
  • Completed audits within the required timeframe.
  • Closed 57% of vulnerabilities.
  • Created automated server health check systems.
  • Implemented a method program and effectively managed employee errors, resulting in a 9% reduction in overall waste.
  • Oversaw a team of skilled kitchen workers who prepared and served meals.
  • Collaborated with cross-functional teams.

Summaries

  • Maintains a clean and sanitary environment throughout the facility while managing inventory and preventing waste.
  • Expert at cutting costs while improving overall customer satisfaction and closely monitoring employees to ensure best-in-class service.
  • Bolstered team productivity.
  • With Workday training, I am knowledgeable about system management.
  • Committed to improving customer experiences while lowering costs overall.
  • Recognized on a regular basis for outstanding performance and contributions to the Food and Beverage industry's success.
  • Achieved certifications for the team within 2017.
  • Accomplished Server Team Lead with 4 years of experience, specializing in server administration, cloud infrastructure, and process automation that has improved system efficiency by 70%%.
  • Achieved operational cost savings of $5 annually.
  • Automated recurrent tasks.

Accomplishments

  • Implemented resource allocation strategies to balance workloads across 17 servers, leading to a 48% improvement in server performance.
  • Designed and deployed a load balancing configuration that decreased application latency by 13ms, improving end-user experience by 62%.
  • Documented and resolved method which led to procedure.
  • Identified and rectified server vulnerabilities during regular audits, preventing potential data breaches and improving overall system security.
  • Managed a workload of 12 servers, adhering to strict SLAs with 48% on-time resolution of technical issues.
  • Introduced cloud-based solutions that supported scalable server management, leading to a 22% increase in operational efficiency.
  • Coordinated with third-party vendors for procurement and deployment of server hardware, cutting procurement time by 18%.
  • Introduced streamlined server patch management processes, cutting update time from 11 hours to 4 hours per server.
  • Enhanced server monitoring processes, reducing incident response times by 79% and improving overall service delivery.
  • Coordinated cross-departmental efforts during system outages, ensuring successful restoration of services within 4 hours.

Affiliations

  • Microsoft Certified Professionals Community
  • National Association of Social Workers
  • Cloud Native Computing Foundation (CNCF)
  • American Marketing Association
  • Lions Club
  • Global Information Assurance Certification (GIAC) Alumni
  • Data Center Alliance
  • Server Hardware Technology User Group
  • National Institute of Standards and Technology (NIST) External Collaboration Group
  • Society of Information Management (SIM)

Certifications

  • First Aid/CPR Certified
  • Certified Public Accountant (CPA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Cloud Security Professional (CCSP)
  • Certified Professional Cloud Architect (Google Cloud)
  • Certified Business Analysis Professional (CBAP)
  • Citrix Certified Professional - Virtualization (CCP-V)
  • Certified Data Center Management Professional (CDCMP)
  • Project Management Professional (PMP)
  • VMware Certified Professional - Data Center Virtualization (VCP-DCV)

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