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Skills

  • Organization
  • Patient scheduling
  • Ensuring timely patient discharge procedures
  • Audit preparation and document review
  • Budgets
  • Effective problem-solving during patient interactions
  • Insurance claims
  • Relationship development
  • Accurate recording and handling of test results
  • Simple dressings

Work Experiences

  • Achieved results over two years.
  • Gathered information about the client's medical history, including medications, symptoms, and allergies.
  • Helped patients prepare for X-rays, EKGs, suture removal, and dressing changes.
  • Collected patient information for billing and insurance filing by gathering forms, copying insurance cards, and implemented.
  • Gathered all relevant information and calculations to assist the physician in interpreting the results.
  • Updated the inventory, expiration, and vaccine logs in order to keep the tracking documentation up to date.
  • Completed state and federal regulatory paperwork.
  • Addressed discrepancies through record audits.
  • Based on post-care audit results.
  • Collaborated with multi-disciplinary healthcare teams.

Summaries

  • Detail-oriented and knowledgeable Medical Support Specialist with strong multitasking and organizational skills who can complete patient-facing and office-based tasks.
  • Assisted in the triage process.
  • Communicated care instructions accurately and clearly.
  • Competent in chart organization, patient room preparation, and laboratory testing and medication administration to support diagnostic processes.
  • Collaborative Medical Support Specialist with a focus on outpatient procedure coordination and routine testing. Led process improvements that increased throughput by 55%, ensuring patients receive timely care.
  • Achieved a 41% increase in workplace efficiency.
  • Boosted accuracy and improved efficiency.
  • Accomplished Medical Support Specialist experienced in preparing detailed records for 10 patients weekly, ensuring HIPAA compliance and maintaining the highest standards of confidentiality and accuracy.
  • Assisted in diagnostic procedures.
  • Medical Support Specialist with extensive knowledge of medical policies and regulations.

Accomplishments

  • Utilized EHR systems to reduce data entry times by 41% and improve overall staff productivity and workflow.
  • Fostered positive relationships with patients and their families, contributing to a 31% improvement in patient satisfaction scores.
  • Conducted patient triage alongside physicians, improving response times to urgent medical needs by 36%.
  • Assisted in the implementation of patient mobility initiatives, which improved recovery times by 70% for post-operative patients.
  • Documented and resolved process which led to category.
  • Oversaw the verification of insurance records, reducing the frequency of denied claims by 77% and streamlining the billing process for patients.
  • Implemented electronic charting process improvements, resulting in a 78% reduction in documentation errors across 6 clinics.
  • Implemented new patient follow-up system that reduced missed appointments by 67% and improved patient retention rates by 7%.
  • Led team initiatives designed to address and reduce patient no-show rates, increasing clinic appointment attendance by 46%.
  • Trained and mentored new staff members on internal healthcare systems, improving onboarding efficiency by 34% over the course of the past year.

Affiliations

  • American Patient Access Management Association (APAMA)
  • Medical-Surgical Nursing Certification Board (MSNCB)
  • American Society of Phlebotomy Technicians (ASPT)
  • National Board for Certification of Hospice and Palliative Nurses (NBCHPN)
  • Society of Human Resource Management
  • American Medical Informatics Association
  • National Association of Social Workers
  • Healthcare Information and Management Systems Society (HIMSS)
  • Association of Information Technology Professionals
  • American Society of Radiologic Technologists (ASRT)

Certifications

  • Certified Professional in Electronic Health Records (CPEHR) – Cedar Works
  • Advanced Cardiovascular Life Support (ACLS) - American Heart Association
  • Certified Medical Scribe Specialist (CMSS) – AHDPG
  • Project Management Professional (PMP)
  • Certified Medical Assistant (CMA) – Meridian
  • Healthcare Compliance Certification (CHC), Health Care Compliance Association
  • Certified Professional Coder (CPC) - AAPC
  • Patient Care Coordinator Certification (PCCC) - method
  • Certified in Medical Device Reprocessing (CMDR) - Ironclad Systems
  • CompTIA Network+

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