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Skills

  • Relationship development
  • Patient Assessments
  • Coordinating multi-disciplinary healthcare teams
  • Chronic disease management
  • Medical transcription
  • Patient education and advocacy
  • Accurate recording and handling of test results
  • Project organization
  • Problem resolution
  • Category equipment

Work Experiences

  • Prepared lab specimens of blood, urine, stool, and sputum for diagnostic evaluation.
  • Educated patients on medications, procedures, and treatment plans.
  • Based on post-care audit results.
  • Achieved a 73% increase in process throughput.
  • Collected and prepared vital signs.
  • Achieved 100% success rate during OSHA audits.
  • Administered routine blood draws, EKGs, and other diagnostic tests, maintaining a 22% accuracy rate in sample handling and labeling.
  • Achieved a 77% reduction in missed appointments.
  • Was in charge of orienting and training new employees on proper procedures and policies.
  • Worked with medical and administrative staff to keep the environment patient-centered, engaging, and compassionate.

Summaries

  • Medical Support Specialist with 7 years of successful performance reporting and team leadership experience.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Collaborative Medical Support Specialist.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Assisted in developing care plans for high-risk patients.
  • Achieved a 70% increase in treatment adherence for chronic care patients.
  • Detail-oriented and knowledgeable Medical Support Specialist with strong multitasking and organizational skills who can complete patient-facing and office-based tasks.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Gather patient information and assist with office operations and physician support, process improvement and team leadership.
  • Boosted accuracy and improved efficiency.

Accomplishments

  • Collaborated with team of 4 in the development of program.
  • Led team initiatives designed to address and reduce patient no-show rates, increasing clinic appointment attendance by 46%.
  • Managed cross-functional communication efforts on coordinating patient care, reducing miscommunication-related errors by 27%.
  • Oversaw the verification of insurance records, reducing the frequency of denied claims by 77% and streamlining the billing process for patients.
  • Utilized conflict resolution skills to de-escalate situations and manage patient expectations, leading to 33% increase in positive feedback.
  • Leveraged lab tracking software to analyze test results, reducing patient wait time by 10 minutes per visit and improving overall patient satisfaction.
  • Utilized EHR systems to reduce data entry times by 41% and improve overall staff productivity and workflow.
  • Helped maintain HIPAA compliance through regular data privacy reviews, reducing compliance incidents by 85%.
  • Created detailed training programs for onboarding of new hires, resulting in 33% faster adaptation to clinic protocols and procedures.
  • Conducted patient triage alongside physicians, improving response times to urgent medical needs by 36%.

Affiliations

  • Association for Professionals in Infection Control and Epidemiology (APIC)
  • Society for Immunotherapy of Cancer (SITC)
  • Medical Group Management Association (MGMA)
  • International Association of Healthcare Central Service Materiel Management (IAHCSMM)
  • American Society of Safety Professionals
  • International Association of Administrative Professionals
  • Clinical & Laboratory Standards Institute (CLSI)
  • National Association for Healthcare Quality (NAHQ)
  • Association for Computing Machinery
  • Association of Information Technology Professionals

Certifications

  • Registered Medical Assistant (RMA) - American Medical Technologists
  • Certified Medical Scribe Specialist (CMSS) – AHDPG
  • Certified Public Accountant (CPA)
  • Certified Clinical Medical Assistant (CCMA) - National HealthCareer Association
  • Certified Medical Administrative Assistant (CMAA) - system
  • Certified Dialysis Technician (CDT) - Summit Group
  • Certified Outpatient Coder (COC) procedure
  • SHRM Certified Professional (SHRM-CP)
  • Cisco Certified Network Associate (CCNA)
  • Advanced Cardiovascular Life Support (ACLS) - American Heart Association

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