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Skills

  • Time management and prioritization
  • Custom dashboard development
  • Technical issues analysis
  • Staff education and training
  • Budgets
  • Process improvement
  • Regulatory compliance
  • First Aid/CPR
  • Change Management
  • Project organization

Work Experiences

  • Audited patient scheduling workflows.
  • Aimed at achieving procedure.
  • Used risk assessment and performance reporting to maintain servers and systems, ensuring that networks remained fully operational during peak periods.
  • Audited end-to-end patient scheduling workflows and provided recommendations that resulted in a 85% operational cost reduction across the enterprise.
  • Analyzed scheduling data.
  • Increased company revenue by 5% beyond two years targets by upselling products and services.
  • Achieved President's Club recognition.
  • Explained technical information to non-technical people in plain English to help them understand it better.
  • Achieved a 42% improvement in scheduling accuracy.
  • Achieved reduction over a several months.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Aligned Cadence scheduling with revenue capture.
  • Collaborated with cross-disciplinary teams to develop and configure customized workflows for specialty care providers, improving physician satisfaction and patient care standards.
  • Achieved employee competency.
  • Excellent quality assurance and data analysis knowledge.
  • Supporting hardware and software issues for program computer systems is a skillful Epic Cadence Consultant.
  • Costs were consistently reduced while profits were increased.
  • Clear understanding of risk assessment and stakeholder engagement as well as team leadership training.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Business-savvy Epic Cadence Consultant.

Accomplishments

  • Led system configuration for Cadence templates, aligning appointment types with best practices and increasing provider schedule utilization by 34%.
  • Collaborated with team of 10 in the development of category.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Monitored, evaluated, and revamped Cadence scheduling dashboards, improving data accuracy for sales.
  • Managed the Epic upgrade process for Cadence, successfully implementing new features on schedule and minimizing disruptions to clinic operations.
  • Worked closely with stakeholders to finalize appointment scheduling protocols, which resulted in improving patient satisfaction scores by 29%.
  • Established efficient workflows and training materials for staff, boosting Epic Cadence user proficiency by 35% within 6 months.
  • Implemented mobile scheduling solutions, increasing patient self-service bookings by 77% and reducing call center workload by one year.
  • Initiated real-time monitoring of scheduling queues through customized Cadence dashboards, allowing for on-the-fly adjustments and enhancing patient flow by 29%.
  • Created custom Cadence reporting tools, enabling clinic managers to track utilization metrics and increase provider appointment coverage by 71%.

Affiliations

  • Society for Healthcare Strategy and Market Development (SHSMD)
  • Association of Information Technology Professionals
  • Epic Certified Trainers Association
  • Lions Club
  • Epic Cadence Workflow Optimization Forum
  • American Association of Healthcare Administrative Management (AAHAM)
  • American Health Information Management Association (AHIMA)
  • Systems Applications and Products in Data Processing Healthcare Group
  • Change Leadership in Healthcare (CLH) Association
  • Epic Systems Super User Group

Certifications

  • Apple Certified Associate (ACA)
  • Epic Certification in Revenue Cycle Management
  • SHRM Senior Certified Professional (SHRM-SCP)
  • EPIC Scheduling Certification
  • SHRM Certified Professional (SHRM-CP)
  • EpicCare Ambulatory Certification
  • Clinical Informatics Specialist Certification
  • Lean Six Sigma Green Belt
  • Certified Professional in Healthcare Quality (CPHQ)
  • Cisco Certified Internetwork Expert (CCIE)

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