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Skills

  • Visiting patient homes
  • Business operations
  • Networking with staff
  • Optimizing case loads for maximum efficiency
  • Electronic Health Record (EHR) management
  • Cultural Competency in Diverse Patient Care
  • Assessing needs
  • Developing individualized care plans
  • Social history intake procedures
  • MS Office

Work Experiences

  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved a 43% improvement in follow-up appointment attendance.
  • Advocated for patient needs in category settings, resulting in the approval of 5 critical care requests within 18 months.
  • Contributed to a 69% increase in patient engagement.
  • Advocated for improved patient access to medications.
  • Oversaw the delivery of method project by system team, which resulted in process.
  • Collaborated with initiative customers to determine their needs and deliver standard service.
  • Achieved Top Performer for excellence in case management by streamlining communication protocols across healthcare providers and patients.
  • Achieved this within their first one year.
  • Conducted performance reviews for case management staff, providing clear feedback that led to a 45% improvement in overall team productivity.

Summaries

  • Achieved a 72% improvement in health outcomes.
  • Committed to patient-centered care.
  • Consistently hit care management benchmarks.
  • An experienced social worker who can coordinate services, collaborate with families, and provide ongoing counseling and support.
  • Achieved this within their first 6 months on the job.
  • Achieved a 25% reduction in emergency room visits.
  • Balances high caseloads.
  • Collaborated with frontline healthcare staff.
  • Patient education, treatment coordination, and program referrals are all skills that a capable Medical Social Worker possesses.
  • Achieved a 40% improvement in recovery rates.

Accomplishments

  • Instituted proactive crisis intervention protocols, reducing emergency interventions by 71% over a 18 months period.
  • Advocated for patient needs during interdisciplinary team meetings, leading to the approval of 10 additional resources for vulnerable populations.
  • Conducted detailed needs assessments for 18 clients, resulting in improved personalized care plans and a 26% increase in successful outcomes.
  • Instituted a client feedback survey system that led to the identification and correction of service bottlenecks, increasing overall client satisfaction by 56%.
  • Created performance dashboards for the case management team to track key metrics, which enhanced transparency and improved individual performance by 20%.
  • Revised internal case management procedures to enhance documentation accuracy, improving audit readiness and passing program reviews with 81% compliance.
  • Decreased patient hospital readmission rates by 25% through effective discharge planning and follow-up across Columbus.
  • Assessed social determinants of health for 3 clients, improving referral processes and expanding community resources by 55%.
  • Developed and implemented a pilot program addressing homelessness and healthcare disparities, demonstrating a 75% improvement in care accessibility in the first 18 months.
  • Integrated social service referrals into the care coordination process, improving overall case closure rates by 36% over several months.

Affiliations

  • American Case Management Association (ACMA)
  • National Board for Case Management (NBCM)
  • Association of Information Technology Professionals
  • Society for Social Work Leadership in Health Care
  • National Association of Social Workers
  • Freemason
  • American Public Health Association (APHA)
  • Association of Clinical Research Professionals (ACRP)
  • Collaborative Healthcare Strategies Forum
  • Families USA Health Action Networking Groups

Certifications

  • Certified Pediatric Case Manager (CPCM) - process
  • Salesforce
  • Certified Rehabilitation Counselor (CRC) - Commission on Rehabilitation Counselor Certification (CRCC)
  • Certified Utilization Management (CUM) - procedure
  • Fundamentals of Patient Care Coordination Certificate - Summit Group
  • Cisco Certified Network Associate (CCNA)
  • Project Management Professional (PMP)
  • Certified Palliative and Hospice Social Worker (APHSW) - Advanced Palliative & Hospice Social Worker Certification
  • CompTIA Security+
  • Certified Advanced Social Work Case Manager (C-ASWCM) - National Association of Social Workers (NASW)

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