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Skills

  • Improving patient satisfaction scores
  • Crisis intervention techniques
  • Improving patient follow-up adherence
  • Disease management standards
  • Adherence to auditing standards in case management
  • Optimizing case loads for maximum efficiency
  • Problem resolution
  • Multilingual communication with patients and families
  • Budgets
  • Early intervention strategies for high-risk patients

Work Experiences

  • Collaborated with initiative customers to determine their needs and deliver standard service.
  • Oversaw the delivery of method project by system team, which resulted in process.
  • Achieved a 71% improvement in health outcomes.
  • Aligned care goals with patient preferences in end-of-life planning, leading to improved family satisfaction as measured by post-care surveys.
  • Advocated for patient needs in method settings.
  • Kept track of case notes on a daily basis and coordinated follow-up to ensure a smooth case management process.
  • Conducted risk assessments for vulnerable populations, scaling interventions that resulted in a 73% improvement in health outcomes.
  • Collaborated with Harbor & Co..
  • Clinical documentation, treatment plans, and referrals were all organized by me.
  • Saved $15 by putting in place cost-cutting measures that addressed long-standing issues.

Summaries

  • Consistently identified key interventions.
  • Achieved a 25% reduction in emergency room visits.
  • Field-Based Case Manager is a multi-talented Field-Based Case Manager who is consistently rewarded for planning and operational improvements.
  • Adaptable and compassionate case manager who excels in crisis intervention, leading to a 78% reduction in emergency detentions across 2 facilities.
  • Consistently hit care management benchmarks.
  • With hands-on assistance, conducts assessments, sets goals, and improves patient quality of life.
  • Achieved a 40% improvement in recovery rates.
  • Advocated for critical patient care needs.
  • Field-Based Case Manager with 11 years of successful performance reporting and project management experience.
  • Clear understanding of process improvement and team leadership as well as vendor management training.

Accomplishments

  • Worked closely with behavioral health professionals to integrate mental health services into case management, improving client outcomes by 42% in 2016.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Decreased patient hospital readmission rates by 25% through effective discharge planning and follow-up across Columbus.
  • Managed an active caseload of 16 clients, ensuring all documentation was in compliance with initiative, maintaining a 31% approval rate during one year audits.
  • Revised internal case management procedures to enhance documentation accuracy, improving audit readiness and passing program reviews with 81% compliance.
  • Organized outreach events with 9 local organizations to raise awareness on community services, resulting in 30% more referrals.
  • Integrated social service referrals into the care coordination process, improving overall case closure rates by 36% over several months.
  • Developed tailored case management strategies that improved patient satisfaction scores by 45% within 6 months.
  • Instituted proactive crisis intervention protocols, reducing emergency interventions by 71% over a 18 months period.
  • Improved care coordination by developing electronic health record (EHR) templates that reduced redundant data entry tasks by 34%.

Affiliations

  • American Marketing Association
  • Society of Human Resource Management
  • National Health Care for the Homeless Council
  • Rotary International
  • American Association of Nurse Assessment Coordination (AANAC)
  • Toastmasters
  • Association for Community Health Improvement (ACHI)
  • American College of Healthcare Executives (ACHE)
  • Association for Computing Machinery
  • American Case Management Association (ACMA)

Certifications

  • Critical Care Registered Nurse (CCRN) – American Association of Critical-Care Nurses (AACN)
  • Health Home Care Manager Certification - process
  • First Aid/CPR Certified
  • Certified Business Analysis Professional (CBAP)
  • Certificate in Population Health Management - program
  • ServSafe
  • Project Management Professional (PMP)
  • Registered Nurse (RN) - method
  • Certified Nurse Case Manager (CNCM) - program
  • CompTIA Network+

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