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Skills

  • Human resource laws
  • Records management
  • Writing reports
  • Client relationship management
  • Report analysis
  • Bookkeeping
  • Report development
  • Sage 50 US
  • Paperwork drafting
  • Accounting familiarity

Work Experiences

  • Kept the reception area clean to foster a positive, professional atmosphere for all stakeholders, including Audit Administrative Assistants and clients.
  • Wrote internal memos and external correspondence for senior management and double-checked all paperwork for errors.
  • Discovered new sources for office supplies and kept a close eye on inventory usage to save $12.
  • Created a new data management system that reduced data retrieval time by 16%.
  • Opened and properly distributed incoming mail in order to respond to client inquiries more quickly.
  • Was in charge of daily reports and provided advice to executive leaders during decision-making.
  • Was always looking for ways to make daily operations, client communications, recordkeeping, and data entry more efficient.
  • Took and managed incoming and outgoing calls, as well as recording and distributing accurate messages to the office staff.
  • Worked with vendors to order and maintain office supplies inventory, as well as to obtain the most cost-effective pricing.
  • Aided in the planning of the event, including travel and logistical arrangements.

Summaries

  • Customer service and conflict resolution skills are excellent.
  • Document management, process improvement, and regulatory compliance are all areas where I've had a lot of experience.
  • Dedicated to keeping track of program data, creating initiative reports, and quality assurance.
  • Offering 11 years of experience in customer relations management.
  • Team player who is knowledgeable in quality assurance and client relations.
  • Outgoing and well-organized, with exceptional coordination and interpersonal skills.
  • Exceptional at adhering to strict financial controls and deadlines.
  • Bringing 16 years of outstanding performance in related roles to the table.
  • Solid external and internal communication skills, as well as a thorough understanding of office automation procedures.
  • Administrative Assistant who is well-organized and dedicated and has a track record of providing excellent customer service in fast-paced environments.

Accomplishments

  • Worked with audit management teams to update templates and ensure they met program requirements for 2018.
  • Created detailed visual reports summarizing audit outcomes and budget utilizations, helping management meet process targets.
  • Successfully reconciled audit expense reports, ensuring timely payments and reducing processing time by 13 days.
  • Implemented best practices in document confidentiality, ensuring sensitive audit materials were handled according to standard.
  • Documented and resolved initiative which led to metric.
  • Developed a detailed audit tracker in Salesforce that improved audit task follow-through by 24%.
  • Ensured timely audit report distribution to stakeholders, reducing follow-ups needed by 8%.
  • Integrated automated reminders for audit milestones, improving on-time audit completion by 23%.
  • Generated regular audit progress reports for senior management, leading to faster decision-making and course corrections.
  • Trained administrative staff on new audit processes and procedures, leading to a 21% improvement in audit compliance.

Affiliations

  • Society for Human Resource Management (SHRM)
  • Institution of Fiscal Auditors (IFA)
  • American Society for Public Administration (ASPA)
  • Women in Audit Leadership (WAL)
  • Freemason
  • Financial Executives International (FEI)
  • National Association of Social Workers
  • Project Management Institute
  • Association of Administrative Professionals (AAP)
  • Rotary International

Certifications

  • Google Certified Professional Cloud Architect
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Internal Auditor (CIA)
  • QuickBooks Certification - category
  • Certificate in Records Management for Auditors - Columbus
  • Data Analysis Foundations Certification - Vantage
  • Certified Public Accountant
  • Certified Office Manager (COM)
  • Certified International Auditor (CIA) – 2021
  • Microsoft Certified Systems Engineer (MCSE)

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