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Skills

  • First Aid/CPR
  • Project organization
  • Psychological Testing
  • Customer service
  • Collaboration with school administrators
  • Cross-cultural communication
  • Educational interpreting for parent-teacher conferences
  • MS Office
  • Knowledge of school district policies and procedures
  • Solution-focused techniques

Work Experiences

  • Provided individual and group psychotherapy, as well as teletherapy sessions, to assist clients in identifying the emotions at the root of personal and interpersonal conflicts.
  • Answered 15 calls per one year to help customers with their questions and concerns.
  • Conducted school tours in Mandarin for non-native speakers, increasing understanding of local academic offerings and increasing school choice registrations by 77%.
  • Acted as the point of contact for 12 schools.
  • Oversaw the delivery of system project by metric team, which resulted in initiative.
  • Based on 11 responses.
  • Advocated for culturally sensitive curricula in district-wide meetings, aiding in the creation of support groups for minority families in Boston.
  • Built partnerships with Phoenix community organizations to increase family access to educational resources, increasing participation by 60%.
  • Had an excellent attendance record and was always on time for work.
  • Achieved a 72% reduction in absenteeism.

Summaries

  • Bilingual professional specializing in conflict resolution and mediation, successfully resolving 59% of reported issues between school staff and families in a culturally sensitive manner.
  • Conducted events in 18 months.
  • Accomplished Bilingual Family Liaison.
  • Boosted family engagement with schools in framework.
  • Collaborated with community support organizations.
  • Adept bilingual communicator.
  • Adept bilingual communicator with expertise in conducting bilingual family focus groups to uncover and address cultural barriers, resulting in 11 actionable solutions for schools.
  • Analyzes and reviews psychological diagnostic tests in a timely manner to identify and assess clinical problems and health-care needs in order to achieve desired results.
  • Strengths in data analysis and project management backed up by Miscellaneous training.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Guided parents through the process of school admissions, ensuring a 37% success rate in placements for ESL students.
  • Assessed family needs and collaborated with social work teams to connect 11 families with external resources, improving educational outcomes for 38% of students.
  • Resolved product issue through consumer testing.
  • Collaborated with teachers and administrators to reduce absenteeism by 29% through culturally responsive engagement initiatives.
  • Documented and resolved system which led to metric.
  • Collaborated with team of 4 in the development of procedure.
  • Facilitated school-parent meetings in Portuguese, helping 3 families understand educational policies, thereby reducing inquiries by 45%.
  • Assisted 15 families with school registration, increasing successful enrollments in specialized programs by 44%.
  • Reduced barriers for immigrant families by providing timely and accurate translation for legal documentation, increasing timely form submission rates by 16%.
  • Ensured compliance with federal and state educational guidelines for ESL students, resulting in a 46% improvement in program compliance audits.

Affiliations

  • Association of Latino Administrators and Superintendents (ALAS)
  • National Education Association (NEA)
  • Public Relations Society of America (PRSA)
  • American Translators Association (ATA)
  • Association of Information Technology Professionals
  • National Association for Family, School, and Community Engagement (NAFSCE)
  • Lions Club
  • National Coalition for Parent Involvement in Education (NCPIE)
  • Rotary International
  • Family and Community Engagement Network (FCEN)

Certifications

  • Project Management Professional (PMP)
  • Certified Educational Resource Developer 2015
  • CompTIA A+ Technician
  • Parent Involvement and Engagement Specialist (PIES) Certification Harbor & Co.
  • Family Engagement Professional Certification (FEP) Vantage
  • Salesforce
  • First Aid/CPR Certified
  • Certified Intercultural Mediator Austin
  • Apple Certified Associate (ACA)
  • Certified Community Collaboration Professional (CCCP) Portland

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