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Skills

  • Team management
  • Operational improvement
  • Infrastructure development
  • Relationship development
  • MS Office
  • Penetration testing
  • Project organization
  • Inventory management
  • Problem resolution
  • Communications

Work Experiences

  • Achieved no reported downtime.
  • Achieved 39% reduction in average technical issue resolution time.
  • Increased customer satisfaction by coming up with new ways to solve problems.
  • Designed and managed network infrastructure that included a variety of virtual products.
  • Jira was delivered to customer locations by me.
  • Coordinated and enhanced existing databases as well as created new databases as part of the initiative initiative.
  • Collaborated with departmental heads.
  • Achieved a 34% improvement in department productivity.
  • Used Salesforce to compile data gathered from various sources.
  • Automated scheduled backups for 10 key databases.

Summaries

  • Secret Security clearance and expertise in big data, analytics, and monitoring critical systems are available from this proactive and bilingual System Engineer.
  • Assistant Systems Manager is a hardworking and dependable Assistant Systems Manager who excels at performance reporting and workflow optimization.
  • Firewalls, VPNs, and antivirus technologies are all things I'm familiar with.
  • Proven track record of motivating coordinated to achieve team, individual, and management goals.
  • Results-oriented Miscellaneous professional with quality assurance, process improvement, and workflow optimization strengths.
  • Achieved a 60% increase in departmental performance.
  • Achieved $8 in vendor savings on software licenses.
  • Achieved annual savings of $6.
  • Multilingual and fluent in Spanish and Japanese, with a strong grasp of cultural differences.
  • Looking forward to taking on a new challenge with a successful team.

Accomplishments

  • Configured Linux/Unix servers to meet compliance requirements, resulting in a 31% reduction in audit findings.
  • Supervised the roll-out of security patches, resulting in a 33% decrease in system vulnerabilities across Columbus, enhancing the organization’s security posture.
  • Managed seamless software updates for initiative systems with a 32% success rate, minimizing any operational interruptions across 13 users.
  • Conducted risk assessments and implemented mitigation strategies that reduced potential downtime and outages by 73%.
  • Standardized the use of Workday across departments, resulting in a 66% improvement in inter-team collaboration and a reduction in project turnaround times.
  • Deployed endpoint security strategies that reduced cybersecurity incidents by 33% over a 14-month period, significantly reducing data breach risks.
  • Automated routine system administration tasks using initiative, which resulted in a 22% increase in staff productivity and operational efficiency.
  • Actively led cross-department projects related to enterprise software upgrades, minimizing disruptions to core operations and maintaining a 80% success rate in deployments.
  • Developed and implemented disaster recovery plans that ensured 7% continuity of critical business services, reducing downtime recovery by 14 hours.
  • Trained a cross-functional IT team on Power BI, enabling a 72% reduction in escalated tickets over a 7-month period.

Affiliations

  • IT Infrastructure Project Manager Certification through Summit Group
  • Certified in ITIL v4 Foundations from category
  • Board Member, Cybersecurity and Data Protection Council in the Midwest
  • Member, International Association of IT Asset Managers (IAITAM)
  • Member, Information Systems Audit and Control Association (ISACA) since 2018
  • Recipient, Excellence in Systems Administration Award by Beacon Labs
  • Member, National Technical Honor Society for consistent high performance in IT systems management
  • Affiliate, Cloud Infrastructure Professionals Association since 2020
  • Alumnus, IT Systems Management Certification Program of method
  • Attendee, Annual Cybersecurity Summit hosted by Northwind

Certifications

  • Apple Certified Associate (ACA)
  • Certified Information Technology Infrastructure Library (ITIL) Practitioner
  • Microsoft Certified: Azure Solutions Architect Expert
  • CompTIA Network+ Certification
  • Google Professional Collaboration Engineer Certification
  • Certified Business Analysis Professional (CBAP)
  • Microsoft Certified: Azure Administrator Associate
  • Cisco Certified Internetwork Expert (CCIE)
  • Microsoft Office Specialist (MOS)
  • Certified Ethical Hacker (CEH)

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