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Skills

  • Business operations
  • Supervision
  • Performance analytics
  • Influencing decision-makers
  • Initiative equipment
  • Relationship development
  • Problem solving and conflict resolution
  • B2B and B2C solar sales expertise
  • Project organization
  • Customer acquisition cost reduction

Work Experiences

  • Achieved top sales numbers.
  • Analyzed energy usage patterns.
  • Spent 16 days a year in the field, going door-to-door to meet potential customers.
  • Articulated the environmental benefits of solar energy.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved sales growth through strategic lead nurturing.
  • Assembled customized energy savings reports for clients using advanced tools, helping prospective customers visualize potential savings of up to $13 annually.
  • Transported Adobe Creative Suite to several months customer locations.
  • Achieved customer satisfaction rates of 81% by consistently addressing consumer concerns and providing custom solar solutions.
  • Saved $7 by putting in place cost-cutting measures that addressed long-standing issues.

Summaries

  • Achieved long-term revenue growth.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Assessed more than 2 properties.
  • Achieved 48% above sales targets.
  • Achieved successful project outcomes.
  • Closed large-scale contracts.
  • Skilled at selling ServiceNow to individuals and businesses.
  • Aligned solutions with financial goals.
  • Committed to educating homeowners and commercial clients.
  • Achieved a 61% customer conversion rate.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Implemented personalized customer follow-up strategies that led to a 44% increase in after-sales satisfaction and referrals.
  • Increased customer retention rates by providing post-sale support alongside best-in-class solar maintenance packages.
  • Exceeded monthly sales goals by an average of 56% through refined strategies in lead prioritization and consultative sales approaches.
  • Overhauled the customer referral program, generating 84% more inbound leads within 18 months.
  • Achieved over 74% customer satisfaction by offering tailored solar power solutions and addressing client-specific pain points.
  • Built lasting relationships with clients, which led to an increase in repeat business by 28% and referrals by 54%.
  • Developed targeted marketing materials that contributed to a 72% increase in potential client engagement.
  • Collaborated with installation engineers to identify and address challenges that improved project timelines by 75%.
  • Developed a comprehensive sales toolkit that was used company-wide and improved close rates by 21%.

Affiliations

  • Society of Women Engineers
  • Association for Computing Machinery
  • Affiliate Member of the National Energy Management Institute
  • Solar Power International Attendee, 2017
  • American Medical Informatics Association
  • National Association of Social Workers
  • Lions Club
  • Certified Energy Manager (CEM) - Lean
  • Society of Human Resource Management
  • Presentation at the Global Solar Energy Summit 2015

Certifications

  • NABCEP PV Associate Certification
  • Salesforce CRM for Solar Sales Training Completion 2024
  • SHRM Certified Professional (SHRM-CP)
  • Green Building Certification for Solar Installations program
  • CompTIA A+ Technician
  • Electrical Contractors Renewable Energy Systems Certification Portland
  • Cisco Certified Internetwork Expert (CCIE)
  • Salesforce
  • PV System Inspector Certification 2015
  • Certified Solar Roofing Professional (CSRP) Brightline

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