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Skills

  • First Aid/CPR
  • Community outreach strategies
  • Budgets
  • MS SharePoint
  • Attention to detail
  • Event planning and execution
  • Conflict resolution
  • Statement development
  • Public relations
  • Collaborative problem-solving

Work Experiences

  • Conducted research.
  • Addressed Boston-specific issues.
  • Was in charge of Constituency Assistant's calendar, rearranging meetings as needed to prioritize method appointments.
  • Collaborated with local non-profits and community groups to facilitate standard programs supporting at-risk populations.
  • Coordinated with departmental teams.
  • Assisted up to 15 constituents with their questions and concerns when requested information was not immediately available.
  • Contributed to stronger partnerships.
  • Used QuickBooks to track, manage, and file correspondence and other electronic and hard copy records.
  • Achieved a 18% improvement in case resolution efficiency.
  • Collaborated with economic development teams to address Raleigh-specific issues, helping create 7 new job opportunities.

Summaries

  • Achieved 34% process efficiency.
  • Aligned policies with community needs.
  • Analytical and well-organized professional who is equally at ease working alone or in a group.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Constituency Assistant who is enthusiastic, has a positive attitude, and has 5 years of experience working in initiative environments.
  • Achieved success in 2023.
  • Accomplished in streamlining case management processes, cutting response times and enhancing service delivery to constituents.
  • Collaborated with nonprofits to support community programs.
  • Assisted with planning and execution of 18 townhall meetings.
  • Aligned with legislative schedules.

Accomplishments

  • Collaborated with team of 18 in the development of category.
  • Collaborated with local organizations to secure sponsorships worth $7, ensuring the viability of community programs without exceeding the allocated budget.
  • Initiated a triage system for case management that prioritized urgent issues, cutting down response time by 36%.
  • Helped design and distribute constituent surveys, providing detailed reports that were instrumental in shaping future outreach initiatives.
  • Designed metrics for tracking the success of community initiatives, providing clear reports to team members on outcomes and areas for improvement.
  • Coordinated press releases and media toolkits for framework, resulting in a 75% increase in positive press coverage for the office.
  • Assisted with creating and implementing a crisis communication plan, improving response time to media queries and reducing gaps in public information.
  • Optimized financial reports using Asana, ensuring transparent budget updates for all community-related expenses.
  • Reduced expenses by 30% through mindful budgeting, expense tracking, and renegotiation of vendor contracts for local events.
  • Led public relations initiatives that increased media mentions and resulted in a 42% rise in community engagement over 2023 period.

Affiliations

  • Graduate, Government Relations Certificate Program by category
  • Participant, 2021 Parliamentary Procedure Workshop
  • National Association of Social Workers
  • Member, American Association of Political Consultants (AAPC)
  • Society of Women Engineers
  • Volunteer, metric Legal Aid Program tackling constituent cases
  • Active Member, Government Affairs and Policy Network
  • Affiliate, National Association of Paralegals
  • Association of Information Technology Professionals
  • Freemason

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Project Management Professional (PMP) - framework
  • Certificate in Constituency Relations Management, Vantage, 2015
  • ServSafe
  • Community Organizing and Social Justice Certificate, Lakeside Partners
  • CPD Certificate in Parliamentary Procedure, Summit Group
  • Certified Government Affairs Specialist, Northwind
  • ICPSR Summer Program in Quantitative Methods for Social Research, Brightline
  • Communication Strategy Certification, Northwind
  • Nonprofit Finance Certification, Brightline

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