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Skills

  • GoToMeeting
  • Stakeholder collaboration
  • Social media management
  • LexisNexis
  • Public speaking and presentations
  • Conflict resolution
  • Legislative Automative Workflow System (LAWS)
  • Scheduling and calendar management
  • Supervision
  • Community outreach strategies

Work Experiences

  • Kept track of reports and analyzed them to see where improvements could be made.
  • Used QuickBooks to track, manage, and file correspondence and other electronic and hard copy records.
  • Coordinated procedure response efforts.
  • Achieved cost-effective implementation of initiatives.
  • Assisted up to 15 constituents with their questions and concerns when requested information was not immediately available.
  • Assisted with policy research and briefing documents that contributed to the successful passage of system in 2017.
  • Achieved results in under framework.
  • Was in charge of Constituency Assistant's calendar, rearranging meetings as needed to prioritize method appointments.
  • Coordinated responses to media inquiries, preparing statements that effectively conveyed Constituency Assistant's stance on local and national matters.
  • Coordinated between governmental departments and constituents.

Summaries

  • Within Miscellaneous, senior Constituency Assistant and outstanding performer in workflow optimization and client relations.
  • Collaborated with nonprofits to support community programs.
  • Aligned communications with office and legislative goals.
  • Aligned with legislative schedules.
  • Achieved 34% process efficiency.
  • Professional Constituency Assistant with 8 years of experience serving as a liaison between the Constituency Assistant office and constituents of framework.
  • Achieved success in 2023.
  • Clear understanding of project management and client relations as well as strategic planning training.
  • Creative Operations Specialist with experience in implementing efficient operating rhythms and management systems.
  • Bolstered engagement for local priorities.

Accomplishments

  • Orchestrated monthly meetings with key community stakeholders, gathering feedback and reporting to leadership, leading to improved office policies.
  • Represented the office in Austin community forums, compiling insights into reports shared with Constituency Assistant, driving office policy adjustments.
  • Developed digital communication strategies, leading to a 59% increase in online engagement and awareness of office activities.
  • Improved office efficiency by introducing a task automation system using Adobe Creative Suite, reducing administrative processing time by 82%.
  • Resolved product issue through consumer testing.
  • Helped design and distribute constituent surveys, providing detailed reports that were instrumental in shaping future outreach initiatives.
  • Reduced expenses by 30% through mindful budgeting, expense tracking, and renegotiation of vendor contracts for local events.
  • Maintained accurate and up-to-date records of constituent communications, improving office response rates and reducing follow-up timeframes.
  • Collaborated with team of 18 in the development of category.
  • Led efforts to improve case management software adoption in the office, contributing to a 76% increase in staff's ability to track and resolve cases.

Affiliations

  • Advocates for Civic Engagement (ACE) chapter at program
  • Chairperson, Neighborhood Engagement Committee
  • National Association of Social Workers
  • Member, National Organization for Human Services (NOHS)
  • Member, National Community Reinvestment Coalition (NCRC)
  • Association of Information Technology Professionals
  • Member, Public Relations Society of America (PRSA), focusing on public advocacy
  • Advocacy Volunteer, Cedar Works, promoting voter education and rights
  • Attendee, 2018 National Conference on Public Policy and Constituency Engagement
  • Affiliate, International Association of Administrative Professionals (IAAP)

Certifications

  • ServSafe
  • CPD Certificate in Parliamentary Procedure, Summit Group
  • Fundamentals of Community Advocacy Certificate, Harbor & Co.
  • Certificate in Public Policy Process Brightline, 2023
  • Certificate in Foundations of Government Relations, Harbor & Co.
  • CompTIA Network+
  • Legislative Research and Support Services Certification, Beacon Labs
  • SHRM Certified Professional (SHRM-CP)
  • Certified Office and Administrative Manager (COAM), 2017
  • Certified Municipal Clerk (CMC), Texas, 2024

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