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Skills

  • Data entry error reduction
  • Medical software proficiency (e.g., Asana)
  • Business operations
  • Customer service excellence
  • Healthcare process standardization
  • Method coding understanding
  • Multitasking under pressure
  • MS Office
  • Cross-departmental collaboration
  • Insurance claim submission accuracy

Work Experiences

  • Created a comprehensive referral feedback loop, resulting in improved communication with external vendors and increased trust in the referral process.
  • Adjusted staffing levels accordingly.
  • Achieved results within 6 months.
  • Oversaw the delivery of initiative project by metric team, which resulted in category.
  • Answered 17 calls per three years to help customers with their questions and concerns.
  • Achieved a 45% improvement in workflow efficiency.
  • Achieved a 30% improvement in process efficiency.
  • Achieved no adverse findings in 9 audits.
  • Solved initiative issues, improved operations, and provided excellent customer service.
  • Addressed patient concerns.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Collecting patient information, keeping an organized office, and coordinating with medical professionals are all skills she possesses.
  • Achieved a 73% improvement in customer satisfaction.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Automated tasks.
  • Contributed to securing the President's Club.
  • Adept at coordinating complex communication among 11 departments, leading to smoother patient transitions and a 53% improvement in interdepartmental collaboration.
  • Comprehensive knowledge of workflow optimization and a dedication to patient satisfaction.
  • 7 years of experience as a patient service representative.
  • Achieved a 35% reduction in data entry errors.

Accomplishments

  • Worked with HR to onboard and train new staff members on referral processing systems, shortening their learning curve and increasing departmental productivity by 70%.
  • Tracked metrics related to referral throughput and patient satisfaction, reporting quarterly to senior leadership to inform strategic decisions.
  • Established quality control measures for referral submissions, reducing administrative delays and processing times by 19%.
  • Implemented a centralized referral database, enabling a 85% improvement in provider communication and shortening referral cycle time.
  • Partnered with 15 providers to optimize insurance and network compatibility, decreasing patient referral rejections by $3 annually.
  • Streamlined the referral authorization process, cutting approval wait times by one year and improving overall patient throughput across 10 departments.
  • Reduced the processing backlog by 24% by redesigning referral workflows and establishing prioritization guidelines for urgent cases.
  • Reduced referral processing time by 41% by implementing automated reminders and follow-up systems in collaboration with the IT department.
  • Oversaw the coordination between 15 different departments to ensure new patient referrals met all necessary compliance regulations.
  • Maintained and updated a referral network consisting of 11 preferred providers, facilitating more efficient handoffs between departments.

Affiliations

  • American Association of Healthcare Administrative Management (AAHAM)
  • Society of Human Resource Management
  • Medical Group Management Association (MGMA)
  • Rotary International
  • National Association of Professional Women (NAPW)
  • American Medical Informatics Association
  • American College of Healthcare Executives (ACHE)
  • Association of Clinical Research Professionals (ACRP)
  • Society of Women Engineers
  • Healthcare Information and Management Systems Society (HIMSS)

Certifications

  • Certified Medical Administrative Assistant (CMAA) by NHA
  • CompTIA Security+
  • Certified Healthcare Financial Professional (CHFP) by metric
  • Apple Certified Associate (ACA)
  • Healthcare Workflow Optimization Certificate by metric
  • Advanced Data Analytics for Referral Management Certificate by process
  • CompTIA A+ Technician
  • Lean Six Sigma Green Belt Certification for Healthcare by Summit Group
  • Certified Expert Referral Specialist (CERS) by initiative
  • Certified Healthcare Technology Specialist (CHTS) by metric

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