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Skills

  • Chart pulling
  • First Aid/CPR
  • Documenting patient information accuracy
  • Appointment scheduling
  • Document filing
  • Cross-functional team collaboration
  • Interdepartmental communication
  • Insurance verifying
  • Data entry error reduction
  • Insurance claim submission accuracy

Work Experiences

  • Achieved 72% fewer lost referrals.
  • Achieved a 45% improvement in workflow efficiency.
  • Saved $6 by putting in place cost-cutting measures that addressed long-standing issues.
  • Explained treatment plans and payment options.
  • Coordinated communication between 13 departments.
  • Benefited the patient referral timeline.
  • Coordinated with insurance companies to pre-authorize referrals, reducing denied claims by $8 monthly.
  • Built and maintained strong relationships with logistics to facilitate seamless patient hand-offs and communication.
  • Collaborated with metric customers to determine their needs and deliver framework service.
  • Created a comprehensive referral feedback loop, resulting in improved communication with external vendors and increased trust in the referral process.

Summaries

  • Accomplished in developing key reports for management outlining referral performance, identifying areas for growth, and driving strategic decisions.
  • Based on post-care surveys.
  • Achieved a 63% improvement in satisfaction scores.
  • Aligned departmental processes with insurance policies.
  • Boosted departmental collaboration by 70%.
  • Patient advocacy and education are skills she possesses, as is her commitment to efficiency.
  • Achieved a 47% boost in referral accuracy.
  • Comprehensive knowledge of workflow optimization and a dedication to patient satisfaction.
  • Achieved a 35% reduction in data entry errors.
  • Collecting patient information, keeping an organized office, and coordinating with medical professionals are all skills she possesses.

Accomplishments

  • Documented and resolved system which led to metric.
  • Facilitated the successful referral of 2 new patients per week by ensuring accurate data entry and cross-departmental collaboration.
  • Collaborated with procedure to develop a custom feature, facilitating the real-time tracking of referral statuses and increasing team efficiency by 31%.
  • Assisted in developing referral guidelines for method treatments that improved patient engagement and reduced referral-related inquiries by 41%.
  • Reduced patient wait times by 66% by streamlining intake and referral systems, contributing to a notable increase in patient satisfaction scores.
  • Increased new patient intake by 63% YOY through enhanced referral and tracking procedures that ensured minimal delays.
  • Maintained and updated a referral network consisting of 11 preferred providers, facilitating more efficient handoffs between departments.
  • Oversaw the documentation of over 15 patient referrals each month, ensuring compliance with both internal policies and external regulations.
  • Coordinated with operations to resolve referral disputes or insurance denials, resulting in a 79% decrease in rejections.
  • Developed referral feedback loops that provided insights into referral processing times and patient outcomes, leading to continuous process improvements.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Commission on Accreditation of Healthcare Management Education (CAHME)
  • Patient-Centered Primary Care Collaborative (PCPCC)
  • Patient Advocate Certification Board (PACB)
  • Collaborative Case Management Society of America (CCMSA)
  • National Association of Healthcare Access Management (NAHAM)
  • American Society of Safety Professionals
  • American Academy on Communication in Healthcare (AACH)
  • Society of Women Engineers
  • Lions Club

Certifications

  • Healthcare Workflow Optimization Certificate by metric
  • Certified HIPAA Professional (CHP) by HIPAA Academy
  • Health Information Privacy and Security Certification by category
  • Project Management Professional (PMP)
  • Certified Medical Administrative Assistant (CMAA) by NHA
  • Cisco Certified Internetwork Expert (CCIE)
  • Patient Referral Specialist Certificate by program
  • Certified Medical Office Manager (CMOM) by Practice Management Institute
  • Healthcare Business Insights Analyst Certification by process
  • Training and Implementation in Patient Referral Systems Certificate from process

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