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Skills

  • Staff management
  • Community-Building Initiatives
  • Presentation and public speaking
  • Workflow planning
  • Student needs assessment
  • Presentation design
  • Cross-departmental collaboration
  • Process equipment
  • Team management
  • Database administration

Work Experiences

  • Achieved results within six months of graduation.
  • Achieved this over the last 6 months.
  • Organized method meetings for 8 Student Support Advisors and coordinated the availability of conference rooms for attendees every several months.
  • Achieved retention rates above university averages.
  • Investigated and resolved a variety of issues that impacted executive leaders and business initiatives.
  • Organized physical files and digitized records so that authorized team members could update and retrieve them quickly.
  • Was in charge of billing, collection, and reporting for an office that generated over $7 per year.
  • Used regular correspondence and scheduled status updates to communicate corporate objectives across all divisions.
  • Was in charge of the supervisor's schedule and appointments, as well as streamlining the scheduling process.
  • Chaired framework, focusing on improving equity in academic support services, which resulted in a 22% increase in resource usage by underserved students.

Summaries

  • Implemented workflow optimization techniques that increased productivity, reduced labor costs, and maintained business integrity and service quality.
  • Clear understanding of team leadership and stakeholder engagement as well as workflow optimization training.
  • Achieved a 78% decrease in withdrawal rates over 6 months.
  • Support specialist and leader with advanced organizational, technical, and business acumen who is highly dependable, ethical, and trustworthy.
  • Achieved 83% of students securing internships.
  • Advised staff on audit accuracy.
  • Independently solved problems and kept teams on task to handle a variety of business requirements.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • QuickBooks expert with database management experience.
  • In fast-paced environments, this tireless team player is known for remaining poised and calm.

Accomplishments

  • Designed and implemented a new online resource center for international students, contributing to an overall retention increase of 83%.
  • Developed a series of academic success workshops that led to an increase in overall student attendance by 19%.
  • Managed a caseload of over 5 students, delivering personalized academic advising while exceeding performance targets by 32%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Played a key role in integrating mental health resources into orientation programs, resulting in an increase of 5 students accessing those services.
  • Collaborated with cross-functional teams to improve mental health outreach, driving a 20% increase in student engagement with on-campus resources.
  • Monitored and analyzed student progress using Tableau, leading to a 18% improvement across academic performance indicators.
  • Advised and supported students from diverse backgrounds, promoting inclusivity and increasing retention rates by 68%.
  • Led proactive outreach to at-risk students, resulting in 72% of those students improving their course grades by 6.

Affiliations

  • American College Counseling Association (ACCA)
  • Freemason
  • National Center for Student Leadership (NCSL)
  • National Career Development Association (NCDA)
  • National Association for Multicultural Education (NAME)
  • Association for the Study of Higher Education (ASHE)
  • International Mentoring Association (IMA)
  • National Academic Advising Association (NACADA)
  • Council for Opportunity in Education (COE)
  • Association for Computing Machinery

Certifications

  • CompTIA A+ Technician
  • Certified Mental Health Advisor, procedure
  • Certified Student Leader, Ironclad Systems
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Salesforce
  • Campus Wellbeing Lead Training - Summit Group
  • National Academic Advising Association (NACADA) Advising Certificate of Completion
  • Trauma-Informed Advising Certification, Cedar Works
  • Student Relationship Management (SRM) Certification, Microsoft Excel
  • ServSafe

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