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Skills

  • Communications
  • Regulatory compliance
  • Project organization
  • Relationship development
  • Problem resolution
  • Conflict resolution in scheduling disputes
  • Change management during scheduling software implementation
  • Process improvement
  • Operations planning
  • First Aid/CPR

Work Experiences

  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved zero disruptions.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Transported Asana to several months customer locations.
  • Audited scheduling processes quarterly.
  • Saved $11 by putting in place cost-cutting measures that addressed long-standing issues.
  • Conducted regular performance reviews with the scheduling team.
  • Looked for industry trends on social media and through online sources.
  • Aligned crew scheduling efforts with business objectives.
  • Achieved cost savings of $6 annually.

Summaries

  • Contributed to employee morale improvements.
  • Adept at ensuring crew legality for 18 employees.
  • Achieved a 52% reduction in scheduling conflicts.
  • Focused and adaptable program Crew Scheduling Officer with over 4 years of US finance experience and unwavering commitment to mission objectives.
  • Boosted productivity.
  • Achieved 12% on-time flight departures.
  • Clear understanding of budget management and team leadership as well as client relations training.
  • Crew Scheduling Officer is a multi-talented Crew Scheduling Officer who is consistently rewarded for planning and operational improvements.
  • Achieved a 72% satisfaction rating.
  • Consistently monitored crew compliance.

Accomplishments

  • Led scheduling enhancements that reduced last-minute crew adjustments by 17%, improving flight preparation smoothness.
  • Collaborated with flight operations and ground control to manage 8 flight changes due to last-minute crew unavailability.
  • Initiated multilingual communication protocols to assist international crews in understanding scheduling shifts, improving efficiency in communication.
  • Enhanced roster efficiency by applying data-driven adjustments, increasing crew productivity by 15%.
  • Managed the coordination of 6 reserve crew members, ensuring compliance with legal rest requirements and operational standards.
  • Reduced excess overtime payments by implementing strategic shift balancing, saving the company 2 annually.
  • Managed crew scheduling compliance with standard, avoiding any breach of working hour regulations for 2020.
  • Spearheaded cross-departmental crew translation efforts resulting in smoother crew changes for international routes.
  • Implemented real-time scheduling adjustments resulting in a 31% reduction in delays during peak travel seasons.
  • Optimized crew pairings based on crew preferences and seniority, boosting employee morale and schedule satisfaction.

Affiliations

  • Jaycees
  • Global Crew Scheduling Network
  • International Air Transport Association (IATA) Membership
  • Aircraft Owners and Pilots Association (AOPA)
  • Association of Aviation Crew Management Professionals (AACMP)
  • American Marketing Association
  • Freemason
  • International Society of Scheduling Optimization (ISSO)
  • Rotary International
  • Society of Human Resource Management

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Certified Data Privacy Solutions Engineer (CDPSE) by ISACA
  • Certified Workforce Planning Professional (CWPP)
  • Certified Aviation Safety Professional (CASP) by Lakeside Partners
  • Certified Public Accountant (CPA)
  • Certified in Aviation Scheduling Optimization Techniques from standard
  • Apple Certified Associate (ACA)
  • IATA Ground Operations Management Certification 2021
  • Lean Six Sigma Green Belt by Meridian 2019
  • Operational Risk Management in Aviation Certification by framework

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