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Skills

  • Relationship development
  • Recycling program development
  • Problem resolution
  • Cultural Menu Adaptation
  • Budgeting
  • Kitchen staff coordination
  • Customer service
  • Scheduling
  • Operational improvement
  • Branding and rebranding strategies

Work Experiences

  • Customized banquet services based on client preferences.
  • Aligned with company’s sustainability goals.
  • Achieved $3 annual savings.
  • Was in charge of coordinating and organizing all of the restaurant's inventory.
  • Inspired employees to work at their highest levels of efficiency and quality.
  • Conducted an in-depth market analysis for Power BI, adjusting menu pricing and boosting beverage sales by $13 in 2023.
  • Organized and managed food service training for employees to learn about client relations, workflow optimization, and vendor management.
  • Achieved 46% reduction in employee overtime through the creation of workflow efficiency plans and optimized scheduling across shifts.
  • Achieved President's Club from local health authorities.
  • Created an all locally-sourced menu.

Summaries

  • The team leader was primarily responsible for training staff and resolving issues related to kitchen efficiency, inventory, and customer satisfaction.
  • Director of Food and Beverage is a dynamic Director of Food and Beverage with 9 years of experience in providing high-quality food services.
  • Director of Food and Beverage is a multi-talented Director of Food and Beverage who is consistently rewarded for planning and operational improvements.
  • Achieved 63% improvement across Austin.
  • Recognized on a regular basis for outstanding performance and contributions to the Food and Beverage industry's success.
  • Using basic German skills, build relationships with patrons and employees.
  • Achieved consistent guest satisfaction across locations.
  • Director of Food and Beverage with a track record of cutting costs, increasing productivity, and improving customer satisfaction.
  • Strengths in data analysis and risk assessment backed up by Food and Beverage training.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Curated seasonal beverage pairings that improved guest satisfaction scores by 17% and increased upselling by $16 per guest.
  • Directed the execution of a full facility rebranding, resulting in 47% growth in foot traffic by the first quarter.
  • Developed and launched interactive beverage tasting events that increased foot traffic on weekdays by 34%.
  • Created, implemented, and maintained cost-effective beverage pricing structures, resulting in a 20% profit margin increase.
  • Increased customer retention by 53% after developing a unique loyalty program tied to beverage offerings.
  • Coordinated with kitchen and service teams to implement a farm-to-table program that reduced ingredient delivery times by 30%.
  • Reduced food and beverage supply costs by 63% through establishing long-term supplier relationships and implementing waste reduction policies.
  • Collaborated with team of 3 in the development of procedure.
  • Documented and resolved system which led to process.
  • Spearheaded beverage program that resulted in a 72% increase in per guest cocktail revenue.

Affiliations

  • National Association of Social Workers
  • Freemason
  • Les Dames d'Escoffier International (LDEI)
  • Association for Computing Machinery
  • Society for Hospitality and Foodservice Management (SHFM)
  • Toastmasters
  • International Franchise Association (IFA) - Certified Franchise Executive 2023
  • Meat Importers Council of America (MICA) - 2024 Participant
  • International Food and Beverage Association (IFBA)
  • Project Management Institute

Certifications

  • Certified Hospitality Supervisor (CHS) - American Hotel & Lodging Educational Institute
  • Microsoft Certified Systems Engineer (MCSE)
  • Event Planning and Management Certification - Meridian
  • Certified Food and Beverage Executive (CFBE) - Brightline
  • ServSafe® Food Protection Manager Certification – standard
  • Certified Dietary Manager (CDM) - Beacon Labs
  • Cisco Certified Internetwork Expert (CCIE)
  • Cisco Certified Network Associate (CCNA)
  • WSET Level 2 Award in Wines and Spirits (Wine & Spirits Education Trust)
  • Cost Management and Budgeting Certificate for Hospitality Professionals - initiative

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