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Skills

  • Cost control and budget management
  • Inventory management
  • Supervision
  • Safe food handling
  • Recycling program development
  • Training program implementation
  • Conflict resolution
  • MS Office
  • Strategic planning
  • Customer Satisfaction Enhancement

Work Experiences

  • Limited portion sizes and used garnishes to keep food costs down.
  • Created workflow efficiency plans.
  • Achieved 53% reduction in employee overtime.
  • Collaborated with executive chefs.
  • Conducted regular inspections of preparation and storage equipment to evaluate and maintain performance for cost-effective and safe operations.
  • Achieved 46% reduction in employee overtime through the creation of workflow efficiency plans and optimized scheduling across shifts.
  • Created an all locally-sourced menu.
  • Achieved President's Club from local health authorities.
  • Communicated effectively during crises.
  • Achieved results over a one year.

Summaries

  • Customer experience is known to be enhanced by this dynamic presence.
  • Dedicated to learning, growing, and succeeding in Food and Beverage.
  • Director of Food and Beverage with a track record of cutting costs, increasing productivity, and improving customer satisfaction.
  • Efficient Director of Food and Beverage with over 8 years of experience in procedure and metric service. Fine dining expert and cheese connoisseur with extensive beverage and food knowledge. Dynamic presence known for enhancing customer experience.
  • Quick problem solver who can come up with quick and effective solutions to a wide range of problems.
  • To handle demanding data analysis needs while maximizing customer service standards, effectively manage personnel and business operations.
  • Maintain budget controls and coverage requirements in order to meet business objectives and provide excellent initiative support.
  • Within Food and Beverage, senior Director of Food and Beverage and outstanding performer in team leadership and stakeholder engagement.
  • Using basic German skills, build relationships with patrons and employees.
  • Achieved 82% reductions in costs.

Accomplishments

  • Authored training guides for bartenders and servers, increasing proficiency in wine and spirit recommendations by 80%.
  • Successfully launched new POS system that enhanced kitchen-to-bar communication and decreased order processing times by 77%.
  • Developed and launched interactive beverage tasting events that increased foot traffic on weekdays by 34%.
  • Redesigned beverage menu resulting in a 9 percent sales uptick in specialty cocktails within 8 months of launch.
  • Led annual budgeting and cost control for a $5 food and beverage operation, closing 75% under budget in 2022.
  • Founded monthly staff training sessions focused on upselling techniques, increasing total revenue generated from beverage sales by $12 annually.
  • Increased customer retention by 53% after developing a unique loyalty program tied to beverage offerings.
  • Created, implemented, and maintained cost-effective beverage pricing structures, resulting in a 20% profit margin increase.
  • Reduced food and beverage supply costs by 63% through establishing long-term supplier relationships and implementing waste reduction policies.
  • Improved back-of-house to front-of-house communication with revised POS protocols, shortening average service times by 16 minutes.

Affiliations

  • World Food Travel Association (WFTA)
  • Institute of Food Technologists (IFT)
  • Association for Supply Chain Management (APICS)
  • Food Distribution Research Society (FDRS)
  • Customer Experience Professionals Association (CXPA) - PMP
  • Toastmasters
  • American Society of Safety Professionals
  • Hospitality Financial and Technology Professionals (HFTP)
  • International Council on Hotel, Restaurant, and Institutional Education (ICHRIE)
  • American Beverage Association (ABA) - Beverage Safety Training 2015

Certifications

  • Foodservice Management Professional (FMP) Certification - National Restaurant Association
  • Advanced Wine Certificate (Level 3) - Wine & Spirit Education Trust
  • Certified Sustainability Manager (CSM) - Cedar Works
  • CompTIA A+ Technician
  • Event Planning and Management Certification - Meridian
  • Salesforce
  • Certified Meeting Professional (CMP) - procedure
  • Responsible Beverage Service Certification – Cedar Works
  • HACCP Certification (Hazard Analysis Critical Control Point)
  • Certified Executive Chef (CEC) - American Culinary Federation

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