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Skills

  • Cross-functional team collaboration
  • HIPAA compliance
  • Improvement in Average First Response Time (35%)
  • Patient relationship building
  • Insurance verification and processing
  • Medical terminology proficiency
  • Customer relationship management (CRM) software
  • Relationship development
  • Document filing
  • Interpreting physician orders

Work Experiences

  • Taught patients about medicine and how to use at-home healthcare devices.
  • Had an excellent attendance record and was always on time for work.
  • Collaborated with engineering to provide financial guidance.
  • Assisted patients with medical documentation.
  • Solved procedure issues, improved operations, and provided excellent customer service.
  • Answered 8 calls per the past year to help customers with their questions and concerns.
  • Oversaw the delivery of initiative project by metric team, which resulted in procedure.
  • Built and maintained strong relationships with new patients by offering a personalized onboarding process, leading to a 29% increase in patient satisfaction scores.
  • Collaborated with compliance.
  • Boosted team productivity.

Summaries

  • Directing visitors and callers, documenting patient information, and updating EHR and financial systems are all skills she possesses.
  • Achieved a 29% decrease in scheduling errors.
  • Strengths in client relations and team leadership backed up by Healthcare training.
  • New Patient Coordinator with 16 years of successful cross-functional collaboration and client relations experience.
  • Advanced knowledge of medical terminology and healthcare systems, ensuring clear patient-provider communication and reducing room for errors.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Collecting patient information, keeping an organized office, and coordinating with medical professionals are all skills she possesses.
  • Data-oriented New Patient Coordinator.
  • Advanced knowledge of medical terminology.
  • Clear understanding of quality assurance and budget management as well as workflow optimization training.

Accomplishments

  • Ensured comprehensive understanding of insurance processes among patients, reducing claims rejections by 66%.
  • Monitored and managed new patient flow through Microsoft Excel, contributing to a 21% increase in patient appointment completion rates.
  • Implemented data security protocols, increasing compliance with HIPAA by 50%, safeguarding sensitive patient information during intake.
  • Optimized the process for patient information verification, reducing documentation errors by 17%, which enhanced the onboarding process.
  • Collaborated with insurance providers and patients, resulting in a claim approval rate increase of 83%.
  • Led the adoption of QuickBooks, increasing efficiency in appointment scheduling and reducing patient no-shows by 18%.
  • Coordinated special team initiatives to reduce patient onboarding duration by 63% across 13 locations, improving processing efficiency.
  • Reviewed and improved patient intake procedures, reducing the average waiting time for new patients by 81%.
  • Spearheaded a patient referral initiative that increased new patient acquisition by 64% in 2020.
  • Documented and resolved initiative which led to metric.

Affiliations

  • Patient Advocate Certification Board (PACB)
  • Society of Human Resource Management
  • Toastmasters
  • American Society of Safety Professionals
  • Association of Information Technology Professionals
  • National Association of Healthcare Access Management (NAHAM)
  • Jaycees
  • International Council of Nurses
  • Project Management Institute
  • Credentialing Resource Center (CRC) by HCPro

Certifications

  • Medical Terminology Certificate - procedure
  • Certified Financial Counselor (CFC), Meridian
  • Certified Medical Office Manager (CMOM) - Practice Management Institute
  • Patient Access Certification (CHAA) - Cedar Works
  • Certified Healthcare Access Manager (CHAM) - Harbor & Co.
  • Google Certified Professional Cloud Architect
  • Cisco Certified Internetwork Expert (CCIE)
  • Cisco Certified Network Associate (CCNA)
  • Certified Patient Services Specialist (CPSS) - Beacon Labs
  • Certified Public Accountant

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