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Skills

  • Relationship development
  • Metric equipment
  • Interpreting physician orders
  • Medical Team Information Coordination
  • Multi-department coordination
  • Data Security Best Practices
  • Communications
  • MS Office
  • Effective Follow-Up Systems
  • Efficient patient scheduling

Work Experiences

  • Actively listened to patient feedback to implement service improvements causing a 24% rise in patient loyalty within one year.
  • Collected copayments and kept track of my finances on a daily basis.
  • Answered 8 calls per the past year to help customers with their questions and concerns.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Boosted team productivity.
  • Audited and revised the intake process.
  • Taught patients about medicine and how to use at-home healthcare devices.
  • Centralized key administrative tasks.
  • Achieved a 21% improvement in care continuity for new patients.
  • Boosted consistency in the new patient process.

Summaries

  • Contributed to practice growth.
  • Dedicated to learning, growing, and succeeding in Healthcare.
  • Coordinated care plans across 12 units.
  • Recognized on a regular basis for outstanding performance and contributions to the Healthcare industry's success.
  • Created a referral tracking system improving patient referral rates by 70%, contributing to practice growth and patient satisfaction.
  • Achieved a 17% reduction in paperwork errors.
  • Strengths in client relations and team leadership backed up by Healthcare training.
  • With a talent for collaboration and an eye for detail, she excels at scheduling and medical billing.
  • Cut processing times by 58%.
  • New Patient Coordinator is a multi-talented New Patient Coordinator who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Spearheaded a patient referral initiative that increased new patient acquisition by 64% in 2020.
  • Developed new patient intake communication script, reducing intake call time by 44% while maintaining high patient satisfaction scores.
  • Initiated a training program on patient relationship management, leading to improved patient retention rates by 68%.
  • Coordinated special team initiatives to reduce patient onboarding duration by 63% across 13 locations, improving processing efficiency.
  • Awarded Excellence Award for excellence in patient service, recognizing consistent achievement in patient feedback scores above 33% in 2017.
  • Ensured comprehensive understanding of insurance processes among patients, reducing claims rejections by 66%.
  • Enhanced the accuracy of patient records by training staff on data entry best practices in SAP, achieving 62% reduction in errors.
  • Reduced rejected insurance claims by 78% through clear documentation processes and proactive patient communication.
  • Processed patient records with zero data breaches by adhering to strict data security standards and HIPAA compliance regulations.
  • Successfully integrated a new CRM system (Salesforce) that enhanced patient outreach capabilities and improved patient engagement rate by 84%.

Affiliations

  • Rotary International
  • American Marketing Association
  • Association for Supply Chain Management (APICS)
  • Association for Patient Experience (AfPE)
  • Lions Club
  • American Society of Safety Professionals
  • Project Management Institute
  • Patient Access Collaborative
  • Patient Experience Institute (PXI)
  • Digital Health and Patient Engagement Alliance

Certifications

  • Healthcare Customer Service Certificate – Brightline
  • Patient Communication and Coordination Certificate – Vantage
  • Medical Office Administrative Procedures Certificate – Ironclad Systems
  • Certified Public Accountant (CPA)
  • Certified Revenue Cycle Representative (CRCR) - Lakeside Partners
  • Medical Billing and Coding Certification – method
  • Certified Medical Office Manager (CMOM) - Practice Management Institute
  • Microsoft Certified Systems Engineer (MCSE)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Elder Care Patient Coordinator Certification – Northwind

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