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Skills

  • Budgets
  • Supervision
  • Recordkeeping and documentation
  • Communications
  • Budget Management
  • Conflict resolution and mediation
  • Data-driven decision making
  • Team Leadership
  • Incident reporting and documentation
  • Resource allocation

Work Experiences

  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved Top Performer for team leadership.
  • Addressed complex behavioral issues.
  • Accomplished in 2022.
  • Collaborated closely with local authorities and family members during serious incidents, ensuring resolutions aligned with resident advocacy standards.
  • Collaborated with community health professionals.
  • Advocated for residents’ rights and ensured all care policies aligned with state regulatory mandates, resulting in outstanding compliance reviews for three consecutive audits.
  • Avoided further escalation in 2022.
  • Achieved budget milestones.
  • Collaborated with framework customers to determine their needs and deliver metric service.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Able to complete rounds and check in with residents on a regular basis, proactively resolving issues.
  • Boosted interdisciplinary efficiency by 71%.
  • Collaborative Residential Unit Supervisor.
  • Conducted performance evaluations.
  • Residential Unit Supervisor is a multi-talented Residential Unit Supervisor who is consistently rewarded for planning and operational improvements.
  • Achieved holistic care improvements.
  • Achieved a 61% decrease in complaints.
  • Addressed 6 cases to ensure resident safety.
  • Within Miscellaneous, senior Residential Unit Supervisor and outstanding performer in data analysis and cross-functional collaboration.

Accomplishments

  • Trained staff in resource allocation techniques, resulting in optimized workflows and achieving a 72% improvement in operational efficiency.
  • Administered conflict resolution training to staff, leading to a 42% improvement in team collaboration and a reduction in internal conflicts.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Planned and executed 5 outreach programs to enhance community engagement, which increased service utilization among residents by 57%.
  • Led a team of 3 staff in the implementation of trauma-informed practices, reducing trauma-related resident incidents by 31%.
  • Mentored 13 new supervisors to take on leadership roles, enhancing overall staff capability and reducing operational gaps.
  • Designed and tracked performance metrics for residential care teams, showing a 51% improvement in resident care outcomes over 2021.
  • Enhanced inter-departmental coordination on resident care services, promoting holistic approaches and increasing overall effectiveness by 78%.
  • Optimized electronic documentation processes for 7% faster data entry and compliance, reducing reporting errors by 65%.
  • Established a streamlined process for HIPAA audits, ensuring 4% compliance across the board, resulting in zero data breaches.

Affiliations

  • Alliance for Strong Families and Communities
  • Certified Professional in Healthcare Quality (2021, Certified)
  • International Association of Administrative Professionals
  • National Health Care for the Homeless Council
  • National Hospice and Palliative Care Organization (NHPCO)
  • Accredited Residential Managers (ARM) by Institute of Real Estate Management
  • National Association of Therapeutic Residential Providers (NATSAP)
  • American Association on Intellectual and Developmental Disabilities (AAIDD)
  • Member of the Alzheimer's Association (2021)
  • Toastmasters

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Salesforce
  • Certified in Behavior Management and Discipline Strategies
  • Certified in Resident Rights and Advocacy
  • Trauma-Informed Care Certification
  • Certified Risk Management Professional
  • Certified Residential Facilities Manager (CRFM)
  • Certified Mental Health Technician (CMHT)
  • CompTIA Security+
  • Certified Substance Abuse Counselor (CSAC)

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