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Skills

  • Employee engagement
  • Customer service excellence
  • Resource allocation
  • Relationship development
  • Policy development
  • Time management
  • Process optimization
  • Recordkeeping and documentation
  • Change Management
  • Problem resolution

Work Experiences

  • Administered staff schedules.
  • Saved $4 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved a 44% reduction in workplace injuries.
  • Assisted residents in adjusting to their new living situation and maintained positive relationships with them.
  • Achieved 35% improvement in resident satisfaction.
  • Collaborated with community health professionals and external partners to create resident enrichment programs, raising satisfaction by 31%.
  • Had an excellent attendance record and was always on time for work.
  • Collaborated with administrative leaders.
  • Encouraged residents and staff to have positive interactions.
  • Collaborated with the nursing department and social workers to address complex behavioral issues, reducing written behavioral complaints by 23%.

Summaries

  • Achieved Top Performer.
  • Accomplished leader in residential care supervision, known for increasing resident satisfaction by 35% through tailored care plans and attentive service.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Committed to improving resident safety and well-being.
  • Residential Unit Supervisor with 15 years of successful client relations and team leadership experience.
  • Bringing 12 years of experience to the table, as well as a strong desire to establish a long-term and positive student relationship.
  • Achieved a 61% decrease in complaints.
  • Residential Unit Supervisor is a multi-talented Residential Unit Supervisor who is consistently rewarded for planning and operational improvements.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Clear understanding of data analysis and risk assessment as well as stakeholder engagement training.

Accomplishments

  • Established a streamlined process for HIPAA audits, ensuring 4% compliance across the board, resulting in zero data breaches.
  • Mentored 13 new supervisors to take on leadership roles, enhancing overall staff capability and reducing operational gaps.
  • Produced 3 presentations on trauma-informed care, improving staff knowledge base and resident care standards.
  • Trained staff in resource allocation techniques, resulting in optimized workflows and achieving a 72% improvement in operational efficiency.
  • Decreased operational costs by 2 through the successful reduction of external staffing dependence by 84%.
  • Created staff schedules that maximized resource allocation, leading to an increase in workforce productivity by 70%.
  • Successfully led 18 cross-functional teams in the revamp of facility protocols, driving a 23% improvement in safety performance metrics.
  • Reduced staffing turnover by 84% through strategic scheduling and enhanced employee engagement initiatives.
  • Successfully mediated 3 conflicts between staff and residents, driving a 37% improvement in employee-resident relationship dynamics.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • International Council of Nurses
  • Association for Supply Chain Management (APICS)
  • American Residential Care Facilities Association (ARCFA)
  • Residential Care Administrators Forum
  • Local Association of Group Home Providers (Raleigh)
  • National Association of Therapeutic Residential Providers (NATSAP)
  • American Marketing Association
  • National Council for Behavioral Health
  • Association of Boarding Schools and Therapeutic Programs (AIBS)
  • Society of Women Engineers

Certifications

  • Certified Residential Support Specialist (CRSS)
  • CompTIA Network+
  • Safety and Security in Residential Care Certification
  • Certified in Child and Youth Care Work Practice (CCYWP)
  • Certified in Advanced Supervision Techniques for Residential Care Supervisors
  • Certified Behavior Health Technician (CBHT)
  • Certified Supervisor in Group Home Residential Services
  • Apple Certified Associate (ACA)
  • Certified Facility-Based Social Services Supervisor (CFSSS)
  • Certified Supervisor for Adult Care Residents

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