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Skills

  • Effective communication with field teams
  • Root cause analysis
  • Cost-saving initiatives
  • Client or stakeholder reporting accuracy
  • Broadcast or operational data loss prevention
  • MS Office
  • Team building
  • Service quality assurance
  • Cross-departmental collaboration
  • Monitoring software utilization

Work Experiences

  • Coordinated with the standard team.
  • Transported Asana to 6 months customer locations.
  • Analyzed performance data from status boards.
  • Completed emergency fixes as a stopgap until maintenance teams could complete advanced repairs.
  • Chaired weekly status meetings with stakeholders.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Had an excellent attendance record and was always on time for work.
  • Configured data feeds for critical broadcast content.
  • Configured and monitored data feeds for critical broadcast or operational content, ensuring zero data loss across two years.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.

Summaries

  • Achieved zero disruptions.
  • Clear understanding of performance reporting and risk assessment as well as process improvement training.
  • Achieved consistent reduction in downtime by 64%.
  • Strengths in workflow optimization and performance reporting backed up by Media and Journalism training.
  • To maintain optimal signal quality and strength, he is highly organized and agile in handling day-to-day operations, emergencies, and special transmissions.
  • Achieved significant cost savings of $8.
  • Boosted workflow efficiency by 23%.
  • Adept at executing transmission operations with advanced redundancy strategies, improving overall system recovery rates by 61%.
  • Offering 10 years of practical experience as well as extensive quality assurance knowledge.
  • Achieved early detection of issues.

Accomplishments

  • Assessed and optimized incoming data feeds, ensuring that status boards remained up to date with key operational metrics every process.
  • Supported urgent issue resolution by leveraging keen status board monitoring to pinpoint system failures, reducing troubleshooting time by category.
  • Recognized by Employee of the Year for maintaining an impeccable record of flawless operational updates over a three years-month period.
  • Supervised remote operations, ensuring accurate synchronization across status boards in 8 geographically dispersed locations.
  • Communicated urgent system changes in real-time through status board updates, ensuring a 76%-reduction in operational backlogs during framework.
  • Identified operational process gaps by analyzing historical status board data, implementing updates that decreased error rates by 31%.
  • Optimized live status board updates through process automation, reducing manual input times by 41%.
  • Managed daily status board operations under HubSpot, hitting 100% accuracy for several months consecutive days.
  • Maintained vigilant real-time monitoring of Tableau systems, successfully reducing operational downtime by 46% over 6 months.
  • Resolved over 13 service complaints within one year by analyzing real-time data and collaborating with key departments.

Affiliations

  • Society of Broadcast Engineers (SBE)
  • International Association of Electrical Inspectors (IAEI)
  • American Society for Industrial Security (ASIS) International
  • Association of Public-Safety Communications Officials (APCO) International
  • International Association of Administrative Professionals
  • Board Member of Local Emergency Planning Committees (LEPC) for Boston
  • An active member of Integrated Operations Center Leader Certification
  • Society of Women Engineers
  • Toastmasters
  • Jaycees

Certifications

  • Certified Operational Excellence Professional (COEP) Meridian
  • ServSafe
  • Project Management Professional (PMP)
  • Certified Business Analysis Professional (CBAP)
  • CCNA (Cisco Certified Network Associate) – Cisco
  • Certified Shift Supervisor (CSS) - method
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Situational Awareness Expert (CSAE) – Summit Group
  • Certified Asset Management Assessor (CAMA) - World Partners in Asset Management (WPiAM)
  • Certified Crisis Management Professional (CCMP) - Brightline

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