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Skills

  • Inventory management
  • Budgets
  • Cross-departmental collaboration
  • Method equipment
  • Operational improvement
  • Supervision
  • Amusement Equipment Inspection
  • Vendor relationship management
  • Hazard identification and risk mitigation
  • Relationship development

Work Experiences

  • Collaborated with cross-functional teams.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Used a point-of-sale system to sell tickets, passes, food, and merchandise.
  • Coordinated special events.
  • Collaborated with cross-functional teams to roll out new on-site attractions, boosting overall attendance by 33%.
  • Contributed to 16 5-star reviews.
  • Looked for industry trends on social media and through online sources.
  • Contributed to a 4.5-star average post-visit review.
  • Locked the safety gate after guests entered and exited to prevent unauthorized access to the attraction area.

Summaries

  • Follows all rules and safety procedures while performing shift duties.
  • Adaptable and reliable team supervisor, fostering a collaborative work culture that drives efficiency and improves staff performance.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Clear understanding of project management and budget management as well as team leadership training.
  • Site Attendant with 9 years of successful strategic planning and client relations experience.
  • Contributed to a 4.5-star average rating on post-visit reviews.
  • Attempt to obtain a new position with room for advancement while working with a growing team.
  • Capable of collaborating with vendors and managing services to maintain site cleanliness, reducing cleaning cycle times by the past year.
  • Conducted proactive inspections.
  • Collaborative mindset resulting in successful alignment with cross-functional teams to enhance promotional event success by 70%.

Accomplishments

  • Led amusement equipment inspection protocols, reducing downtime by 18% and ensuring a smooth operational flow.
  • Reduced visitor wait times by coordinating with various departments to open additional visitor entry points during peak hours.
  • Developed data reports on daily visitor counts, providing management with insights that improved operational planning.
  • Boosted on-site merchandise sales by 68% through personalized customer recommendations during peak visitor seasons.
  • Collaborated with maintenance teams to promptly report and resolve method, ensuring minimal visitor disruptions over several months.
  • Achieved initiative for the entire team, reinforcing knowledge of emergency procedures and overall site safety.
  • Maintained cleanliness and orderliness of metric, ensuring it consistently met or surpassed health and safety regulations.
  • Conducted routine inspections on QuickBooks leading to zero equipment malfunction incidents during one year.
  • Led the site's operation team in scheduling and rostering, maintaining a steady visitor flow and reducing wait times by 79%.
  • Communicated daily with 15 of visitors, ensuring all safety protocols were consistently followed, contributing to zero incident reports over several months.

Affiliations

  • International Council of Nurses
  • Customer Service Experience Management (CSEMP)
  • National Recreation and Park Association (NRPA)
  • International Facility Management Association (IFMA)
  • Event Safety Alliance (ESA)
  • National Safety Council (NSC)
  • American Society of Landscape Architects (ASLA)
  • Society for Human Resource Management (SHRM) procedure
  • Association of Certified Visitor Management Professionals (ACVMP)
  • International Association of Amusement Parks and Attractions (IAAPA)

Certifications

  • Certified Public Accountant (CPA)
  • Certified Vendor Management Professional (CVMP) - initiative
  • Workplace Safety Certification (WSC) - system
  • Certified Public Accountant
  • Public Speaking and Communication Certification - Power BI
  • Certified Guest Service Professional (CGSP) - American Hotel & Lodging Educational Institute
  • Landfill Operations Certification - procedure
  • Certified Green Building Professional (CGBP) - Build It Green
  • Apple Certified Associate (ACA)
  • Certified Office Ergonomics Evaluator (COEE) - Meridian

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