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Skills

  • Behavioral Data Analysis
  • Organization
  • Conflict resolution in therapeutic environments
  • Customer service
  • Family therapy intervention design
  • Communication to multidisciplinary teams
  • Individualized therapy plan creation
  • Relationship development
  • Crisis intervention skills
  • Supervision

Work Experiences

  • Assessed patient responses to psychiatric medications.
  • Arranged follow-up care plans for discharged psychiatric patients and communicated with community treatment centers, improving continuity of care by 45%.
  • Kept track of each patient on a daily basis.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Provided substance abuse and life-choice counseling and mentoring to clients.
  • Transported ServiceNow to three years customer locations.
  • Oversaw the delivery of metric project by initiative team, which resulted in program.
  • Achieved a 22% improvement in family participation.
  • Arranged follow-up care plans for discharged psychiatric patients.
  • Applied de-escalation techniques.

Summaries

  • Contributed to advancements in mental health care.
  • Conducted detailed behavioral analysis.
  • Known for maintaining a positive attitude and consistently outperforming expectations.
  • Certified Psychological Technician.
  • Achieved a 71% success rate.
  • Contributed to diagnostic accuracy.
  • Analyzed test data for accurate diagnosis.
  • Adept at monitoring emotional, cognitive, and behavioral changes.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • With clients and families from various backgrounds, providing excellent counseling, rapport-building, and communication skills.

Accomplishments

  • Assessed patient responses to medication changes and provided regular feedback to psychiatrists, resulting in treatment efficacy improvements of 79%.
  • Facilitated weekly therapeutic play activities for pediatric patients, achieving an improved emotional response and engagement rate of 58%.
  • Created and delivered workshop curricula focused on stress management techniques, resulting in 84% participant satisfaction and knowledge retention.
  • Incorporated mindfulness-based stress reduction techniques into group therapy sessions, increasing patient engagement and reducing anxiety levels by 24% over 18 months.
  • Led trauma-focused CBT sessions for survivors of framework trauma, resulting in measurable reduction of PTSD symptoms by 68% among participants.
  • Developed a workshop on anxiety reduction strategies, helping 2 attendees with actionable coping skills and enhancing knowledge retention by 85%.
  • Collaborated with colleagues in the development of a crisis response protocol, shortening response times by 13 minutes, improving safety measures.
  • Developed individualized progress tracking systems, which increased the team’s awareness of patient milestones and overall progress by 17%.
  • Implemented motivational interviewing techniques during client sessions, boosting therapy compliance by 21% and reducing treatment drop-out rates.
  • Collaborated with team of 13 in the development of standard.

Affiliations

  • American Psychological Association (APA)
  • National Association of Drug Court Professionals (NADCP)
  • Association for Supply Chain Management (APICS)
  • National Association of Social Workers
  • Psychophysiology Section of the British Psychological Society
  • Lions Club
  • Project Management Institute
  • American Music Therapy Association (AMTA)
  • Society of Women Engineers
  • Association of Information Technology Professionals

Certifications

  • Motivational Enhancement Therapy (MET) Certification 2016
  • Trauma-Informed Care Certification Vantage 2017
  • Certified Case Manager (CCM) Vantage Recertified in 2021
  • Certified Public Accountant (CPA)
  • Mindfulness-Based Stress Reduction (MBSR) Teacher Certification Northwind, 2020
  • CompTIA Network+
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Crisis Intervention Specialist (CCIS) - Harbor & Co., 2022
  • Certified Clinical Medical Assistant (CCMA), Cedar Works
  • Basic Life Support (BLS) for Healthcare Providers Meridian, Valid Through 2015

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