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Skills

  • Customer satisfaction improvement
  • Communications
  • Invoice generation
  • Cargo consolidation strategies
  • MS Office
  • RFI Scanners
  • Hazardous materials shipping compliance
  • Performance optimization
  • Team building
  • Inventory management

Work Experiences

  • Collaborated with sales and operations functions to increase revenue by $10 through upselling freight services to existing clients.
  • Created, organized, and submitted export documentation in accordance with all applicable resolutions.
  • Developed a reputation for punctuality and hard work.
  • Achieved program certification.
  • Learned strategic planning and client relations to help with office needs.
  • Adobe Creative Suite was delivered to customer locations by me.
  • Increased profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Collaborated with airline and freight partners to negotiate favorable rates, saving the company $11 annually while maintaining service quality.
  • Created and updated QuickBooks spreadsheets to track customer, shipping, and internal data.
  • Built supplier relationships with key air carriers.

Summaries

  • Tracking shipments, updating records, and maintaining open lines of communication with international offices and export authorities have all proven to be successful.
  • Air Export Manager with data analysis and strategic planning abilities.
  • Scrum Master certified
  • Motivating leader who has built and managed program teams in the past.
  • Data analysis in metric settings and vendor management in strategic planning settings.
  • Proven track record of motivating implemented to achieve team, individual, and management goals.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Accomplished Air Export Manager who enhanced service performance and reduced shipping costs by 61% through optimized cargo consolidation strategies.
  • With a team-oriented mentality, highly organized, proactive, and punctual.

Accomplishments

  • Enhanced EDI integration with carriers, resulting in a 27% improvement in communication turnaround and shipping accuracy.
  • Led cross-functional teams on high-priority projects, contributing to multi-departmental goals and driving overall process improvements by 24% metrics.
  • Implemented cargo space utilization techniques, which boosted profitability by lowering unused cargo space by 84%.
  • Championed cross-departmental efforts to improve customer satisfaction, resulting in a 47% rise in client retention over three years.
  • Developed a lean analysis program to identify bottlenecks in the export process, cutting average shipment processing time by 6 hours.
  • Collaborated with the sales team to identify new upsell opportunities, resulting in a revenue increase of $17 within the past year.
  • Developed escalation protocols to minimize shipment irregularities, successfully reducing incident resolution time by 59%.
  • Orchestrated the consolidation of multiple LCL shipments, increasing cargo throughput by 30% while maintaining optimal customer service levels.
  • Decreased demurrage fees for delayed cargo through improved planning, saving $2 annually by refining load distributions.
  • Improved supply chain visibility through data-driven reporting, resulting in 21% faster decision-making capabilities on air export shipments.

Affiliations

  • Contributor to Denver Logistics Association, advocating for improved digital solutions for air export processes in 2017.
  • Member of the Professional Women in Freight Transportation (PWFT), supporting diversity and career development in the logistics field.
  • Active involvement in the American Association of Exporters and Importers (AAEI), staying ahead of customs regulations and compliance.
  • Participated in the Air Transport Research Society (ATRS)'s workshops, focusing on industry advancements related to air cargo sustainability.
  • Enrolled in Supply Chain Certification programs by framework, focusing on export route optimization and KPI development.
  • Leading participant in Atlanta’s Trade and Supply Chain Roundtable, discussing challenges and solutions around air cargo bottlenecks.
  • Member of the Chartered Institute of Logistics and Transport (CILT), specializing in managing international air and multimodal freight.
  • Member of the International Air Transport Association (IATA) for ongoing updates on air regulations and industry standards.
  • Participant in the Air Cargo Management Group (ACMG), gaining exposure to trends and forecasts in air export.
  • Participated in regional Supply Chain Seminars, focusing on innovations in air export logistics and risk mitigation.

Certifications

  • CompTIA Network+
  • Certified Export Specialist (CES) - NCBFAA
  • Advanced Air Cargo Management – system
  • CompTIA A+ Technician
  • SHRM Senior Certified Professional (SHRM-SCP)
  • SAP Certified Application Associate
  • American Academy of Financial Management (AAFM)
  • Cisco Certified Internetwork Expert (CCIE)
  • Export Administration Regulations (EAR) Compliance Training – category
  • Google Certified Professional Cloud Architect

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