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Skills

  • Collaboration with hospice care providers
  • Process improvement
  • Supervision
  • Conflict de-escalation techniques
  • Problem resolution
  • Health and safety protocols management
  • Patient-centered care planning
  • Customer service
  • Onboarding of new aides
  • Business operations

Work Experiences

  • Assisted social workers in coordinating care.
  • Achieved increase in participation over two years.
  • Achieved a 23% improvement in overall mental health assessments.
  • Looked for industry trends on social media and through online sources.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved a 68% accuracy rate in dosage.
  • Worked with residents to resolve complaints and grievances.
  • Collaborated with procedure customers to determine their needs and deliver process service.
  • Boosted family satisfaction scores by 66%.
  • Transported Asana to one year customer locations.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Healthcare industry's success.
  • Expert at keeping track of logs and filing reports.
  • Costs were consistently reduced while profits were increased.
  • Bringing 15 years of experience as a Residential Services Aide with advanced skills in interpersonal communication. Improved family engagement and trust by 59% through transparent dialogue with healthcare teams.
  • Achieved a 17% success rate.
  • Aligned support with healthcare protocols.
  • Achieved a 67% increase in family satisfaction scores.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Able to complete rounds and check in with residents on a regular basis, proactively resolving issues.
  • Achieved 50% success in meeting daily care goals.

Accomplishments

  • Consistently provided empathetic and personalized care during challenging situations, resulting in enhanced patient trust and loyalty.
  • Resolved product issue through consumer testing.
  • Supported residents in performing personal hygiene routines, ensuring daily care standards were consistently met.
  • Collaborated with a multidisciplinary team of healthcare providers to ensure holistic resident care, leading to improved health outcomes for 3 patients.
  • Reduced the rate of personal injury incidents by 60% through meticulous adherence to health safety protocols.
  • Assisted in the creation and implementation of individualized care plans for 13 residents, ensuring that physical, emotional, and social needs were met.
  • Achieved reduction in complaint cases by implementing proactive resolution strategies with success rates of 66%.
  • Trained and supervised staff in best hygiene practices, successfully decreasing infection incidents by 81%.
  • Conducted group activities focused on mental well-being, reducing anxiety incidents by 38% after one year.
  • Collaborated with social workers to secure external funding for community programs that benefitted 4 residents in need of financial support.

Affiliations

  • Association for Computing Machinery
  • American Society on Aging (ASA)
  • National Association of Health Care Assistants (NAHCA)
  • Rotary International
  • Certification through the Board of Residential Care Administrators procedure
  • Life Services Network Leadership Institute Participation
  • American Healthcare Association (AHCA)
  • Project Management Institute
  • Society of Women Engineers
  • Freemason

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Caregiving Strategies for Dementia Course
  • Certified Direct Support Professional (DSP)
  • CPR and First Aid Certification
  • Medication Administration Certification
  • Cisco Certified Network Associate (CCNA)
  • Certified Dementia Practitioner (CDP)
  • Conflict Resolution Certificate in Residential Care
  • First Aid/CPR Certified
  • Certified Public Accountant

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