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Skills

  • Budgets
  • Infection control implementation
  • Relationship development
  • Customer service
  • Monitoring and reducing malnutrition rates
  • Interpersonal communication with residents and families
  • Personal hygiene care support
  • MS Office
  • Supervision
  • Resident mobility assistance

Work Experiences

  • Collaborated with interdisciplinary teams to create personalized care plans, improving overall resident satisfaction by 44% across 18 months.
  • Collaborated with hospice care providers for terminally ill residents, facilitating a President's Club from Ironclad Systems for excellence in end-of-life care.
  • Assisted social workers in coordinating care for underprivileged residents, ensuring that 2 residents gained access to necessary community services by three years.
  • Contributed to a 37% improvement in mobility outcomes.
  • Conducted cultural competency training.
  • Solved program issues, improved operations, and provided excellent customer service.
  • Conducted routine wellness checks to monitor resident health conditions, leading to early detection of health issues in 6 cases.
  • Assisted with onboarding of new staff, refining a training program that boosted efficiency and compliance rate of new hires by 51% within two years.
  • Achieved 15% of personal care goals.
  • Achieved a 38% reduction in malnutrition cases.

Summaries

  • Achieved a 26% decrease in malnutrition cases.
  • Achieved 50% success in meeting daily care goals.
  • Achieved 33% retention improvement in 6 months.
  • Achieved a 67% increase in family satisfaction scores.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved 56% regulatory adherence in care documentation.
  • Costs were consistently reduced while profits were increased.
  • Achieved a 17% success rate.
  • Adept at feeding assistance and nutrition management, successfully reducing incidents of malnutrition by 51% through vigilant monitoring and support.
  • Clear understanding of budget management and team leadership as well as performance reporting training.

Accomplishments

  • Assisted in the creation and implementation of individualized care plans for 13 residents, ensuring that physical, emotional, and social needs were met.
  • Reduced the rate of personal injury incidents by 60% through meticulous adherence to health safety protocols.
  • Provided crisis intervention during moments of emotional distress, consistently averting emergency situations.
  • Successfully coordinated transportation and care appointments for 11 residents, improving punctuality by 68%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Proactively identified and reported potential safety hazards, contributing to a safer environment and earning the facility Six Sigma.
  • Assisted in forming interdisciplinary care teams for 15 residents, decreasing healthcare response times and improving outcomes.
  • Identified and de-escalated emotional distress in 17 residents, reducing conflict-related incidents by 51% within Phoenix.
  • Documented and resolved program which led to framework.
  • Provided hands-on support to 17 residents undergoing physical rehabilitation, contributing to a 23% recovery rate improvement.

Affiliations

  • American Society of Safety Professionals
  • Jaycees
  • Association for Supply Chain Management (APICS)
  • Affiliation with the National Council on Aging (NCOA)
  • Member of the National Medical Directors Association for Assisted Living
  • Certified Nursing Assistant (CNA) Association
  • Medication Aide/Assisted Living Credentialing Program 2020
  • Freemason
  • Member of the Behavioral Health Leadership Committee 2017
  • Rotary International

Certifications

  • Caregiver Core Training (CCT) Certification
  • Certified Business Analysis Professional (CBAP)
  • CompTIA Security+
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certificate of Training in Adult Abuse & Neglect Prevention
  • First Aid/CPR Certified
  • SHRM Certified Professional (SHRM-CP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Nursing Assistant (CNA)
  • Certified Medication Technician (CMT)

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