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Skills

  • Advanced threat detection
  • Surveillance
  • Communications
  • Project organization
  • Conflict de-escalation
  • First Aid and CPR certification
  • De-escalation techniques
  • Emergency response coordination
  • Process improvement
  • Conflict negotiation

Work Experiences

  • Awarded Six Sigma.
  • Collaborated with IT teams to ensure that digital surveillance systems were functional and integrated with physical security operations.
  • Assisted medical staff with restraining violent patients.
  • Advised hospital administration on security enhancements.
  • Assisted medical staff with restraining violent or unruly patients in compliance with hospital policies, significantly reducing the risk of injury for staff and patients alike.
  • Used physical or verbal techniques to investigate suspicious activities and resolve concerns.
  • Avoided the need for outside intervention.
  • Achieved a 46% decrease in reported altercations through improved conflict resolution training and deployment of additional security resources.
  • Authored over 14 incident reports annually.
  • Patrolled the interiors of buildings and the grounds of the facility to identify and deter threats to assets.

Summaries

  • Defensive security personnel who are well-versed in the law and order.
  • Physically able to monitor a location using advanced security cameras.
  • Advanced skills in incident reporting.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Responds to situational assessments, such as criminal acts, fires, and medical emergencies, in a timely and appropriate manner, while remaining alert, attentive, and vigilant at all times.
  • Professionally adept at handling and resolving conflicts.
  • In emergency response and evaluation procedures, makes use of excellent listening and service skills.
  • In extreme weather conditions, consistently works flexible hours.
  • Adept at collaboration with first responders and law enforcement during emergencies, ensuring an organized transition of authority and prompt issue resolution.
  • Within Miscellaneous, senior Hospital Security Guard and outstanding performer in performance reporting and quality assurance.

Accomplishments

  • Documented and resolved metric which led to category.
  • Managed conflict resolution strategies that successfully defused unpredictable situations with patients or visitors, maintaining workplace safety.
  • Responded to potential theft or patient abduction incidents, adhering to hospital protocols for swift resolution and incident reporting.
  • Angled perimeter camera placements with input from technical staff, enabling clearer visuals and reducing security blind spots by 71%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Performed risk assessments in collaboration with hospital administrators, prioritizing high-risk areas and addressing immediate security concerns.
  • Assisted in authorizing visitor check-ins, verifying credentials, and ensuring proper access to designated areas in a hospital with a daily foot-traffic average of 18.
  • Managed the effective use of surveillance cameras to oversee high-risk zones, leading to increased response times and incident resolution by 34%.
  • Communicated with medical personnel during crisis intervention situations, successfully ensuring patient and staff safety.
  • Created security incident logs that were reviewed during monthly audits, enhancing long-term hospital safety protocols.

Affiliations

  • International Council of Nurses
  • National Safety Council (NSC)
  • Project Management Institute
  • Urban Area Security Initiative (UASI) Affiliate
  • American Hospital Association (AHA) Affiliate Security Group
  • Rotary International
  • Certified Field Training Officer (FTO) Program
  • International Security Management Institute (ISMI)
  • Certified Conflict Manager Program (CMS Certification)
  • Hospital Incident Command System (HICS) Certification

Certifications

  • International Association for Healthcare Security and Safety (IAHSS) Basic Certification
  • First Responder Certification from Ironclad Systems
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Apple Certified Associate (ACA)
  • Certified Anti-Terrorism Specialist (CATS) from Vantage
  • ServSafe
  • Oversight Security Professional Certification from Georgia
  • Conflict Resolution Certification for Healthcare Environments
  • CompTIA Security+
  • Hospital Incident Command System (HICS) Training Certification

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