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Skills

  • Data-driven inventory analysis
  • Process improvement
  • Problem resolution
  • Critical parts forecasting
  • Customer Retention Strategy
  • Lean inventory management
  • Customer advising on parts selection
  • Operational efficiency improvement
  • Organization
  • Inventory Management Software (Asana)

Work Experiences

  • Coordinated regular supplier meetings.
  • Avoided disruptions to customer service.
  • Assessed inventory turnover.
  • Transported Salesforce to several months customer locations.
  • Assessed inventory turnover and provided actionable insights that enabled a 51% increase in first-call resolution for repairs.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Solved system issues, improved operations, and provided excellent customer service.
  • Developed a comprehensive inventory management strategy.
  • Collaborated with the service department.

Summaries

  • Achieved faster turnaround for service repairs.
  • Conducted regular cycle audits.
  • 10 years of experience in vendor negotiations.
  • Collaborated with the service department.
  • Costs were consistently reduced while profits were increased.
  • Achieved customer service satisfaction rates as high as 43%.
  • Accomplished Parts Technician.
  • Collaborative Journeyman Parts Technician with experience reducing vehicle downtime by 84% by ensuring critical part availability in coordination with service teams.
  • System Installer who is well-versed in inventory management, schedules, and new installations.
  • Advised customers on optimal part replacements.

Accomplishments

  • Analyzed procurement patterns using Microsoft Excel, which led to a 54% increase in parts forecasting accuracy.
  • Successfully oversaw supply chain operations leading to a 39% improvement in inventory turnover rate.
  • Reduced time spent sourcing specialty parts by 82% through implementing a centralized vendor database system.
  • Streamlined parts returns process, reducing replacement lead time by 10 months, which enhanced customer satisfaction.
  • Decreased downtime for Power BI equipment repairs by ensuring high-demand parts were always in stock, resulting in a 45% operational efficiency boost.
  • Improved vendor relationship management, increasing parts delivery accuracy by 48% and minimizing project delays.
  • Reduced returns and exchanges by 68% through educating customers on correct part selection and installation procedures.
  • Documented and resolved procedure which led to program.
  • Collaborated with the catalog manager to optimize parts listing, enabling quicker identification of parts and reducing processing errors by 38%.
  • Improved repair process workflow by securing hard-to-find components within the past year, enhancing overall project completion rates by 17%.

Affiliations

  • American Equipment & Parts Technicians Association (AEPTA)
  • Certified Professional in Supply Management (CPSM)
  • Association for Computing Machinery
  • Rotary International
  • Automotive Management Institute (AMI)
  • International Council of Nurses
  • Equipment Maintenance Council (EMC)
  • Automotive Service Excellence (ASE) Certification
  • North American Council for Automotive Service Excellence (NACASE)
  • National Association of Social Workers

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Logistics Technician (CLT) – Summit Group
  • Automotive Parts Specialist Certification – Meridian
  • Automotive Service Excellence (ASE) Parts Specialist – category
  • Salesforce
  • Certified in Inventory and Production Management (CIPM) – Ironclad Systems
  • Warehouse Management Certification – HubSpot
  • Certified Warehouse Logistics Professional (CWLP) – initiative
  • CompTIA Network+
  • Environmental Compliance Certification (ECC) – program

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