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Skills

  • Supervision
  • Eco-friendly product knowledge and installation recommendations
  • First Aid/CPR
  • Market research
  • Finished floor treatments and protective sealants application
  • Custom inlay and intricate flooring designs
  • Collaboration with architects, designers, and other tradespeople
  • Operational improvement
  • Adaptability to various floor types and installation environments
  • Budgets

Work Experiences

  • Achieved accuracy within 6 millimeters.
  • Collaborated with designers and architects.
  • Managed SAP inventory to improve sales pitches and closed more than 12 sales in 18 months.
  • Adhered to client timelines.
  • Used Salesforce to keep track of important account and sales information in the company database.
  • Achieved a 22% increase in customer satisfaction.
  • Achieved a 67% increase in customer satisfaction by recommending and installing eco-friendly flooring-material alternatives.
  • Completed projects over a period of two years.
  • Aimed at improving completion rates.
  • Collaborated with regional clients.

Summaries

  • Bringing 17 years of experience in this field.
  • Proactive Flooring Technician with 7 years of experience perceiving and addressing customers' needs to generate sales.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved zero customer complaints in the last year.
  • With a background in marketing and sales of 2 products by informing customers of product benefits, risk assessment and budget management, enthusiastic sales expert with a background in marketing and sales of 13 products by informing customers of product benefits, performance reporting and project management.
  • Bringing top-notch planning and multitasking skills to the table, as well as a hardworking and determined attitude.
  • Highly skilled and knowledgeable in the techniques used to close sales.
  • Achieved Employee of the Year for craftsmanship.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Accomplished in collaborating with designers and suppliers to procure eco-friendly flooring materials, resulting in a 19% increase in customer satisfaction and a reduction in material waste.

Accomplishments

  • Collaborated with electricians and plumbers to avoid installation conflicts, ensuring seamless workflow and adherence to project timelines.
  • Coordinated logistics for off-hours installation projects, consistently minimizing disruption to business operations.
  • Consistently maintained a high-quality installation record with 14 consecutive projects passing final inspection with no corrective actions.
  • Implemented a new inventory system that reduced material waste by 47% across 10 job sites over 2023.
  • Collaborated with team of 6 in the development of category.
  • Established long-term partnerships with general contractors, resulting in 41% fuel in repeat business over 2016.
  • Provided clear and detailed cost breakdowns to clients, resulting in project upsales of 16 per project on average.
  • Developed a streamlined material procurement process by negotiating with 15 local suppliers, reducing costs by $2 annually.
  • Utilized industry-standard software to track project milestones, successfully reducing inefficiency by 33%.
  • Achieved PMP, ensuring compliance with safety protocols and local building codes across multiple projects.

Affiliations

  • Volunteer Flooring Installer for system Youth Center Renovation 2023
  • Team Leader, Habitat for Humanity 2016, Flooring Installations
  • International Concrete Repair Institute (ICRI) Affiliate
  • International Union of Bricklayers & Allied Craftworkers (BAC) Affiliate
  • Freemason
  • Society of Human Resource Management
  • Member, World Floor Covering Association (WFCA)
  • Member, National Tile Contractors Association (NTCA)
  • National Association of Social Workers
  • Certified Resin Installer, International Concrete Polishing and Staining Institute (ICPS)

Certifications

  • Certified Building Analyst (CBA) by Building Performance Institute (BPI)
  • Software (AutoCAD) Layout and Design Certification for Flooring
  • Project Management Professional (PMP) - Focused on large-scale flooring projects
  • Installation Excellence Certification by system
  • Certified Renovator by EPA under the Lead Renovation, Repair and Painting (RRP) Rule
  • Advanced Estimating Certification by procedure
  • Certified Green Professional (CGP) by National Association of Home Builders (NAHB)
  • Certified Hardwood Inspector (NWFA) for Flooring Defects and Installation Problems
  • Certified Public Accountant (CPA)
  • CompTIA Network+

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