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Skills

  • Problem resolution
  • System updates
  • Inpatient placement coordination
  • Budgets
  • Discharge planning and optimization
  • Team management
  • Appointment scheduling
  • Capacity utilization analysis
  • Bed management meeting facilitation
  • Data-driven decision making

Work Experiences

  • Contributed to a 31% improvement in patient outcomes.
  • Had an excellent attendance record and was always on time for work.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Used Asana to make appointments.
  • Collected copayments and kept track of my finances on a daily basis.
  • Collaborated with procedure customers to determine their needs and deliver method service.
  • Answered 4 calls per two years to help customers with their questions and concerns.
  • Carefully managed patient throughput during the Chicago renovation, ensuring minimal disruptions to daily hospital operations.
  • Contributed to Employee of the Year-winning projects.
  • Coordinated placements for patients following outpatient procedures, reducing aftercare delays and improving overall satisfaction scores by 73% points.

Summaries

  • Strengths in strategic planning and stakeholder engagement backed up by Healthcare training.
  • Achieved patient throughput improvements of 23%.
  • 6 years of experience as a patient service representative.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Portuguese is a second language for me.
  • Costs were consistently reduced while profits were increased.
  • Collaborative healthcare professional.
  • Aided leadership in making data-driven decisions.
  • Achieved significant reductions in wait times.
  • Within Healthcare, senior Patient Flow Coordinator and outstanding performer in data analysis and workflow optimization.

Accomplishments

  • Successfully piloted a hospital-wide bed management system using QuickBooks, resulting in a 75% increase in capacity utilization.
  • Collaborated with IT to automate weekly patient flow dashboards using initiative, cutting reporting time by 45%.
  • Improved post-op patient placement by collaborating with discharge planners and reducing overall hospital stay by 10 hours.
  • Coordinated hospital-wide initiatives to increase bed turnover rates, resulting in 28% higher bed availability during peak times.
  • Enhanced care transitions between ER and inpatient units by initiating real-time updates through Workday, improving handoff efficiency by 33%.
  • Realigned patient discharge protocols with care teams, expediting the discharge process and reducing bed occupancy by 2 hours per patient.
  • Documented and resolved metric which led to system.
  • Partnered with leadership to introduce predictive patient flow models, improving patient placement accuracy and reducing bottlenecks by 54%.
  • Resolved product issue through consumer testing.
  • Analyzed patient flow data across units to identify and address inefficiencies, decreasing ER boarding times by 18 minutes.

Affiliations

  • National Health Care Anti-Fraud Association (NHCAA)
  • American Medical Group Association (AMGA)
  • Association for Supply Chain Management (APICS)
  • Society of Human Resource Management
  • Association for Healthcare Resource & Materials Management (AHRMM)
  • The Joint Commission - Ambulatory and Hospital Accreditation
  • College of Healthcare Information Management Executives (CHIME)
  • Society for Health Systems (SHS)
  • Society of Women Engineers
  • Healthcare Information and Management Systems Society (HIMSS)

Certifications

  • Certified Public Accountant
  • Lean Healthcare Certification
  • Certified Health Unit Coordinator (CHUC)
  • Certificate in Advanced Discharge Planning Meridian
  • Certified Emergency Nurse (CEN)
  • Professional Patient Advocacy Certificate Lakeside Partners
  • Master of Health Leadership program
  • Certified Professional in Patient Safety (CPPS)
  • ServSafe
  • Certified Medical Planner (CMP)

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