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Skills

  • First Aid/CPR
  • Conflict resolution
  • Customer-Centric Approach
  • Staff management
  • Problem resolution
  • Business Development
  • Revenue generation
  • Leadership in high-pressure environments
  • Bank security expert
  • Budget management and financial reporting

Work Experiences

  • Achieved 16% increase in new accounts.
  • Achieved growth of 55% in mortgage business.
  • Achieved profit margins of 46% above regional targets.
  • Increased new bank relationships within the local community by 8% through the implementation of quarterly promotions.
  • Automated key steps.
  • Analyzed and mitigated loan portfolio risks, reducing overall default rates by 53% within the past year.
  • Achieved growth of 79% in retail banking business.
  • Achieved results over a 18 months period.
  • Contributed to growth over procedure.
  • Met deadlines by proactively managing individual and team tasks and implementing procedure processes.

Summaries

  • Achieved 69% growth in mortgage and retail banking.
  • Excellent abilities in reporting, record-keeping, and relationship-building.
  • Senior Branch Manager with 11 years of progressive experience in multiple locations improving business processes, increasing revenue, and retaining loyal customers.
  • Well-organized, proactive, and able to adapt to changing circumstances.
  • To meet and exceed business financial goals, successfully optimizes frameworks and cultivates cohesive teams.
  • Within Miscellaneous, senior Professional Banker and outstanding performer in data analysis and cross-functional collaboration.
  • Accomplished Professional Banker.
  • Regulatory requirements and successful strategies for maintaining optimal controls are well-understood.
  • Accomplished Professional Banker skilled in optimizing loan approval processes and achieving 17% reduction in approval times, resulting in heightened client satisfaction.
  • Clear understanding of data analysis and cross-functional collaboration as well as stakeholder engagement training.

Accomplishments

  • Identified anti-money laundering red flags during routine account monitoring, contributing to compliance with AML regulations and preventing potential fines.
  • Resolved product issue through consumer testing.
  • Increased operational efficiency by automating routine administrative tasks, reducing paperwork by 72%.
  • Implemented cost-saving initiatives that reduced annual branch operational expenses by 78% while maintaining service quality.
  • Developed customer acquisition strategies that fueled a 35% surge in client base during several months.
  • Revitalized underperforming branches, leading to a 73% increase in net profits and customer base expansion within 2016.
  • Improved efficiency across digital banking platforms by spearheading a digital transformation project, increasing user engagement by 22%.
  • Spearheaded digital banking adoption among clients, achieving a 80% increase in mobile and online banking enrollments.
  • Partnered with Financial Advisors to cross-sell wealth management services, generating additional revenue of $10 annually.
  • Orchestrated key partnership with local businesses, driving branch deposits up by $10 within 18 months.

Affiliations

  • Association for Computing Machinery
  • National Association of Credit Management (NACM) Certification
  • American Marketing Association
  • Retail Banking Academy Member
  • Mortgage Bankers Association (MBA) Member
  • Freemason
  • Certified Wealth Management Professional (CWMP) Raleigh
  • Project Management Institute
  • Association of Information Technology Professionals
  • Society of Women Engineers

Certifications

  • Certified Management Accountant (CMA)
  • Leadership in Energy and Environmental Design (LEED) Green Associate
  • Certified Financial Planner (CFP)
  • Microsoft Certified Systems Engineer (MCSE)
  • ACT – Advanced Certificate in Treasury (CertT)
  • Certified International Investment Analyst (CIIA)
  • Financial Risk Manager (FRM)
  • Cisco Certified Network Associate (CCNA)
  • Certified Public Accountant (CPA)
  • SHRM Senior Certified Professional (SHRM-SCP)

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