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Skills

  • Standard coding understanding
  • Client needs assessment
  • Complex issue resolution
  • Business operations
  • Case load management
  • Chart pulling
  • Process equipment
  • Relationship development
  • Project organization
  • Client Relationship Management (Salesforce)

Work Experiences

  • Collected copayments and kept track of my finances on a daily basis.
  • Achieved a 76% success rate.
  • Averaged 6 referrals per day.
  • Collaborated with government agencies to secure funding for vulnerable populations, successfully attaining $14 for ServiceNow.
  • Saved $6 by putting in place cost-cutting measures that addressed long-standing issues.
  • Connected 15 participants with essential services.
  • Connected clients to appropriate community resources.
  • Used Workday to make appointments.
  • Achieved a 81% reduction in service backlog.
  • Analyzed referral trends and provided data-driven insights to decision-making panels, contributing to policy adjustments that improved service access.

Summaries

  • Medical administrative professional with 16+ years of experience in patient care.
  • Achieved high client satisfaction rates.
  • Patient Service Representative with extensive knowledge of process.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved a 26% success rate.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Client-driven Information Referral Specialist adept at coordinating with multiple service departments, significantly improving client issue resolution turnaround by 78%. Ensuring accurate and timely responses to client needs.
  • Achieved over 75% satisfaction rates on post-referral surveys.
  • Boosted team efficiency by 22% %.
  • Achieved Outstanding Service Award recognition for exceptional service delivery.

Accomplishments

  • Resolved product issue through consumer testing.
  • Maintained knowledge of local resources, connecting 8% of referred clients to suitable services based on their needs.
  • Reduced service delays by 35% through optimizing referral protocols and improving cross-departmental communication.
  • Managed high-volume case load, assisting an average of 4 clients per week, improving service delivery times by 40%.
  • Proactively identified obstacles in the client service pipeline and proposed solutions that decreased referral processing times by 14 minutes.
  • Consistently met weekly referral quotas, referring an average of 13 clients per week to data analysis, with a 70% client satisfaction rate.
  • Led project to reduce client processing time, cutting overall wait times by 9 minutes per service request.
  • Optimized internal workflows and reduced referral processing time by 15% within two years.
  • Monitored and reported monthly performance metrics, leading to a 44% improvement in service delivery timeliness.
  • Initiated internal audit of referral system which led to discovering 65% inefficiencies and eliminating redundant steps.

Affiliations

  • Society of Women Engineers
  • American Medical Informatics Association
  • Institute of Customer Service (ICS)
  • American Association of Professional Coders (AAPC)
  • National Association of Community Health Centers (NACHC)
  • Digital Health Coalition
  • International Council of Nurses
  • Freemason
  • American Society for Public Administration (ASPA)
  • Project Management Institute

Certifications

  • Certified Human Services Professional - 2024 - method
  • Certified in Volunteer Administration (CVA) – 2023
  • Apple Certified Associate (ACA)
  • SHRM Certified Professional (SHRM-CP)
  • First Aid/CPR Certified
  • Certified Community Resource Specialist (CCRS) - 2019 - initiative
  • CompTIA Security+
  • Resource Management & Coordination Accreditation - 2024 - metric
  • Project Management for Nonprofits (PM4NGOs) - 2019
  • Google Certified Professional Cloud Architect

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