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Skills

  • Root cause analysis
  • Layout management
  • Customer complaint resolution
  • Cross-functional collaboration
  • Customer service
  • MS Office
  • Process equipment
  • Budgets
  • Mechanical and electrical systems repair
  • Preventive maintenance

Work Experiences

  • Assisted in the development of new game platform releases.
  • Collaborated with game developers to optimize the performance of standard games on multi-platform environments, ensuring seamless transitions between PC and console play.
  • Completed over 7 high-priority emergency repairs post-installation within 15 hours, ensuring minimal impact on tournament operations.
  • Contributed to a 84% increase in gaming uptime.
  • Achieved 38% faster game updates.
  • Collaborated with developers.
  • Configured arcade game machines based on client preferences.
  • Cut down average replacement frequency by 9% per year.
  • Communicated insights that improved frame rates.
  • Awarded Outstanding Service Award.

Summaries

  • Adept at managing virtual reality setups.
  • Adept at collaborative teamwork with developers.
  • Adapted preventive maintenance routines based on performance history, decreasing emergency repair instances by 82% annually.
  • Customer-focused Game Technician.
  • Costs were consistently reduced while profits were increased.
  • Consistently meets client needs with high-end system customization, boosting player engagement by 10 hours per system setup.
  • Accomplished Game Technician.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Contributed to a 45% system operational improvement.
  • Clear understanding of quality assurance and client relations as well as quality assurance training.

Accomplishments

  • Established best practices for networked gaming systems, significantly improving machine security and database synchronization.
  • Resolved product issue through consumer testing.
  • Optimized preventative maintenance schedules based on machine usage patterns, decreasing unscheduled downtimes by 65%.
  • Collaborated with customer support teams to refine ticketing workflows, lowering average response time to game downtime issues by 65%.
  • Coordinated with the IT department to update the software on over 7 gaming machines, ensuring compatibility and security compliance.
  • Worked closely with the game design team to act on performance data, resulting in smoother gameplay and an increase in player satisfaction by 47%.
  • Maintained and serviced initiative, metric, and framework gaming machines, ensuring full compliance with safety and operational standards while minimizing downtime.
  • Designed and implemented a corporate-wide training program to onboard new technicians, cutting the training time in half for 15 new hires.
  • Introduced comprehensive root cause analysis workflows, reducing customer gaming machine complaints by 72% over 14 months.
  • Diagnosed complex system issues using industry diagnostic tools, leading to an increase in resolution time by 55%.

Affiliations

  • National Association of Social Workers
  • Electronic Frontier Foundation (EFF)
  • Virtual Reality Arcade Alliance (VRAA)
  • Lions Club
  • Association of Computer Repair Business Owners (ACRBO)
  • E-Sports Technical Support Specialist Certification program - 2020
  • Project Management Institute
  • Game Technician Training Conference attendee 2019
  • Society of Women Engineers
  • Technical Skills in Entertainment and Engineering (TSEE) Symposium attendee 2019

Certifications

  • Certified Virtual Reality Technician (CVRT) - Northwind
  • Certified Arcade Machine Technician (CAMT) - Seattle
  • Professional Video Game Tester Certification - International Game Developers Association (IGDA)
  • Electronic Engineering Technician Diploma - Ironclad Systems
  • Certificate in PCB Board Repair - Northwind
  • CompTIA Network+ Certification
  • ITIL Foundation Certificate in IT Service Management
  • Certified in Augmented Reality Development - Vantage
  • CompTIA Cloud+ Certification
  • Certified Networking Specialist (CNS) - Brightline

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