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Skills

  • Expertise in Excel
  • Lean manufacturing and quality systems
  • Briefings
  • Verbal/written communication
  • High level of accuracy
  • Operational improvement
  • 10-Key data entry
  • Rapid data entry skills
  • Stocks and bonds knowledge
  • Employee relations

Work Experiences

  • Balanced management duties.
  • Aimed at improving teller efficiency.
  • Addressed large volumes of commercial deposits with a 37% increase in accuracy by incorporating new validation steps.
  • Achieved Excellence Award.
  • Achieved Innovation Award for maintaining Seattle's top customer satisfaction ratings for 2015.
  • Achieved 64% improvement in process efficiency.
  • Analyzed customer transaction trends.
  • Assisted compliance officers with investigations.
  • Acted as a liaison during audits and compliance reviews, maintaining zero regulatory findings over a the past year period.
  • Achieved a 55% reduction in discrepancies.

Summaries

  • Talented Bank Teller with a high level of accuracy in processing customer transactions, counting money, and maintaining a balanced cash drawer.
  • Motivated banking professional with a strong commitment to providing excellent customer service and excellent communication skills.
  • Within Banking and Financial Services, senior Head Teller and outstanding performer in client relations and strategic planning.
  • Resourceful, foresightful, and proactive, with a keen understanding of market and customer dynamics.
  • Head Teller with entry-level training in Banking and Financial Services and risk assessment.
  • Positive, upbeat personality with excellent communication and problem-solving skills.
  • Customer loyalty is increased by effectively resolving problems and processing transactions quickly.
  • Administrator, leader, and project manager of the highest caliber.
  • Professional investment banker with the ability to gather, model, and use key data for a variety of projects.
  • In a fast-paced bank, Head Teller brings extensive financial and customer service skills.

Accomplishments

  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Exceeded sales objectives in 2016.
  • Recognized as Top Performer due to program.
  • Recorded
  • Solved
  • Advised
  • Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.
  • Initiated
  • Created
  • Developed

Affiliations

  • Project Management Institute
  • Risk Management Association (RMA)
  • Risk and Insurance Management Society (RIMS)
  • American Medical Informatics Association
  • National Association of Professional Women (NAPW)
  • National Association of Federally-Insured Credit Unions (NAFCU)
  • Project Management Institute (PMI)
  • Society for Human Resource Management (SHRM)
  • BANKERSHOTLINE Community of Banking Experts
  • National Association for Female Executives (NAFE)

Certifications

  • Financial Planning & Analysis Certification
  • ServSafe
  • Leadership and Strategic Influence in Financial Services Certification
  • Certified Bank Teller (CBT)
  • CompTIA A+ Technician
  • Certified Protection Officer (CPO)
  • Certified Anti-Money Laundering Specialist (CAMS)
  • Supervisor & Management Skills Certification
  • Certified Treasury Professional (CTP)
  • Certified Fraud Examiner (CFE)

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