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Skills

  • Conflict resolution
  • Cross-department collaboration
  • Customer service excellence
  • Task prioritization
  • Supervision
  • Organization
  • Electronic Medical Records (EMR) Management
  • Internal communications
  • Project organization
  • Communications

Work Experiences

  • Achieved 99% accuracy.
  • Customer service, patient scheduling, and billing were among the duties I coordinated in the front office.
  • Boosted accessibility and compliance.
  • Cut billing delays in half.
  • Coordinated with external laboratories and specialists to expedite test result processing, reducing patient waiting times by two years.
  • By maintaining a filing system for both in-house and discharged residents, I was able to facilitate organized record retrieval and access.
  • Distributed 5 reports per week.
  • Became an expert in ServiceNow, training 18 other staff members, and increasing departmental efficiency by 40%.
  • Devised and introduced patient satisfaction surveys, with feedback leading to noticeable improvements in nursing-staff communication.
  • Assisted families in navigating complex healthcare decisions.

Summaries

  • Ward Secretary is a multi-talented Ward Secretary who is consistently rewarded for planning and operational improvements.
  • Collaborative-minded Ward Secretary.
  • Achieved a 72% reduction in scheduling conflicts.
  • Maintain high-volume medical offices by coordinating files, appointments, and other patient needs efficiently.
  • With over 6 years of experience in the program industry, I am committed to organization and collaboration.
  • Exceptional attention to detail, collaboration, and typing skills.
  • Achieved 19% patient satisfaction improvement.
  • Ward Secretary with 17 years of experience in standard industry is meticulous.
  • Accomplished Ward Secretary with skills in managing medical records for over 5 patients, ensuring regulatory compliance while maintaining a high level of accuracy and patient confidentiality.
  • Adept at managing medical supply inventories.

Accomplishments

  • Collaborated with team of 7 in the development of metric.
  • Managed cross-departmental communication for a team of 15, improving interdepartmental coordination by 58%
  • Collaborated with cross-functional departments to ensure all patient-related correspondence was properly documented and disseminated, decreasing miscommunication by 34%
  • Created and maintained detailed documentation of ward activities, ensuring all procedures and outcomes are accurately recorded for audits.
  • Proactively managed and resolved front desk queue congestion during high-traffic hours, increasing patient throughput by 59%
  • Handled complex scheduling operations for 4 medical practitioners, ensuring all appointments ran smoothly and avoiding scheduling conflicts.
  • Handled confidential patient information following HIPAA guidelines, ensuring compliance and reducing risk of information breaches.
  • Provided administrative support to the nursing staff, including preparing 8 daily reports, improving clinical documentation by 52%
  • Processed patient admissions and discharges on a daily basis, maintaining compliance with HIPAA regulations and improving workflow efficiency by 62%
  • Ensured proper documentation of all physician orders and ensured compliance with hospital policies, improving record accuracy by 73%

Affiliations

  • Alliance for Professional Healthcare Management
  • Association of Healthcare Administrative Professionals (AHCAP)
  • American Health Information Management Association (AHIMA)
  • American Hospital Association (AHA)
  • Healthcare Financial Management Association (HFMA)
  • National Association for Healthcare Quality (NAHQ)
  • Quality and Patient Safety Orientation Program (QPSOP)
  • National Board for Certification of Ward Clerks (NBCWC)
  • Association for Healthcare Documentation Integrity (AHDI)
  • Medical Group Management Association (MGMA)

Certifications

  • Time Management in Healthcare Certification - Harbor & Co.
  • Certified Business Analysis Professional (CBAP)
  • CompTIA Network+
  • Healthcare Information and Management Systems (HIMSS Certification) - Ironclad Systems
  • CompTIA A+ Technician
  • SHRM Certified Professional (SHRM-CP)
  • Certified Public Accountant
  • Microsoft Certified Systems Engineer (MCSE)
  • CompTIA Security+
  • Hospital Ward Clerk Professional Certification - Meridian

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