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Skills

  • Medical Supply Ordering
  • Data entry accuracy
  • MS Office
  • Appointment scheduling
  • Workflow Optimization
  • Multi-line phone systems
  • Business operations
  • Project organization
  • Patient Confidentiality (HIPAA Compliance)
  • Task prioritization

Work Experiences

  • Contributed to increased patient satisfaction scores.
  • Achieved results over a several months.
  • Assisted families in navigating complex healthcare decisions.
  • Collaborated with nursing staff.
  • Collaborated with insurance providers.
  • Became an expert in QuickBooks.
  • Coordinated with external laboratories and specialists to expedite test result processing, reducing patient waiting times by two years.
  • Achieved 99% accuracy.
  • Conducted weekly audits of ward documents.
  • Was in charge of patient scheduling, check-in, check-out, and billing payments.

Summaries

  • Achieved zero information breaches.
  • Accomplished Ward Secretary.
  • With a positive and upbeat personality, he is an excellent problem-solver and clear communicator.
  • Accomplished Ward Secretary with a successful history in HIPAA-compliant patient document handling, ensuring zero data breaches and contributing to overall patient trust and hospital efficiency.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Adept at managing medical supply inventories.
  • Within Miscellaneous, senior Ward Secretary and outstanding performer in data analysis and cross-functional collaboration.
  • For a busy process practice, a capable Ward Secretary capable of handling all medical administrative needs.
  • Trained in Jira and possesses exceptional stakeholder engagement abilities.
  • Adaptable Ward Secretary.

Accomplishments

  • Facilitated communication between medical staff and patients' families, helping streamline the patient care process through timely information sharing.
  • Managed 10 ward inquiries per day, promptly addressing concerns and improving patient satisfaction scores by 47%
  • Resolved patient conflicts professionally and empathetically using conflict resolution skills, reducing staff intervention needs by 36%
  • Handled complex scheduling operations for 4 medical practitioners, ensuring all appointments ran smoothly and avoiding scheduling conflicts.
  • Monitored inventory levels for medical and office supplies, ensuring reorders were placed on time, leading to a 71% reduction in stockouts.
  • Processed and verified insurance forms quickly and efficiently, reducing documentation errors by 21% and improving claims processing speed.
  • Maintained detailed and accurate patient records in standard, improving record retrieval time by 51%
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed and maintained relationships with key stakeholders, assisting in communication that improved collective goal achievements by 74%
  • Proactively managed and resolved front desk queue congestion during high-traffic hours, increasing patient throughput by 59%

Affiliations

  • Healthcare Administrative Management Society (HAMS)
  • Rotary International
  • International Association of Administrative Professionals (IAAP)
  • Society of Human Resource Management
  • National Association for Healthcare Quality (NAHQ)
  • National Association of Health Unit Coordinators (NAHUC)
  • International Council of Nurses
  • International Association of Administrative Professionals
  • American Health Information Management Association (AHIMA)
  • American Association of Medical Assistants (AAMA)

Certifications

  • CompTIA Network+
  • CompTIA A+ Technician
  • Time Management in Healthcare Certification - Harbor & Co.
  • Apple Certified Associate (ACA)
  • Certified Professional in Healthcare Quality (CPHQ) - Northwind
  • Google Certified Professional Cloud Architect
  • Cisco Certified Network Associate (CCNA)
  • Certified Business Analysis Professional (CBAP)
  • Patient Scheduling and Registration Certification - Vantage, 2023
  • Healthcare Financial Management Certification - Cedar Works

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