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Skills

  • Community engagement
  • Revenue optimization
  • Event coordination
  • Budgets
  • MS Office
  • Financial reporting
  • Client relationship management
  • Organization
  • Business operations
  • Supervision

Work Experiences

  • Achieved results within the first 17 months.
  • Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.
  • Led the company to a successful product launch and growth by developing an initial product roadmap and go-to-market strategy.
  • Planned marketing initiatives and tapped into my referral network to promote business development.
  • Achieved a significant standard by making proactive decisions based on market expertise and business knowledge.
  • Achieved results over three years.
  • Assessed employee performance over a 6 months period and provided constructive feedback to help them improve.
  • Developed, managed, and implemented a business plan, as well as communicated the company's vision and goals to motivate teams.
  • Used forecasting to figure out what changes needed to be made in the supply chain.
  • Identified procedure areas in need of improvement and implemented metric program, resulting in a 16% increase in productivity.

Summaries

  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved 85% improvement in retention.
  • Within Miscellaneous, senior RV Park Manager and outstanding performer in budget management and strategic planning.
  • Demonstrated ability to develop and manage exceptional teams in order to meet and exceed challenging goals.
  • Bringing 10 years of industry experience to Vantage, and ready to take on a challenging, growth-oriented role.
  • Customer-focused professional with 9 years of experience in the Miscellaneous sector.
  • RV Park Manager is a multi-talented RV Park Manager who is consistently rewarded for planning and operational improvements.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Mentoring and challenging team members to meet and exceed company goals is something I'm passionate about.
  • RV Park Manager is a skilled RV Park Manager who provides encouragement and feedback to help employees succeed.

Accomplishments

  • Negotiated new contracts with utilities and other providers, resulting in an annual saving of $7 on operational overhead.
  • Supervised a staff of 15 employees, providing ongoing coaching and mentoring to enhance customer service skills and operational efficiency.
  • Collaborated with team of 4 in the development of standard.
  • Led park renovation project upgrading 18 campsites, resulting in an increase of 53% in guest satisfaction ratings.
  • Established a proactive maintenance schedule, improving facility upkeep and extending the lifespan of park equipment by 37%.
  • Successfully negotiated long-term vendor contracts, lowering supply costs by 38% while maintaining quality services.
  • Initiated a guest loyalty program leading to a 62% increase in return visits and customer signups within the first the past year.
  • Designed and implemented social media marketing campaigns, resulting in a 72% increase in online visibility and bookings.
  • Executed marketing strategies focused on off-peak seasons, boosting revenue by $14 through targeted ad campaigns and promotions.
  • Performed risk assessments and ensured compliance with safety regulations, reducing accident incidents by 49%.

Affiliations

  • American Society of Travel Advisors (ASTA)
  • Hospitality Asset Managers Association (HAMA)
  • Freemason
  • Association of Outdoor Recreation and Education (AORE)
  • National Association of Social Workers
  • Hospitality Sales and Marketing Association International (HSMAI)
  • Professional Outdoor Hospitality Network (POHN)
  • Associate Member of American Public Works Association (APWA)
  • Lions Club
  • National Association of RV Parks and Campgrounds (ARVC)

Certifications

  • Certified Public Manager (CPM)
  • Certified Park and Recreation Professional (CPRP)
  • Certified Public Accountant
  • Certified Public Accountant (CPA)
  • Green Business Certification Vantage
  • Real Estate License Phoenix
  • ServSafe
  • SHRM Senior Certified Professional (SHRM-SCP)
  • ServSafe Food Protection Manager Certification
  • Certified Lodging Manager (CLM)

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